BRISTOL 24/7 Support & Connect – 0800 012 6549 This telephone number goes to a team of counsellors that can provide emotional and practical support over the phone. It can be Open all called by people aged 18 and over. day every day If you are a text phone user, dial 18001 followed by 0800 012 6549. It is open all day, every day. Assertive Contact and Engagement Service - 0117 239 8969 This team is closed on Christmas Day and Boxing Day 2020; and New Closed Year’s Day 2021. The telephone service will be open between 8am some and 3.30pm on Christmas Eve and New Year’s Eve. days The service fully re-opens on Monday 4 January 2021. Bristol Mind Services – 0117 980 0370 Due to the coronavirus (COVID-19) pandemic, Bristol Mind’s building in Old Market, Bristol, is currently closed. Drop-ins and face to face Closed appointments are not taking place. Visit www.bristolmind.org.uk for up to date information. 3 BRISTOL Bristol Mindline – 0808 808 0330 This is a free listening service to anyone who needs to talk. The line can also give you information about other support you can access. Closed some The line will be closed on Christmas Eve, Christmas Day, Boxing Day, days and New Year’s Eve 2020; and New Year’s Day 2021. Otherwise, the line is open between 7pm and 11pm each night. Changes Bristol – 0117 941 1123 Changes Bristol is a mental health charity that provides peer support meetings for those in mental distress. Closed This Christmas and New Year, some groups are running, and some some are not. Visit www.changesbristol.org.uk/info-christmas-groups for days full details. All groups and services resume on Monday 4 January 2021. Community Rehabilitation Service - 0117 909 6372 This service supports people with long-term mental health and complex needs to gain the skills and confidence to live as independently as possible. Closed some The service is closed on Christmas Day and Monday 28 December days 2020; and New Year’s Day 2021. Otherwise, the service will be open as normal, which is Monday to Friday between 9am and 5pm. 4 BRISTOL Crisis Service – 0300 555 0334 The Crisis Service and Crisis Line provides support and specialist Open all intervention for people experiencing an extreme mental health or day emotional crisis. every day The phone number is open all day every day over Christmas. Dementia Wellbeing Service – 0117 904 5151 This service offers a personalised package of support for those living with dementia and their carers, covering all aspects of dementia Closed care. some days The service is closed on Christmas Day and Monday 28 December 2020; and New Year’s Day 2021. Otherwise, the service is open as normal between 8am and 6pm Monday to Friday. Early Intervention in Psychosis Service - 0117 919 2371 The Early Intervention in Psychosis Service supports people in the early states of psychosis. Closed some The service is closed on Christmas Day and Monday 28 December days 2020; and New Year’s Day 2021. Otherwise, the service is open as normal between 9am and 5pm, Monday to Friday. 5 BRISTOL Employment Service Call 0117 923 2741 or email enquiry.bmhemployment@richmondfellowship.org.uk This service supports people with mental health problems to get back Closed some into work, or to remain in work. The service is closed on Christmas Day, days and Monday 28 December 2020; and New Year’s Day 2021. Otherwise, the service is open as normal 9am – 5pm Monday through to Friday. Hope Project – 0117 4288 930 The Hope Project provides short-term emotional and practical support for men, specifically those aged between 30 and 64. Closed some The service is closed on Christmas Day and Monday 28 December days 2020; and New Year’s Day 2021. Otherwise, the service will be open as normal (Monday to Friday between 9am and 5pm). Men’s Crisis House - 0117 934 9848 The Men’s Crisis House provides accomodation to men experiencing mental health problems where hospital admission Open as might be the only other alternative available. The house remains normal open as normal, 24 hours a day, 7 days a week, over the Christmas period. Please note that access is dependent upon availability. 6 BRISTOL Mothers for Mothers Helpline – 0117 935 9366 The helpline will be closed from 9pm on Friday 18 December, and re- opens as normal at 10am on Monday 4 January 2021. Closed www.mothersformothers.co.uk Off the Record Bristol – 0808 808 9120 Off the Record (OTR) provides free, confidential mental health support for young people. Closed Off the Record will be closed from Thursday 24 December (Christmas Eve) and re-opens as normal on Monday 4 January 2021. www.otrbristol.org.uk Sanctuary - 0117 954 2952 (phone) / 07709 295 661 (text) The Bristol Sanctuary is currently offering a telephone support service to those experiencing emotional distress to go to for help Open as outside of daytime hours. normal The phone line is open as normal throughout the Christmas period, open each evening from Thursdays through to Mondays, 4pm to midnight. 