Name Here CONTACT (555)123-4567 Detail-oriented healthcare professional with 4 years of clinical name@gmail.com experience. Looking to transfer skills learned in clinical practice to the field of customer success. Proven track record of excellent customer service and creative problem-solving. PROFESSIONAL EXPERIENCE SKILLS Place of Employment, City, Texas Client education Associate Doctor of Eastern Medicine Public speaking JUNE 2016 -MARCH 2020 HIPAA compliance ● Provided direct care for 15-20 clients a day, emphasizing high Advocacy quality of care to increase perceived value and reduce churn. Medical terminology ● Helped the clients reach their goals, charting progress, Communication identifying barriers, and formulating solutions. ● Expanded referral network by establishing new relationships LICENSES AND with various healthcare professionals as a clinic liaison. CERTIFICATIONS ● Organized lectures and authored pamphlets and internet Licensed acupuncturist articles to educate prospective clients and promote the clinic. Licensed massage therapist ● Taught a continuing education class on HIPAA compliance to other healthcare professionals as a representative of the clinic. ● Guided new hires through the onboarding process to facilitate LANGUAGE a seamless transition into their respective roles. PROFICIENCIES ● Audited intake process and optimized the documentation system to reduce time spent in the waiting room. English (Native) ● Overhauled marketing campaign to include cross-platform Korean (Native) advertising, growing web and television presence. ● Fielded phone calls and emails from potential clients, answering each inquiry with clarity and precision. EDUCATION ● Addressed client complaints with professionalism and empathy, taking steps to resolve the root of the issue. Doctor of Acupuncture and Chinese Medicine (May 2018) Mom n Pop Inc, Hometown, State School Name Here General Manager City, State MAY 2009 - JUNE 2016 Master of Acupuncture and ● Fostered long-term relationships with suppliers and vendors. Oriental Medicine ● Resolved client complaints and handled all correspondence. (December 2013) School Name Here ● Established temporary mobile storefronts, coordinating the City, State logistics of securing land use and city permits.
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