This version has been updated - visit www.imhn.org/christmas2020 - Independent Mental Health Network

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BRISTOL 24/7 Support & Connect – 0800 012 6549 For immediate emotional and practical support from a trained counsellor, over the phone for people aged 18 and over. If you are a text phone user, dial 18001 followed by 0800 012 6549. The service is available 24 hours a day 7 days a week over the entire festive period. Assertive Contact and Engagement Service - 0117 239 8969 The Assertive Contact and Engagement Service (ACE) is closed on Bank Holidays (Christmas Day, Boxing Day, and New Year’s Day) over the Christmas period. The telephone service will be open for reduced hours on Thursday 24 December (Christmas Eve) and Thursday 31 December (New Year’s Eve) when it will be open between 8am to 3.30pm. Normal operating hours resume on Monday 4 January 2021. Bristol Mind Services – 0117 980 0370 Due to the coronavirus (COVID-19) pandemic, Bristol Mind’s building in Old Market, Bristol, is currently closed. Drop-ins and face to face appointments are not taking place. Some sessions are taking place remotely – for full details of these, please visit www.bristolmind.org.uk for up to date information. Bristol Mindline – 0808 808 0330 Bristol Mindline offers a free listening service to anyone who needs to talk, as well as information on other services that may be able to help you. The line will be closed on Thursday 24 (Christmas Day), Friday 25 (Christmas Day), Saturday 26 (Boxing Day), and Thursday 31 December (New Year’s Eve); and New Year’s Day (1 January 2020). Otherwise, the line remains open between 7pm and 11pm each night. 2 BRISTOL Changes Bristol – 0117 941 1123 Changes Bristol is a mental health charity that provides peer support meetings for those in mental distress. • The scheduled peer support group meetings will take place as normal on Thursday 24 December (Christmas Eve) with the exception of the Women’s & Men’s sessions • Changes will be closed from Christmas Day (Friday 25 December) to Monday 28 December. • Meetings will run as normal on Tuesday 29 December. • The Knowle Group is not taking place on Wednesday 30 December. • The Women’s & Men’s sessions will are not taking place on Thursday 31 December (New Year’s Eve) • Changes will be closed from Friday 1 January 2021 (New Year’s Day), resuming all groups and services on Monday 4 Jaunuary 2021. Community Rehabilitation Service - 0117 909 6372 The Community Rehabilitation Service supports people with long-term mental health and complex needs to gain the skills and confidence to live as independently as possible. The service is closed on Christmas Day, Monday 28 December, and New Year’s Day over the Christmas period. Otherwise, the service will be open normal operating hours (Monday to Friday between 9am and 5pm). Crisis Service – 0300 555 0334 The Crisis Service and Crisis Line provides support and specialist intervention for people experiencing an extreme mental health or emotional crisis, 24 hours a day, seven days a week. The service will continue to run with no interruptions over the entire Christmas period. Dementia Wellbeing Service – 0117 904 5151 The Dementia Wellbeing Service offers a personalised package of support for those living with dementia and their carers, covering all aspects of dementia care. The service is closed on the Bank Holidays (Christmas Day, Boxing Day, and New Year’s Day) over the Christmas period. Otherwise, the service is open as normal between 8am and 6pm Monday through to Friday. 3 BRISTOL Early Intervention in Psychosis Service - 0117 919 2371 The Early Intervention in Psychosis Service supports people in the early states of psychosis. The service is closed on Bank Holidays (Christmas Day, Boxing Day, and New Year’s Day) over the Christmas period. Otherwise, the service is open as normal between 9am and 5pm, Monday through to Friday. Employment Service 0117 923 2741 / enquiry.bmhemployment@richmondfellowship.org.uk Bristol Mental Health’s Employment Service supports people with mental health problems to get back into work, or to remain in work. The service is normally open 9am – 5pm Monday through to Friday, except: • closed on Friday 25 December (Christmas Day) and Monday 28 December • closed Friday 1 January 2021 (New Year’s Day) Hope Project – 0117 4288 930 The Hope Project provides short-term emotional and practical support for men, specifically those aged between 30 and 64. The service is closed on Bank Holidays (Christmas Day, Boxing Day, and New Year’s Day) over the Christmas period. Otherwise, the service will be open normal operating hours (Monday to Friday between 9am and 5pm). Men’s Crisis House - 0117 934 9848 The Men’s Crisis House provides accomadation to men experiencing mental health problems where hospital admission might be the only other alternative available. The home has ten bedrooms in a large house with 24 hour support, with clients able to stay in the house for up to four weeks. The house remains open as normal, 24 hours a day, 7 days a week, over the Christmas period. Please note that access is dependent upon availability. 