Interview with Jeff Appell Group Status Users User Interviews Highlighted Jeff Appell J 2:09 2:45 3:05 3:45 4:43 5:02 5:25 6:06 Transcript Yago Zardo 0:00 First of all, just want to thank you for having the time to give us some feedback, help us working on this feature and, and, and others in the future as well. So just wanna thank you for taking this time to talk with us. Of course. Y Home Projects Community Search and discover Jeff Appell 0:16 Yeah. Thank you. Yago Zardo 0:18 Yeah. So I just wanted to bef before we begin the interview with like the, the talk itself about the list, I just want to let you know that there's not, there's no right and wrong answers here. It's just I really want to take your feedback from, from the feature itself, get, get Aris a grasp. Like how, how do you use the feature, how do your customers use the feature? And like some, some challenges or some good parts that you think it, it works well and stuff. Before we begin, just tell me a little bit about yourself. Like what's your relationship with Winsupply, how, how everything works down. Local, Company, Jeff Appell 0:56 I, I've been with Win for 20, almost 25 years now. Started in 99, like most of us worked your way up, driver, all the, all the roles. And second in command under dawn here at Colorado Springs when Nelson. So been good. Great company to work for, that's for sure. Yago Zardo 1:20 That's incredible. That's incredible. I've been, I've been in the company for my, the support service side. I've, we're working Dayton and I've been in the company only a year, so, well, yeah, I've been loving it so far. Jeff Appell 1:32 Good. Yeah, no, it's, it's a great company. Yago Zardo 1:35 Awesome. Amazing. Well, so I just wanted you to start, let's start with will you paint me a picture? Are you familiar with the Lists? Do you use the, how, how often you use the list feature on Jeff Appell 1:49 Yeah. You know, when this thing, I'm gonna close my door just a Yago Zardo 1:52 J Y J Y J Y J Y Second. Sure, sure. Jeff Appell 2:02 So yeah, when this, when this all went live, what, a year and a half, two years ago, we approached it as making it easy for the customer to where I built all the Lists for 'em. I would take their standard base pack, trim pack, top out pack and put it all in there to where all they do is select all add to cart. So for me it's real easy, especially with the, you know, doing it on a quote, exporting it to Excel, bringing it over on that template, all that. It's super easy. So I don't have any problems with it at all. Jeff Appell 2:45 Customers trying to, you know, humble their way through our inventory and search for things slows them down and it, it frustrates them. So they just, they'll call me and just say, here, I need this list built and, and I'll build 'em a list and put it in there for 'em. And I mean, and that's, that's easy. So like I say, it takes a few minutes, but you know, since I've been doing this, certain companies that I work with that would send me the same trim packs over and over and over and I'd rewriting up two or three a day. I haven't wrote up a trend pack in two years for him. So it's, it's huge. I mean I actually, one of my customers, he is like, I don't even talk to you anymore now that I buy econ. I'm like, yeah, well I'm still here, but just keep clicking away bud. Yago Zardo 3:35 That's good. You're making the life easier then that's that's good to hear. Jeff Appell 3:38 And I think that's, you know, I mean the, the generational thing is, is big. A lot of the younger guys want to use, you know, technology and the older guys don't. And so where I built on my list was basically for some of my older guys that want ease. So I just tried to make it as easy as possible for 'em to where they didn't have to think it was just going to like Amazon, click call, select auto the cart, add the cart, gimme an address and hit send. Yago Zardo 4:09 I see. So J J Y J Y Jeff Appell 4:10 That's, that was our approach is just trying to make it as easy as possible for the customer just to start doing it. Yago Zardo 4:16 Would you say that he used the list like every day? Jeff Appell 4:22 I know a couple of my guys use 'em every day cuz they like, they say they keep sending me the same trims that I would be writing up, but they use those templates every day. Yago Zardo 4:30 I see. So when you, like, like when your company create the Lists you share to the customers, would you say that the shared list is almost like a template? Is that how you, you see, Jeff Appell 4:39 We don't really share 'em cuz every customer's different. Yago Zardo 4:43 I see. Jeff Appell 4:43 They all have their own way of doing things. So we built specific Lists for the specific customer. Yago Zardo 4:51 Oh, I see. So, so the process is like they, they, they reach out to you, they need a list for some, some sort of project or how is that, can you just expand on that, on that process? Jeff Appell 5:02 Well he would, he had this like there's a PDF that just said, you know, three toilets, four lab faucets, blah blah blah. And he would just, he would just fill in numbers and email that to me and I would've to type it up. So I did as I took that template that he was using