Product Development Focus Based on 2 weeks CS observation WHAT IS VIMOS BY FAR? (AS PROMISED) Aggressive Marketing Efficient inquiry management Encourage Sales team to respond Increase Customer Satisfaction Tagging ( Weak ) ? Broadcast Msg ? Template MSG Product Feed Team Management ( Weak ) Channels Integration open record ? Easy template ( Weak ) ? Instinct Respond ( Chatbot ) Live Video ( Weak ) Promotion Msg Looks better ( Template MSG ) Traceable chat history for the team WHO IS VIMOS' TARGETED CUSTOMER? (WHAT THEY WANT?) Small E - commerce owner ( Individual ) SMEs （ Small Team ) Aggressive Organisation Lazy Organisation Low Effort: to learn and to use Personal branding: Traceable record Time saving: Auto - reply Easy marketing Simply Need for CRM ( Send & Received ) Need to boost their sale Smooth Team - Chat managment Free from basic CS Quick way to manage broadcast result Eager for re - marketing Direct connection with numerous Clients: Boardcast Looking for High quality enagement Automated Sale process Once & for all effort Setup Free from basic CS One - stop CS support COMMON NEEDS Free from CS / Common inquiries Automated Sale process Make hard ( manual ) work simply and stupid COMMON CHARACTER Resource lacking Struggle with numerous contact Bad at data managment 02 03 04 01 Quick and Easy Check - out CLOSING Cost - effective Analysis / Sales Consultation ACQUIRE PRODUCT INFO Filtering Strong Demand DIRECT INQUIRY Attracted by Ad / Marketing Event ENTER BUSINESS PAGE GENERAL SALES FUNNEL FOR VIMOS CLIENT ' S CUSTOMERS Hierarchal Customer Service ( Back up by CRM Database ) SECOND PURCHASE URGE OF PURCHASE PACKAGE NEGOTIATION VAGUE DEMAND INTEREST LOGALTY Can be automated Can be automated Can be automated Can be optimised LOGALTY Auto - tagging ( For Add - on CS ) Broadcast reminder Marketing consultant Service Delivery Tracking Pervious Order / sales Record URGE OF PURCHASE In - App Check out ( Video ) consultant Check out Reminder Suggested Template PACKAGE NEGOTIATION Chatbot Product Feed Auto - tagging ( followup - alert ) VAGUE DEMAND Chatbot Channel Analysis HOW CAN VIMOS HELP? 03 04 CLOSING ACQUIRE PRODUCT INFO DIRECT INQUIRY ENTER BUSINESS PAGE SECOND PURCHASE VIMOS SERVICE LOGALTY Auto - tagging ( For Add - on CS ) Broadcast reminder Marketing consultant Service Delivery Tracking URGE OF PURCHASE In - App Check out ( Video ) consultant Suggested Template PACKAGE NEGOTIATION Chatbot Product Feed Auto - tagging ( followup - alert ) VAGUE DEMAND Chatbot Channel Analysis CRM SYSTEM Preliminary contact -> Marketing Team Demand Screening -> Chatbot Proposal / quotation -> Sales / Admin Team Contract negotiation / Closing -> Sales Team After - sales -> CS Team Second - sales Alert -> Sales Team Team participation record Performance Dashboard Customer Resource Allocation Mechanism Sales Talk Template Customised Sale Procedure ( Add - on ) Sale Circle Label Customer Status Log Sales Template (Supported by Sale Circle Label) Team Management One - Click Client Transfer One - Click Chat - Record Sharing ( For training ) HOW CAN VIMOS HELP IN CRM ASPECT OMICHAT Channel Tracing Follow - Closing number Sum - up AutoTagging ( Feature: Based on Web ) WATI Solved case Sum - up ( by Chatbot / Agents / Expired with Agents ) SLEEKFLOW Basically Like Vimos Self - tagging and searching Hubspot Analytics ( Web ) DUMPCHAT Previous Purchase Record Other competitor in CRM IMBEE Respond Time ZAPCHAT Automatically notify customers of status updates such as payment, delivery, etc. FRESHDESK Team member report Learn how team members fare with response and resolution rates, CSAT ratings, and chat volume. Performance reports Track productivity metrics, conversation trends, and more. Download the report for later access. ISLASH Basically Like Vimos Self - tagging and searching Ref. :OmiChat Ref. :ImBee Ref. :Wati Ref. :DumbChat