4 BRISTOL Mothers for Mothers Helpline – 0117 935 9366 The helpline will be closed from 9pm on Friday 18 December, and re- opens as normal at 10am on Monday 4 January 2021. www.mothersformothers.co.uk Off the Record Bristol – 0808 808 9120 Off the Record (OTR) provides free, confidential mental health support for young people. Off the Record will be closed from Thursday 24 December (Christmas Eve) and re-opens as normal on Monday 4 January 2021. www.otrbristol.org.uk Sanctuary - 0117 954 2952 (phone) / 07709 295 661 (text) The Bristol Sanctuary is currently offering a telephone support service to those experiencing emotional distress to go to for help outside of daytime hours. The phone line is open as normal throughout the Christmas period, open each evening from Thursdays through to Mondays, 4pm to midnight. 5 BRISTOL VitaMinds – 0333 200 1893 VitaMinds offer a variety of talking therapies to support individuals aged 16 and older experiencing a range of difficulties, including depression, anxiety and work-related stress. • Thursday 24 December (Christmas Eve): 8am to 12pm • Friday 25 December (Christmas Day): Closed • Saturday 26 December (Boxing Day): Closed • Monday 28 December (Bank Holiday): Closed • Tuesday 29 – Thursday 31 December: 9am to 5pm • Friday 1 January 2021: Closed Normal operating hours resume on Monday 4 January 2021. www.vitahealthgroup.co.uk/nhs-services/nhs-mental-health Womankind Helpline – 0345 458 2914 or 0117 916 6461 The helpline will be closed on Friday 25 December (Christmas Day), Monday 28 December (Bank Holiday), and Friday 1 January 2021 (New Year’s Day). Otherwise, the line will be available: • Mondays and Tuesdays: 10am to 12pm, 1pm to 3pm, 8pm to 10pm • Wednesdays: 10am to 12pm, 1pm to 3pm • Thursdays and Fridays: 10am to 12pm www.womankindbristol.org.uk Women’s Crisis House - 0117 924 6459 The Women’s Crisis House offers an alternative to psychiatric admission for women who are experiencing a mental health crisis and are unable to cope in the community. The service can support women for up to four weeks . The house remains open as normal, 24 hours a day, 7 days a week, over the Christmas period. Please note that access is dependent upon availability. The telephone number above can be called between 8am and 6pm daily. 6 NORTH SOMERSET 24/7 Support & Connect – 0800 012 6549 For immediate emotional and practical support over the phone for people aged 18 and over. If you are a text phone user, dial 18001 followed by 0800 012 6549. The service is available 24 hours a day 7 days a week over the entire festive period. AWP Support Line – 0300 303 1320 This is a support line for people currently using NHS mental health services in the North Somerset area. The phone line is open 24/7 and can provide advice. Clevedon Minor Injuries Unit – 01275 546 852 Clevedon MIU, Clevedon Community Hospital, Old Street, Clevedon, BS21 6BS. Clevedon Minor Injury Unit offers treatment for adults and children over 12 months of age for a wide range of minor injuries. It is drop-in; appointments are not necessary. All patients are seen by an Emergency Nurse Practitioner. The service is open between 8am and 8.30pm, seven days a week, except Christmas Day (Friday 25 December), Boxing Day (Saturday 26 December) and New Year’s Day (Friday 1 January 2021) when it will be open between 10am and 5.30pm. Mindline – 0808 808 0330 Bristol Mindline offers a free listening service to anyone who needs to talk, as well as information on other services that may be able to help you. The line operates from Bristol but is available to people in North Somerset to call. The line will be closed on Thursday 24 (Christmas Day), Friday 25 (Christmas Day), Saturday 26 (Boxing Day), Thursday 31 (New Year’s Eve) and New Year’s Day (1 January 2020). Otherwise, the line remains open between 7pm and 11pm each night. 