and just put it on a list. So all he has to do is adjust the quantities and add to cart. J Y J Y J Y J Y J Yago Zardo 5:22 I see, I see what you're saying. Jeff Appell 5:25 And I do that for, I mean some large shops that do shop stock orders, I just took their whole inventory and put it on the list and all they to do is change quantity and add to cart, just select items that they were using that, that they needed at the time. But their whole list was on there. Yago Zardo 5:47 I see. And is there like some sort of criteria that you, that you use to create Lists? I'll say like do you create Lists by by product, like product category or is it like by project by, you mentioned that it's just like you create Lists by, by customers. How is that, how Jeff Appell 6:06 The list is specific to them and what they're doing... So I built for one customer, I built trim pack Lists and I built top out Lists and I built base material list. So, and he is got four or five of each. So I just, we would just label 'em however he wants them so he can go in and select two bath base, brings up the list, select it all, add to cart, gimme an address, and go. Yago Zardo 6:35 And Jeff Appell 6:36 It's, it's with, it's different for every customer cuz like you say, every customer has different projects, different way of doing things. So every salesman that's been doing it has kind of just catered every list towards the customer. Yago Zardo 6:50 I see. And Jeff Appell 6:51 That Yago Zardo 6:52 Y J Y J Y J Y J Y Way I see. What about the, the, the group, the grouping part of the list? Do you group the list? How do you use that feature? Jeff Appell 7:04 Not really. I guess I try to like lump some of the stuff in like if it's a shop order, I'll, I'll put it in that group of shop orders. But I don't really use the group feature a whole lot just cuz I just use the list tab, create a new list and then that way they can kind of see it without having to look too deep for it. Yago Zardo 7:28 I see. Interesting. Interesting you said you don't share the list, right? Jeff Appell 7:36 Yeah, I mean we could across a couple customers that do the same builder, but like I say, everyone kind of does things different and it doesn't take but a couple seconds to, to build a list anyway. Okay. So I just, I just like doing it specific for them. The way they look at their sheet, it's in a different order than another guy's sheet. So I tried to take his, this one customer was talking about with the trim sheet, I took it exactly how he had it on there cuz that's how he fills it out. So he could, it was kind of the same setup for him. He could just go down the same list and not have to look for a sink somewhere and then look for the LA faucet somewhere else. I put it in the exact order that he had it in. Yago Zardo 8:23 I see. Is there like any features that you find particularly helpful on the list environment? Like copying a list, duplicating or arranging a list, arranging the items inside? Do you, Jeff Appell 8:35 I mean, arranging, it's kind of a pain, especially if you have a really long list cuz you gotta hold that button down and then scroll and if you drop it then you gotta go find it. And I mean that part of it's, I mean you, yeah, that's a very small issue. I don't really have, I mean I really don't have an issue with it just cuz I've built 'em all myself. So I, I kind of know what's in there, I know how to navigate it, add things, take things out, switch things J Y J Y J around. If they want it in a different order, I I just do it all for 'em cause I have pretty much everyone's password and I can get into their account and customize their list Yago Zardo 9:20 So So you go to the customer account, create their list over there and Jeff Appell 9:26 Right. Yago Zardo 9:27 Mm, Jeff Appell 9:27 I see that, that was the way I approached it with, with when we were pushing this, you know, a year and a half ago was, you know, and there was just a dummy password at the beginning, you know is win something. And so a lot of 'em just kept it that way so I could still get into it. Okay. So and it's kind of like, you know, just that little extra sales thing that hey don't worry about it, just tell me what you want. I'll take care of it and then I fix it for 'em so they don't have to mess with it. Yago Zardo 9:57 That's interesting. That's interesting. Jeff Appell 9:59 I mean I know we want them to do more but for us just to set it up to make it easier for them is gonna benefit us in the long run. Yago Zardo 10:08 I see. Yeah, like time is money always Jeff Appell 10:11 Right. Instead of them trying to search for a product and get it added on the list and then they add the wrong thing, I gotta go in and fix it anyway. Like, just tell me what you want to edit, tell me once you want deleted, I'll fix it, I'll rearrange it in the same order and it'll be good to go For you. Yago Zardo 10:29 Y J Y J Y J Y J Y Would you say that this like, this challenging part of like adding items to the list and stuff from the customer perspective, would you say just a matter of time or is there anything on the, on our system that kind of frustrates them or makes it harder? Jeff Appell 10:46 I think the thing that customers