7 BRISTOL VitaMinds – 0333 200 1893 VitaMinds offer talking therapies to people aged 16 and older experiencing depression, anxiety and work-related stress. Below are details of when their referral helpline will be open over Christmas. • Thursday 24 December (Christmas Eve): 8am to 12pm • Friday 25 December (Christmas Day): Closed Closed • Saturday 26 December (Boxing Day): Closed some • Monday 28 December (Bank Holiday): Closed days • Tuesday 29 – Thursday 31 December: 9am to 5pm • Friday 1 January 2021: Closed Normal operating hours resume on Monday 4 January 2021. www.vitahealthgroup.co.uk/nhs-services/nhs-mental-health Womankind Helpline – 0345 458 2914 or 0117 916 6461 The helpline is closed on Christmas Day and Monday 28 December 2020; and New Year’s Day 2021. Otherwise, the line will be available: Closed • Mondays and Tuesdays: 10am to 12pm, 1pm to 3pm, 8pm to some 10pm days • Wednesdays: 10am to 12pm, 1pm to 3pm • Thursdays and Fridays: 10am to 12pm www.womankindbristol.org.uk 8 BRISTOL Women’s Crisis House - 0117 924 6459 The Women’s Crisis House offers an alternative to psychiatric admission for women who are experiencing a mental health crisis and are unable to cope in the community. Open as The house remains open as normal over Christmas. normal Please note that access is dependent upon availability. The telephone number above can be called between 8am and 6pm daily. 9 NORTH SOMERSET 24/7 Support & Connect – 0800 012 6549 This telephone number goes to a team of counsellors that can provide emotional and practical support over the phone. It can be Open all called by people aged 18 and over. day every day If you are a text phone user, dial 18001 followed by 0800 012 6549. It is open all day, every day. AWP Support Line – 0300 303 1320 Open all This is a support line for people currently using NHS mental health day services in the North Somerset area. This line is open all day every everyday over Christmas and can provide support and advice. day Clevedon Minor Injuries Unit – 01275 546 852 Clevedon MIU, Clevedon Community Hospital, Old Street, Clevedon, BS21 6BS. Clevedon Minor Injury Unit can treat anyone over the age of 12 months for minor injuries. It is drop-in; appointments are not necessary. All patients are seen by an Emergency Nurse Open every Practitioner. day – see info The service is normally open between 8am and 8.30pm, seven days a week. On Christmas Day, Boxing Day and New Year’s Day 2021, it will be open between 10am and 5.30pm. 10 NORTH SOMERSET Mindline – 0808 808 0330 This is a free listening service to anyone who needs to talk. The line can also give you information about other support you can access. The line is run by Bristol Mind, but anyone in North Somerset can call it Closed too. some days The line will be closed on Christmas Eve, Christmas Day, Boxing Day, and New Year’s Eve, 2020; and New Year’s Day 2021. Otherwise, the line is open between 7pm and 11pm each night. Men’s Crisis House - 0117 934 9848 The Men’s Crisis House provides accomodation to men experiencing mental health problems where hospital admission might be the only other alternative available. The service is based Open as in Bristol but available to people in North Somerset. The house normal remains open as normal, 24 hours a day, 7 days a week, over the Christmas period. Please note that access is dependent upon availability. North Somerset Wellbeing Service - 0333 023 3504 This service supports people to reduce the need to use mental health care specialists, and to help the move from hospital care back into community life. Closed No sessions will be taking place between Christmas Eve 2020 and Monday 4 January 2021. Visit this website for more information: www.second-step.co.uk/our-services/community-and- wellbeing/north-somerset-wellbeing-service 11 NORTH SOMERSET VitaMinds – 0333 200 1893 VitaMinds offer talking therapies to people aged 16 and older experiencing depression, anxiety and work-related stress. Below are details of when their referral helpline will be open over Christmas. • Thursday 24 December (Christmas Eve): 8am to 12pm Closed • Friday 25 December (Christmas Day): Closed some • Saturday 