7 NORTH SOMERSET Men’s Crisis House - 0117 934 9848 The Men’s Crisis House provides accomadation to men experiencing mental health problems where hospital admission might be the only other alternative available. The home has ten bedrooms in a large house with 24 hour support, with clients able to stay in the house for up to four weeks. The house is situated in Bristol but is available to people in North Somerset. It remains open as normal, 24 hours a day, 7 days a week, over the Christmas period. Please note that access is dependent upon availability. North Somerset Wellbeing Service - 0333 023 3504 The North Somerset Wellbeing Service is for anyone who needs mental health support outside of GP care. The service supports people to reduce the need to use mental health care specialists, and to help the move from hospital care back into successful community life. No sessions will be taking place between Christmas Eve (Thursday 24 December) and Monday 4 January 2021. www.second-step.co.uk/our-services/community-and-wellbeing/north- somerset-wellbeing-service VitaMinds – 0333 200 1893 VitaMinds offer a variety of talking therapies to support individuals aged 16 and older experiencing a range of difficulties, including depression, anxiety and work-related stress. • Thursday 24 December (Christmas Eve): 8am to 12pm • Friday 25 December (Christmas Day): Closed • Saturday 26 December (Boxing Day): Closed • Monday 28 December (Bank Holiday): Closed • Tuesday 29 – Thursday 31 December: 9am to 5pm • Friday 1 January 2021: Closed Normal operating hours resume on Monday 4 January 2021. 8 NORTH SOMERSET We Are With You North Somerset We Are With You provides treatment and support to people and their families, friends and carers who are affected by alcohol or drugs. Their service is normally open weekdays between 9am – 5pm. The service is closed on Christmas Day (Friday 25 December), Monday 28 December (Bank Holiday), and New Year’s Day 2020 (Friday 1 January 2021). On Thursday 24 December (Christmas Eve) and Thursday 31 December (New Year’s Eve), the service closes at 2pm. www.wearewithyou.org.uk/services/north-somerset Weston General Hospital Accident & Emergency Department (‘A&E’) – 999 Grange Road, Uphill , Weston-Super-Mare, BS23 4TQ The Emergency Care Department is open between 8am and 10pm seven days a week. These opening hours are not affected by the Christmas period. Women’s Crisis House - 0117 924 6459 The Women’s Crisis House offers an alternative to psychiatric admission for women who are experiencing a mental health crisis and are unable to cope in the community. The service can support women for up to four weeks. The house is situated in Bristol but open to people in North Somerset. It remains open as normal, 24 hours a day, 7 days a week, over the Christmas period. Please note that access is dependent upon availability. The telephone number above can be called between 8am and 6pm daily. 9 SOUTH GLOUCESTERSHIRE Adult Care and Children’s Services (Access and Response Team – ‘ART’) When the public or professionals need to make a referral or raise a concern about a child, the Access and Response Teams (ART) will make the first assessment of what needs to be done to keep or make the child safe. For concerns about adults, please call 01454 868007. For concerns about a child, please call 01454 866000. There are slight modifications to the contact centre’s operating hours over Christmas 2019: • Thursday 24 December (Christmas Eve) 08:30 - 17:00 • Wednesday 30 / Thursday 31 December 08:30 - 17:00 • Monday 4 January 2021: normal hours resume At all other times, please call 01454 615165 for the out-of-hours team, or dial 999 in an emergency. https://www.southglos.gov.uk/health-and-social-care/ 24/7 Support & Connect – 0800 012 6549 For immediate emotional and practical support over the phone for people aged 18 and over. If you are a text phone user, dial 18001 followed by 0800 012 6549. The service is available 24 hours a day 7 days a week over the entire festive period. AWP Support Line – 0300 303 1320 This is a support line for people currently using NHS mental health services in the North Somerset area. The phone line is open 24/7 and can provide advice. 10 SOUTH GLOUCESTERSHIRE Men’s Crisis House - 0117 934 9848 The Men’s Crisis House provides accomadation to men experiencing mental health problems where hospital admission might be the only other alternative available. The home has ten bedrooms in a large house with 24 hour support, with clients able to stay in the house for up to four weeks. The house is situated in Bristol but is available to people in South Gloucestershire. It remains open as normal, 24 hours a day, 7 days a week, over the Christmas period. Please note that access is dependent upon availability. Mindline – 0808 808 0330 Bristol Mindline offers a free listening service to anyone who needs to talk, as well as information on other services that may be able to help you. The line operates from Bristol but is available to people in South Gloucestershire to call. The line will be closed on Thursday 24 (Christmas Day), Friday 25 (Christmas Day), Saturday 26 (Boxing Day), Thursday 31 (New Year’s Eve) and New Year’s Day (1 January 2020). Otherwise, the line remains open between 7pm and 11pm each night. One You South Gloucestershire – 0117 961 0434 The One You service provides support, signposting, and information for people experiencing difficulties with their mental health. The service closes