don't like is that, I mean there's a million different names for every product and we might call it something and somebody else calls it something else and if you don't search the right way, it doesn't, you can't bring it up. So like a guy was like, I wanted to add some three inch solid core pipes in my order that day, but I couldn't find it. And I was like, well type in three x 20 and that'll bring up all the three inch by 20 footers. But you know, it's, it's a lot, a lot easier for me just to do it. Yago Zardo 11:25 So can you remember, Jeff Appell 11:27 I mean the search feature's good, but it gets kind of like if they were trying to build their own Lists all the time, I could see 'em saying forget it. I see. It's just, I mean cuz like I said, I I try to make it, like I said, simple and easy for them. Like send me what you want on a list and I'll put it in the list for you. And then they're done with it, they're doing something else. It takes me 10 minutes to create a list for 'em and then they're ordering the next day. Yago Zardo 11:55 Does, is there like more people that, that from your company that does that as well? Like they access the, the, their clients. Jeff Appell 12:02 All of our, all of our guys have kept, kept it pretty open with their customers to be able to access their accounts. Just cause if they have a question, I can actually get into their list too and see what they're looking at and we can talk about what they have in there and I can, they can say now delete this and then I can, I can work with them as I'm looking at what they're looking at too. J Y J Y J Yago Zardo 12:26 I see. Jeff Appell 12:28 You know, and it's not like, I mean it is, it is their pricing, you know, as far as privacy goes. But we all have pretty good relationships with our customers and they want us to make their life easy and that's what we try to do is by just, you know, if you don't want us to have access to it, fine, that's no big deal. The only reason I'm asking for access is to make it easier for you. Yago Zardo 12:53 I see. Jeff Appell 12:54 So, Yago Zardo 12:55 Well if it's a, if it's a, it's like a two-way thing, right? If they agree with that, you guys agree it's, it's it's all good by the end of the day. Jeff Appell 13:02 Right? Right. And I mean it's not like we're gonna generate orders on their account. Yeah. You can't really hide, hide this too well. Yago Zardo 13:08 Yeah. Jeff Appell 13:09 Do you notified right away when something gets ordered...so... Yago Zardo 13:14 I see, I see. Can you remember like any moments while like creating Lists for any customers that, that our system kind of like stopped you by doing it? Like it was like so hard to do it and so frustrated and challenging for you and if so were you able to solve this or you just give up back then? Jeff Appell 13:35 Y J Y J Y J Y J Y J The, the biggest issue I've had, and it's gotten better over time with ad features, is just if the product that we had on our quote that we converted to a list wasn't shopped into the e-comm site, it wouldn't come over on the, on the list. So then you had to go in and physically add it to the ticket after it printed because it wasn't available to put on the list. But a few of those items that that happened to, I, I got an A request in and they put 'em in, you know, within a couple days. And so that's, that's really the only frustrating thing at the beginning cuz like I kept saying, you didn't, you didn't get my nail plates, you didn't get my nail plates. I'm like, well shit man, they're on the list. Whoa, they're not on the list. What happened? It's cause they weren't on the e they weren't e-com ready. So you had to get those added on the e-com side. Yago Zardo 14:33 I see. And how do you guys, with all these different clients and different accounts and Lists, how do you guys like manage all this? Like all this information you guys have something like on your side as a backlog, like a list of Lists clients, how you guys manage this? Jeff Appell 14:55 Not necessarily, but the quote system that we, you know, our quote system holds the quotes forever. So as far as managing the list, I mean once the Lists are on their page it's they're there until they delete 'em or something. So really manage anything except for changes or rearrange or I'm no longer doing this type base anymore, take it off my deal just so I don't, you know, add it or click it by accident or something. So. Yago Zardo 15:28 Hmm. Jeff Appell 15:29 Yeah, it's not, not like we're looking at it and manage in any kind of Lists every day. Yago Zardo 15:35 I see. Jeff Appell 15:36 Y J Y J Y J But we do, I mean I do track sales stuff through it, through the wind reports and sales analysis and you can take down and go from, you know, brick and mortar or digital sales. So I kind of, I see kind of keep track of some digital sales from, you know, what we're doing for the month and you know, last year we, 25 of our 25% of our sales went through E-com. So that's for 26 million company that's six, six and a half million. Yago Zardo 16:11 Yes. It's a big chunk. Jeff Appell 16:13 And like I say, that's stuff that we're not typing up, you know, and taking time to do. So Yago Zardo 16:22 I see