Blake Stephan Resume.pdf - Sarah Wood

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Blake Austin PROFILE Stephan  Technical professional with experience in providing a high level of IT support services including customer facing and remote desktop technical support.  Experience in maintaining a wide range of computer hardware, software and peripherals including troubleshooting and resolving basic and complex issues. 3208 Plaza Dr #37, New Albany IN 47150  Excellent communication skills with the ability to adapt my approach to users’ needs and technical capabilities to ensure effective support and guidance. 502 888 9858 Blakestephan3122@gmail.com  Ability to work in a fast-paced environment, meet service level agreements, multi-task, manage conflicting deadlines and delegate work effectively.  Pragmatic approach to resolving complex issues and reviewing systems to support business improvements and efficiencies. WORK EXPERIENCE Order Administrator EDUCATION & DCL | March 2020 - present TRAINING  Meeting strict deadlines and ensuring orders are completed and released efficiently and according to cut-offs. High School Diploma  Accurate Monitoring and reporting on the various account status’. Valley High School 2012-2016  Responsible for managing all incoming email requests and enquiries and providing a timely, customer focused reply using excellent written skills.  Coordinating daily correspondence with internal departments and vendors on all aspects of orders to ensure a smooth, efficient service is provided.  Processing, prioritizing and communicating all order changes throughout the department to meet service needs.  Adhering to clear and strict guidelines, policies and procedures. Web Developer Freelance Project | Feb 2020 – March 2020 SKILLS & EXPERTISE  Contracted by a client to design and deliver their company website.  Ensured clear communication with the client to establish their needs and Customer Focused Service develop a website that supported and fulfilled their requirements. IT &Technical Support  Website created www.kerrimartin.com Attention to Detail IT Support Chewy | Oct 2018 – Feb 2020 Meeting Targets  Provided IT support through remote desktop support and face to face to assist in troubleshooting a wide range of basic and complex IT problems. Problem Solving  Delivered customer service and technical support to users of all systems, software, hardware, equipment and devices. Critical Analysis  General remote desktop support including Active Directory Management, Full Stack Developer Patch Management, and responsible for supporting windows devices.  Provided training and support in the use of all programs and creating operational manuals and guides for new users.  Maintained accurate tracking systems, records, logs and reports on customer requests, support needs and timely delivery outcomes.  Installed and configured of computer hardware, software, systems, networks, printers and scanners throughout the organization.  Planned, scheduled and coordinated all maintenance and upgrades.  Provided technical support in setting up accounts for new users, repairing and replacing technical equipment.  Tested new technology for use and making recommendations regarding new technology needs and purchases.  Ensured compliance with all organizational and regulatory requirements and standards. Customer Service Representative Personal Finance Company | May 2016 – Dec 2016  Provided excellent customer service including the delivery of legal information and management of highly confidential customer details.  Technical support for customers on all equipment including step by step guides and providing information in an easily digestible manner.  Responsible for outbound calls to assist in setting up customer systems and meeting strict deadlines and targets in delivery.  Ensured attention to detail when entering customer orders, vendor receipts and invoices into systems. TECHNICAL SKILLS  Hardware: Assembly, Maintenance, Peripherals, Printers, Drivers, Troubleshooting  Software: Installation, Debugging, Microsoft Office Suite, Adobe  Networks: Configuration, Servers, Routers, TCP/IP, DNS, DHCP, Active Directory  Operating Systems: Microsoft Windows 7, 8,10, Windows 2008, 2012, 2014  Programming Languages: Python, JavaScript, PHP, HTML5, CSS, C++, C#, Java, SQL  Frameworks: Bootstrap, Vue.JS, React.JS, Node..NET REFERENCES Katie Fosburgh 407-314-6442 Carmen Jeter 502-888-9858