at 1pm on Thursday 24 December (Christmas Eve) and re-opens on Monday 4 January 2021. www.oneyou.southglos.gov.uk Off the Record – 0808 808 9120 Off the Record (OTR) provides free, confidential mental health support for young people. Off the Record will be closed from Thursday 24 December and re-open as normal on Monday 4 January 2021. www.otrbristol.org.uk 11 SOUTH GLOUCESTERSHIRE Women’s Crisis House - 0117 924 6459 The Women’s Crisis House offers an alternative to psychiatric admission for women who are experiencing a mental health crisis and are unable to cope in the community. The service can support women for up to four weeks. The house is situated in Bristol but open to people in North Somerset. It remains open as normal, 24 hours a day, 7 days a week, over the Christmas period. Please note that access is dependent upon availability. The telephone number above can be called between 8am and 6pm daily. VitaMinds – 0333 200 1893 VitaMinds offer a variety of talking therapies to support individuals aged 16 and older experiencing a range of difficulties, including depression, anxiety and work-related stress. • Thursday 24 December (Christmas Eve): 8am to 12pm • Friday 25 December (Christmas Day): Closed • Saturday 26 December (Boxing Day): Closed • Monday 28 December (Bank Holiday): Closed • Tuesday 29 – Thursday 31 December: 9am to 5pm • Friday 1 January 2021: Closed Normal operating hours resume on Monday 4 January 2021. 12 NATIONAL SERVICES Campaign Against Living Miserably (CALM) Helpline – 0800 58 58 58 If you identify as male, the CALM Helpline is available 5pm to midnight, 365 days a year, at 0800 58 58 58. The Kaleidoscope+ Group Crisis Text Line Trained volunteers are on-hand to provide support 24 hours a day, 7 days a week. Text ‘TeamKPG’ to 85258 Kooth Kooth provides anonymous online support for young people at www.kooth.com. Their service operates at the following times this Christmas period: • Friday 25 December (Christmas Day): 4pm to 8pm • Saturday 26 December (Boxing Day): 4pm to 8pm • Sunday 27 December: 6pm to 10pm • Monday 28 December (Bank Holiday): 12pm to 10pm • Tuesday 29 / Wednesday 30 December: 12pm to 10pm • Thursday 31 December (New Year’s Eve): 12pm to 8pm • Friday 1 January 2021 (New Year’s Day): 4pm to 8pm • Saturday 2 January: 6pm to 10pm Mindline Trans+ - 0300 330 5468 Mindline Trans+ offers a free listening service to anyone who needs to talk, as well as information on other services that may be able to help you. It is open on Mondays and Fridays from 8pm to midnight. There are no disruptions to this service due to Christmas dates this year. Papyrus HOPELINEUK If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call the Papyrus HOPELINEUK on 0800 068 4141, email pat@papyrus-uk.org, or text 07786 209 697. The helpline is available between 9am and midnight, every day of the year. There are no disruptions to this service, and will be available on bank holidays. 13 NATIONAL SERVICES The Samaritans - 116 123 (phone) or 07725 909 090 (text) The Samaritans provide a non-judgemental listening service, 24 hours a day, 7 days a week. SANEline - 0300 304 7000 If you’re experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (16:30pm - 22:30pm every day). There are no interruptions to the service over the Christmas period. Self Injury Support Self Injury Support women and girls who are dealing with self injury. They operate a webchat, text (SMS), email and phone support service – these are usually open on Tuesdays, Wednesdays and Thursdays between 7pm to 9.30pm. Text 07537 432 444, email tessmail@selfinjurysupport.org.uk, or phone 0808 800 8088. • Tuesday 22 / Wednesdsay 23 December: helpline closed; text, webchat and email service still available • Thursday 24 December to Monday 4 January: service closed • Tuesday 5 January: return to normal operation Shout Shout operate a text service for people experiencing a personal crisis, and operates 24 hours a day. Text ‘Shout’ to 85258. Switchboard - 0300 330 0630 If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard on 0300 330 0630, or email christ@switchboard.lgbt, or use their webchat service. Phone operators all identify as LGBT+. The phone line is available between 10am to 10pm everyday, with no interruption to the service over the Christmas period. 14 NATIONAL SERVICES YoungMinds Parents Helpline - 0808 802 5544 YoungMinds operate a helpline for parents. Normally, the helpline is open between 9.30am and 4pm Monday through to Friday. Please note that the helpline closes on Thursday 24 December 2020 (Christmas Eve), and re-opens at 9.30am on Monday 4 January 2021. YoungMinds Crisis Messenger Service The YoungMinds Crisis Messenger Service is available 24 hours a day, seven days a week. The Christmas period does not affect these hours. Text ‘YM’ to 85258 for support via text. 15