how, let's say there's an item that expired or it's just like the manufacturer's not gonna make it anymore. How you guys go through the list? You guys go like manually manual, manual, sorry, manually to all the Lists to change. Maybe there's like a li some sort of list that had to item expire, how you guys go to replace those? Jeff Appell 16:47 We haven't ran across a whole lot of that. I mean some of the product numbers change, sometimes it's the same heat, it's the same water heater but there's a extra a on it or something. So we kind of catch those as they occur and then need to change it to where it doesn't happen again. Yago Zardo 17:10 So I see. Do usually like the clients contact you guys? Oh there's something wrong on my list and then you guys will see Jeff Appell 17:18 No Cuz we'll catch it here when we, when we go to start pulling it, it'll say that this item's back ordered, but we have 50 of them because it's just a different number. So then we have to adjust it on the ticket and then go into the list and add the right, the new part number in there. But we don't run across that very often or at all. I, I haven't had to do that yet with any kind of discontinued items. Y J Y J Y J Yago Zardo 17:45 I see. Jeff Appell 17:46 Cause we can merge items in WISE and we'll keep the same product number but we'll just, we'll have a different manufacturer but we'll still use the product number that's on the quote and it'll pull it in and it'll, they'll just, it'll be the same item, just a different brand, but it's the same thing. Yago Zardo 18:07 Okay. Let's say now we're, let's, let's, let's, let's go a little more creative here in terms of solution. This is like a free, a free floor for you. What would you make, what would you say that would make your life easier while you're creating a list? Is there like something life Jeff Appell 18:28 Easier by creating a list? Yago Zardo 18:30 Yeah, like speed up the process, maybe like adding a function, extra function. Jeff Appell 18:41 I mean, I guess the, the, the thing that would be nice is if, if you could export it straight from your quote to the site and not have to do the copy and paste on that template, that would be nice. But then again, I know I'm sure that's pretty difficult as of item numbers and quantities and stuff, but that's all you copy and paste anyway is the item number and the quantities. So if it, if the system was only looking at those two rows and you could click export to e-comm and it would generate a list for you and you just had to name it on their, cuz like if it was, if you're typing up a quote for a customer and you hit export to e-com, it goes to their e-com site and then generates a list in there that would take, you know, 10 minutes out of it instead of having to copy and paste and then go in and build, build a template and name it there. But I mean it's pretty simple. I mean... it's not like it takes, you know, all day to do a list. I mean I can do a a list if a guy gave me a hundred items to quote, it takes me longer to type Y J Y J Y J it up in a quote than it does to copy and paste it to that input and create a list. So that would be the only thing is just if you could hit export to e- comm site and it generates a list using your quote header as far as the title and then they could just look it up under that, which I think is basically what that quote feature is on the e-comm site. If you type in a quote, like if they do a request for a quote and you quote it, send it back to 'em, they can generate the order off of that quote. But the problem with that is sometimes the quantities change or the I don't need this item, I need this item instead. You know, so it's this, I mean this is just a, it's a big communication thing cuz like when an order does come in, you know, you, the printers in this organization suck. So they're always going offline or something's wrong with them. So we have had issues with E-com orders getting lost are not printed and then a guy's going, where's my stuff? And we're like, we have to go into the system, we see the e-com order, but it nev we never got it. Jeff Appell 21:19 And that's, that's happened more more times recently than, than it has in the past. And I don't know where that, that, you know, whole is, but again, I think it's a lot of the individual companies printer too. Just not, not working. Yago Zardo 21:39 I see, okay. You say you saying that they're using a lot of printed materials as well Jeff Appell 21:47 To do Yeah, every order, every e-com gets printed to a certain printer here and then we decide, you know, if it's an order it goes to the warehouse. If it's, we'll call the guys, pull it and get it ready and we'll call. Yago Zardo 21:59 Mm Okay. Jeff Appell 22:00 Everything's printed still. Yago Zardo 22:02 J Y J Y J Y Is there a reason for that? It's just like efficiency or limitations? Well Jeff Appell 22:08 We, we have to print it because that's, that's the way we pull it and deliver it and the customer gets a copy and then we keep a copy to, to invoice at the end of the day so that you kind, you kind of have to do that. Yago Zardo 22:22 There's no way. No, I see. Jeff Appell 22:25 Unless it was 100% digital where we were using