Blake Austin PROFILE Stephan Technical professional with experience in providing a high level of IT support services including customer facing and remote desktop technical support. Experience in maintaining a wide range of computer hardware, software and peripherals including troubleshooting and resolving basic and complex issues. 3208 Plaza Dr #37, New Albany IN 47150 Excellent communication skills with the ability to adapt my approach to users’ needs and technical capabilities to ensure effective support and guidance. 502 888 9858 Blakestephan3122@gmail.com Ability to work in a fast-paced environment, meet service level agreements, multi-task, manage conflicting deadlines and delegate work effectively. Pragmatic approach to resolving complex issues and reviewing systems to support business improvements and efficiencies. WORK EXPERIENCE Order Administrator EDUCATION & DCL | March 2020 - present TRAINING Meeting strict deadlines and ensuring orders are completed and released efficiently and according to cut-offs. High School Diploma Accurate Monitoring and reporting on the various account status’. Valley High School 2012-2016 Responsible for managing all incoming email requests and enquiries and providing a timely, customer focused reply using excellent written skills. Coordinating daily correspondence with internal departments and vendors on all aspects of orders to ensure a smooth, efficient service is provided. Processing, prioritizing and communicating all order changes throughout the department to meet service needs. Adhering to clear and strict guidelines, policies and procedures. Web Developer Freelance Project | Feb 2020 – March 2020 SKILLS & EXPERTISE Contracted by a client to design and deliver their company website. Ensured clear communication with the client to establish their needs and Customer Focused Service develop a website that supported and fulfilled their requirements. IT &Technical Support Website created www.kerrimartin.com Attention to Detail IT Support Chewy | Oct 2018 – Feb 2020 Meeting Targets Provided IT support through remote desktop support and face to face to assist in troubleshooting a wide range of basic and complex IT problems. Problem Solving Delivered customer service and technical support to users of all systems, software, hardware, equipment and devices. Critical Analysis General remote desktop support including Active Directory Management, Full Stack Developer Patch Management, and responsible for supporting windows devices. Provided training and support in the use of all programs and creating operational manuals and guides for new users. Maintained accurate tracking systems, records, logs and reports on customer requests, support needs and timely delivery outcomes. Installed and configured of computer hardware, software, systems, networks, printers and scanners throughout the organization. Planned, scheduled and coordinated all maintenance and upgrades. Provided technical support in setting up accounts for new users, repairing and replacing technical equipment. Tested new technology for use and making recommendations regarding new technology needs and purchases. Ensured compliance with all organizational and regulatory requirements and standards. Customer Service Representative Personal Finance Company | May 2016 – Dec 2016 Provided excellent customer service including the delivery of legal information and management of highly confidential customer details. Technical support for customers on all equipment including step by step guides and providing information in an easily digestible manner. Responsible for outbound calls to assist in setting up customer systems and meeting strict deadlines and targets in delivery. Ensured attention to detail when entering customer orders, vendor receipts and invoices into systems. TECHNICAL SKILLS Hardware: Assembly, Maintenance, Peripherals, Printers, Drivers, Troubleshooting Software: Installation, Debugging, Microsoft Office Suite, Adobe Networks: Configuration, Servers, Routers, TCP/IP, DNS, DHCP, Active Directory Operating Systems: Microsoft Windows 7, 8,10, Windows 2008, 2012, 2014 Programming Languages: Python, JavaScript, PHP, HTML5, CSS, C++, C#, Java, SQL Frameworks: Bootstrap, Vue.JS, React.JS, Node..NET REFERENCES Katie Fosburgh 407-314-6442 Carmen Jeter 502-888-9858
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