26 December (Boxing Day): Closed days • Monday 28 December (Bank Holiday): Closed • Tuesday 29 – Thursday 31 December: 9am to 5pm • Friday 1 January 2021: Closed Normal operating hours resume on Monday 4 January 2021. www.vitahealthgroup.co.uk/nhs-services/nhs-mental-health We Are With You North Somerset We Are With You provides treatment and support to people and their families, friends and carers who are affected by alcohol or drugs. Their service is normally open weekdays between 9am – 5pm. Closed The service is closed on Christmas Day and Monday 28 December 2020; some days and New Year’s Day 2021. On Christmas Eve and New Year’s Eve 2020, the service closes at 2pm. www.wearewithyou.org.uk/services/north-somerset 12 NORTH SOMERSET Weston General Hospital Accident & Emergency Department (‘A&E’) – 999 Grange Road, Uphill , Weston-Super-Mare, BS23 4TQ Open as normal The Emergency Care Department is open between 8am and 10pm seven days a week throughout Christmas. Women’s Crisis House - 0117 924 6459 The Women’s Crisis House offers an alternative to psychiatric admission for women who are experiencing a mental health crisis and are unable to cope in the community. Open as The house remains open as normal over Christmas. normal Please note that access is dependent upon availability. The telephone number above can be called between 8am and 6pm daily. The house is located in Bristol but can be accessed by people in North Somerset. 13 SOUTH GLOUCESTERSHIRE 24/7 Support & Connect – 0800 012 6549 This telephone number goes to a team of counsellors that can provide emotional and practical support over the phone. It can be Open all called by people aged 18 and over. day every day If you are a text phone user, dial 18001 followed by 0800 012 6549. It is open all day, every day. Adult Care and Children’s Services (Access and Response Team – ‘ART’) When people need to make a referral or raise a concern about a child, this team will make the first assessment of what needs to be done to keep or make the person safe. For concerns about adults, please call 01454 868007. For concerns about a child, please call 01454 866000. There are slight changes to Different the contact centre’s operating hours over Christmas 2020. The lines hours – are open: see info • Thursday 24 December (Christmas Eve) 08:30 - 17:00 • Wednesday 30 / Thursday 31 December 08:30 - 17:00 • Monday 4 January 2021: normal hours resume At all other times, please call 01454 615165 for the out-of-hours team, or dial 999 in an emergency. https://www.southglos.gov.uk/health-and-social-care/ 14 SOUTH GLOUCESTERSHIRE AWP Support Line – 0300 303 1320 Open all This is a support line for people currently using NHS mental health day services in the North Somerset area. This line is open all day every day everyday over Christmas and can provide support and advice. Men’s Crisis House - 0117 934 9848 The Men’s Crisis House provides accomodation to men experiencing mental health problems where hospital admission might be the only other alternative available. The service is based Open as in Bristol but available to people in South Gloucestershire. The house normal remains open as normal, 24 hours a day, 7 days a week, over the Christmas period. Please note that access is dependent upon availability. Mindline – 0808 808 0330 This is a free listening service to anyone who needs to talk. The line can also give you information about other support you can access. The line is run by Bristol Mind, but anyone in South Gloucestershire can Closed call it too. some days The line will be closed on Christmas Eve, Christmas Day, Boxing Day, and New Year’s Eve 2020; and New Year’s Day 2021. Otherwise, the line is open between 7pm and 11pm each night. 15 SOUTH GLOUCESTERSHIRE One You South Gloucestershire – 0117 961 0434 This service provides support, signposting, and information for people experiencing difficulties with their mental health. The service closes at 1pm on Thursday 24 December (Christmas Eve) and re-opens on Closed Monday 4 January 2021. www.oneyou.southglos.gov.uk Off the Record – 0808 808 9120 Off the Record (OTR) provides free, confidential mental health support for young people. Closed Off the Record will be closed from Thursday 24 December and re-open as normal on Monday 4 January 2021. www.otrbristol.org.uk Women’s Crisis House - 0117 924 6459 The Women’s Crisis House offers an alternative to psychiatric admission for women who are experiencing a mental health crisis and are unable to cope in the community. Open as The house remains open as normal over Christmas. normal Please note that access is dependent upon availability. The telephone number above can be called between 8am and 6pm daily. The house is located in Bristol but can be accessed by people in South Gloucestershire. 