the RF guns and, and scan and everything and we would still think you would need some sort of paper for the invoicing part of it. Yago Zardo 22:40 Yeah. Still we, we still, nowadays we use a lot of, lot of like paper materials to connect to for sure. Any, any kind of shopping experience. You still have the paper part, the invoice and stuff, which is not necessarily a bad thing. I personally, I'm a paper person, I like to write down paper and stuff, so Jeff Appell 23:00 Yeah, no, I mean paper trails are what save us most of the time. Where's the ticket? Who signed for it? Who did this, who did that? Yago Zardo 23:10 So Jeff Appell 23:11 There's a lot, lot can be told by an invoice. Yago Zardo 23:14 Oh yes, oh yes, for sure. Still my list of questions here, but I, I'm getting a lot of aside information here Jeff. I appreciate very much. Let's see. Hmm, you like to answer a bunch of stuff already that I have it Jeff Appell 23:32 Here. I've got some questions. I don't know if you're J Y J Y J Y J Y J Yago Zardo 23:35 Yeah, I was about open for you like questions. Go ahead. Jeff Appell 23:39 Well cause I've had, I've had multiple guys ask on their, so when you're going to create your order, you know you go through the, you gotta put an address in, then you hit okay then your PO job name and any kind of special instructions and okay. And then the next one is how you're gonna pay for it. I don't know why it just doesn't default to their account. Why did we always have to click Winsupply account off of their bank account or whatever. The other option is that to me, if they're using the e-comm, it just needs to be their Winsupply account. It should just be preloaded and ready to go. Yago Zardo 24:17 I see. Jeff Appell 24:18 Cause a couple guys have hit their bank account by accident and it, they don't really want that to happen. Yago Zardo 24:25 Oh yeah, I see. Well I can, I can bring these questions if you have more, please shoot out cuz this recording I can, I can come up and create a email from this then I can send out to, Jeff Appell 24:36 Then I had a guy, which I think is a good idea, asked if there was a way to get multiple carts. Yago Zardo 24:44 Multiple carts. Jeff Appell 24:45 Yeah. So like he's, he's a single, you know, one man shop and he's building a shop order that he is going to send in Friday. So he keeps adding stuff to cart as he's, you know, working through his day and he runs outta Y J Y J Y J Y J something, he's just adding stuff to the cart. But then like today he wanted to add or buy some stuff on E-com but he'd, he'd have to dump his cart or submit the card and start a new cart. But he is not done with the cart. So I don't know if having a couple carts available or whatever, if it's unlimited carts you can have two or three carts going and you just click that cart then submit order. And then that way if, if you're building a shop stock order, kind of like, like I told him this morning, he was talking to me this morning about like, you know, hey Alexa add paper towels to my shopping list and then at the end of the month you're like, Alexa, what's on my shopping list? You know, so I don't know if that's feasible or doable, but I think it would be helpful for some, some guys to have a couple multiple carts going. Yago Zardo 25:48 I see. Don't you like, what about like using the list features for that you think this will solve the problem or is it Jeff Appell 25:56 Well the list and I said well just gimme what you're doing. But like I say, he's adding it daily, you know, he's like, I ran out of this today, I need to add this in my card. I ran out of this today. Oh I found some of these, i I need to take this off. So me building a list or him doing a list again is gonna take him time to go through and hunt and peck for all the items. And then he was just wondering if there was a way to get an extra or another cart so he could have a shop order cart going all month and then at the end of the month boom. But in between he can, you know, get his five or six items at a time he wants to. Yago Zardo 26:38 I see, I see. And so this, this daily shopping, is it, can you, do you know if is like for a specific project or is this like something that he's storing on his, on his side like on his Jeff Appell 26:49 Own? Yeah, no, he's, he's got a shop at his house that he stocks, you know, oh all of his material at and he's got a, you know, big old truck that all of his, you know, he's got stuff in there and then if he runs something out of, Y J Y J he runs out something on his truck, he goes home, takes it off his shelf, puts it back in his truck and he needs to replace it at the shop. So he's like, okay, I'll just add that to my cart, add that to the cart, add this to the cart. Yago Zardo 27:15 Hmm. I see. And Jeff Appell 27:16 I've already built, like for the guy that we're talking about, I've already built his entire shop out on the list. So all he has to do is just scroll through it and find the product that he's looking for and add the quantity. So I've, I've taken the, he, you know, the headache of him trying to find it all away so he just has to scroll through. But he was just wondering if there was a way to get extra carts to have multiple orders going. Yago Zardo 27:47 Do you think that he'll be able to like he'll be open for a call as well or maybe like a Jeff Appell 27:53 That customer? Yago Zardo 27:54 Yeah, Jeff Appell 27:55 Yeah, or I could bring him in here and we could do it. Yago Zardo 27:58 Okay. If we're late later references. Cuz I feel like this is, this looks like a, another feature that we might be working on. It's just like I, I just want to dig in a little bit more so I can understand a little more about the his needs and maybe it can be a good source of consultation as well. Jeff Appell 28:15 Okay. Yago Zardo 28:16 Y J Y J Y J Y J Y Well any more questions that you have? I just wanna be respect for your time cuz we are hitting the 30 minutes mark and I and I like, oh no I schedule like 40 minutes so we can just, Jeff Appell 28:30 And then I, I don't know how, you know, there's a, a good chunk of us that get the email that there's been an order placed e-com, you know, so we all know okay, so-and-so placed e-com order, how do we add people to that list Yago Zardo 28:48 The list of emails? Jeff Appell 28:50 Yeah, so if a guy does a a does an e-com order, you know, there's eight of us in this building that get a, an email that says XYZ customer placed an e- com order. But we probably need to get a couple guys added to that list so they can, you know, if certain people are out, they know to go look, go check the printer and go get the thing. Is there a way to get guys added to that? How do we get guys added to that list? Yago Zardo 29:14 Okay, I'm gonna bring all these questions that you bringing to me, I'll make sure to bring to the responsible like not the responsible I'm saying. Jeff Appell 29:22 Yeah, no, I understand. Yago Zardo 29:23 Yeah. Jeff Appell 29:25 And then one of my, one of my sales guys had a question about notifications. Like we're talking about, cause like the owner of the business has six or eight guys underneath them that can order, but he doesn't want them just to order without him being notified. Yago Zardo 29:49 J Y J Y J Y J Y Oh, Jeff Appell 29:49 Okay. To to okay the order Yago Zardo 29:53 To approve Jeff Appell 29:55 Some, you know, so that email like, okay, so-and-so placed an order, but it's then I think that might be that whole order review first email you get, then you have to click yes, it's okay or no it's not okay. But he's saying he is not getting those notifications like he was. Yago Zardo 30:14 I see. Jeff Appell 30:15 So I don't know if that's what, what that is actually. I don't know how how he was getting them and now he's not or sporadically getting them or what, but and then he also brought up the same salesman. So we'll have, we're talking about one specific customer with him. This customer's got a main account then he is got like six or seven job accounts. So if, if a guy's building a list and then he is like, oh shoot, I forgot I need to change. I put it on the wrong account. You go to switch the account, then the list goes away and he is gotta start all over. Is there a way to be able to switch inside the same customer job accounts? That would be something to look at as if a guy's got six or eight job accounts or I got guys that got 20 job accounts. If they're gonna build a list and they, whoops, I tagged this as the wrong thing, just go back up to the dropdown and pick the right account and it doesn't shit can your whole list that you just spent 20 minutes building. Yago Zardo 31:23 I see. Jeff Appell 31:25 J Y J Y J Y J So that's another thing that, that this certain customer's been dealing with. I think overall it's been great. I mean it's, it's working. Guys are happy. I mean the point thing is huge right now, which was a lot of the driving force behind e-comm kind of taking off is, you know, getting more points if you do things e-comm I'm sure that's gonna go away eventually, but you know, you kind of create the demand for it and then guys are just used to using it and go keep going. So I, I don't have any negative things really to say about it. Cause like I said, Candace worked with us really good and trained us up and helped us and came down and did a bunch of Lists with customers and just did a good job of supporting us and you know, we had questions, she was always quick to answer or shoot us a quick video of how to fix it or get it fixed. And so I think it's, I think it's pretty good really. I mean I don't have Yago Zardo 32:34 Good, Jeff Appell 32:35 Just a little, little tweaking like everything little tweaks here and there is all you, you really need. Yago Zardo 32:41 Great. That's great feedback. Well I think, I think I don't have any more questions Jeff Appell 32:48 Okay. Yago Zardo 32:48 On my side, but I just want, again, thank you Jeff for this time. I just, we, we, you have no idea how this will be helpful for us. We're gonna analyze it down, analyze this, this, this, all everything you said and we can bring some insights from this chat that we have today. Jeff Appell 33:06 Oh, you guys already have, I mean when Candace was out last, last year going around, I took her to some customers and she just wanted some feedback about the site and what they like and what they don't like. And Y J Y J Y J