16 SOUTH GLOUCESTERSHIRE VitaMinds – 0333 200 1893 VitaMinds offer talking therapies to people aged 16 and older experiencing depression, anxiety and work-related stress. Below are details of when their referral helpline will be open over Christmas. • Thursday 24 December (Christmas Eve): 8am to 12pm • Friday 25 December (Christmas Day): Closed Closed • Saturday 26 December (Boxing Day): Closed some • Monday 28 December (Bank Holiday): Closed days • Tuesday 29 – Thursday 31 December: 9am to 5pm • Friday 1 January 2021: Closed Normal operating hours resume on Monday 4 January 2021. www.vitahealthgroup.co.uk/nhs-services/nhs-mental-health 17 NATIONAL SERVICES Campaign Against Living Miserably (CALM) Helpline – 0800 58 58 58 Open as normal If you identify as male, the CALM Helpline is available 5pm to every midnight, 365 days a year, at 0800 58 58 58. day The Kaleidoscope+ Group Crisis Text Line Open all Trained volunteers are on-hand to provide support 24 hours a day, 7 day every days a week. Text ‘TeamKPG’ to 85258 day Kooth Kooth provides anonymous online support for young people at www.kooth.com. Their service operates at the following times this Christmas period: • Friday 25 December (Christmas Day): 4pm to 8pm Different • Saturday 26 December (Boxing Day): 4pm to 8pm opening • Sunday 27 December: 6pm to 10pm hours • Monday 28 December (Bank Holiday): 12pm to 10pm • Tuesday 29 / Wednesday 30 December: 12pm to 10pm • Thursday 31 December (New Year’s Eve): 12pm to 8pm • Friday 1 January 2021 (New Year’s Day): 4pm to 8pm • Saturday 2 January: 6pm to 10pm 18 NATIONAL SERVICES Mindline Trans+ - 0300 330 5468 Mindline Trans+ offers a free listening service to anyone who needs to talk, as well as information on other services that may be able to Open as help you. normal It is open on Mondays and Fridays from 8pm to midnight. There are no disruptions to this service due to Christmas dates this year. Papyrus HOPELINEUK If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can speak to the Papyrus HOPELINEUK. You can: Open as Call 0800 068 4141 normal every Email pat@papyrus-uk.org day Text 07786 209 697 The helpline is available between 9am and midnight, every day of the year, including Christmas. The Samaritans - 116 123 (phone) or 07725 909 090 (text) Open all day The Samaritans provide a non-judgemental listening service, 24 every hours a day, 7 days a week. day 19 NATIONAL SERVICES SANEline - 0300 304 7000 Open as If you’re experiencing a mental health problem or supporting normal someone else, you can call SANEline on 0300 304 7000. The line is every day available 4:30pm to 10:30pm every day over Christmas. Self Injury Support Self Injury Support support women and girls who are dealing with self injury. They operate a webchat, text (SMS), email and phone support service. Text 07537 432 444, email tessmail@selfinjurysupport.org.uk, or call 0808 800 8088. Closed some days • Tuesday 22 / Wednesdsay 23 December: helpline closed; text, webchat and email service still available between 7pm and 9.30pm • Thursday 24 December to Monday 4 January 2021: service closed • From Tuesday 5 January 2021: open on Tuesdays, Wednesdays and Thursdays between 7pm to 9.30pm. Shout Open all Shout operate a text service for people experiencing a personal day crisis, and operates 24 hours a day. Text ‘Shout’ to 85258. every day 20 NATIONAL SERVICES Switchboard - 0300 330 0630 If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard on 0300 330 0630, or email christ@switchboard.lgbt, or use their webchat service at Open as www.switchboard.lgbt/contact. normal every day Phone operators all identify as LGBT+. The phone line is available between 10am to 10pm everyday over Christmas. The opening times of the email and webchat service may vary. YoungMinds Parents Helpline - 0808 802 5544 YoungMinds operate a helpline for parents. The helpline closes on Christmas Eve, and re-opens at 9.30am on Monday 4 January 2021. Closed From Monday 4 January 2021, the helpline is open between 9.30am and 4pm Monday through to Friday. YoungMinds Crisis Messenger Service Open all The YoungMinds Crisis Messenger Service is available 24 hours a day day, seven days a week. The Christmas period does not affect every day these hours. Text ‘YM’ to 85258 for support via text. 21
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