20 23 S E T T L E M E N T G U I D E Sandbar Settlement Guide Sandbar Settlement Guide 2 3 ARTIST’S IMPRESSION C O N T E N T S Pre-settlement Inspection Organising Your Valuation 90-Day Defects Period Frequently Asked Questions Steps for a Smooth Settlement MPG Real Estate Sandbar Settlement Guide Sandbar Settlement Guide 4 5 Pre-settlement Inspection An important part of ensuring a seamless transition into your new home is your pre-settlement inspection. Pre-settlement inspections at Sandbar Burleigh are expected to occur in late October and early November, and are your opportunity to give your property the final tick of approval. To guide you through the process, we have compiled the following list of inspection FAQs: Why do I have a pre-settlement inspection? You have waited patiently for your new apartment and now it’s time to come and have a look! The pre-settlement inspection is your opportunity to make sure everything is in order including colour schemes, added inclusions and your opportunity to conduct a defect inspection. How long will I have to inspect my apartment? A total of 30 minutes will be allocated for each inspection to ensure all of the new owners at Sandbar have the opportunity to visit their apartments prior to settlement. What happens during the inspection? You will be accompanied by your sales agent and a representative from Morris Property Group, who will be able to answer any questions about your new property. A list of any rectification items will be compiled and agreed on by you and the MPG team, with the goal of completing any tidy-ups before settlement. Any items that are not complete by settlement will be shared with you to coordinate post settlement. How many people can I bring? As Sandbar is still an active construction site, for safety reasons a maximum of two people may attend this inspection. No children will be permitted on site. Do I need to wear safety gear? We will notify you if this is a requirement prior to your visit. If it is required, it will be supplied by Morris Property Group. We ask that you please wear flat, enclosed footwear and no loose-fitting clothing. Can I inspect my parking space? Yes, you can inspect this area. Can I take measurements for my furniture? The priority for this appointment is the inspection of your new apartment. We advise purchasers to wait until settlement to do this, so the 30-minute pre-settlement inspection can be used to focus on the property inspection. Where do we meet, and when? Your time and date has been provided to you under separate advice. We ask you please meet outside the building in the Jebbribillum Bora Park, access via Sixth Avenue. You will then be escorted on-site to your apartment to undertake your inspection. Morris Property Group is delighted to announce that your new apartment is nearing completion, and we will soon be inviting you to come and see it for the first time. Sandbar Settlement Guide Sandbar Settlement Guide 6 7 What is ‘settlement’? Settlement is the stage at which ownership of the apartment you have purchased is transferred from us to you, with the final payment for your new property. When will Sandbar settlements begin? Our program outlines we are on track to call Settlement in November. We will notify your solicitor once we have called settlement. How long do I have to complete my purchase? You will have 14 days from the date settlement is called. What should I do now? If you haven’t already done so, be sure to contact your bank, financial institution or broker to let them know of Sandbar’s imminent completion. This will give them sufficient time to arrange any necessary valuation inspection and prepare your mortgage documentation. Simply pass on the contact details of your sales agent to your lender so they can arrange any visits and follow-ups. Get in touch with your solicitor or conveyancer A solicitor or conveyancer will act on your behalf to organise the transfer of ownership to you. It is possible to conduct the conveyancing yourself, but we recommend you seek the assistance of a professional, who will ensure a seamless process. Once you have appointed your representative, we will get in touch with them to let them know Sandbar’s settlement date. Is there a settlement pack? Yes. We will present you with a settlement box containing a Welcome Letter plus your keys, and access passes. Congratulations again on your apartment purchase at Sandbar Burleigh. The settlement process can seem confusing if you’ve not been through it before, so we’ve compiled a step-by-step guide to ensure you are all set to pick up your keys on time. We are on track to finish construction and undertake pre-settlement inspections in September through to October. Settlements – the point at which you will get the keys to your brand new home – are expected to occur in November 2023. As the finishing touches are being applied to your new apartment, there are a number of things you need to do now to ensure there are no delays in taking ownership of your new home. One of the key things to consider is your valuation inspection. What is a valuation inspection? Your mortgage lender may need to do a valuation to determine the value of the property it is lending you money for. Valuations will help your financial institution determine how much they are willing to lend, so they can start getting your finance arranged. What do I need to do? Now is the time to get in touch with your bank, financial institution or broker to let them know of Sandbar’s upcoming completion. This will give them sufficient notice to arrange the necessary valuation inspection and prepare your mortgage documentation. Valuation inspections will be permitted during the last week of May. Please place your lender in touch with Travis Gielen on 0431 270 412 for a valuation. Valuation inspections will be conducted by your lender only, so they can complete mortgage formalities. You will not be required to attend the valuation inspection. Organising Your Valuation We have exciting news – your apartment is close to completion! Steps for a Smooth Settlement Sandbar Settlement Guide Sandbar Settlement Guide 8 9 MPG Real Estate is a fully integrated agency that can offer long term rentals and re-sales for any MPG apartment. We are a one-stop shop that allows your property to be completely managed by the experts who developed and built your brand new apartment. MPG Real Estate nationally manages nearly 180 short and long term properties with our most recently completed developments Koko, Opus and Essentia managing the majority of the available rental investments. If you are interested in learning more about how we can help you get the best results for your Sandbar investment, please contact Ashlee Aupa’au on 07 5648 0613. Our Property Management team have extensive experience in both long and short term leasing and will have exclusive access to your apartment before settlement to arrange photos, advertising and inspection, with the aim of having a tenant ready to move in at Settlement. Plan ahead to lease your property. 90-Day Defects Period MPG Real Estate Morris Property Group is committed to making sure you are delighted with every aspect of your new apartment, and that includes rectifying any maintenance items that may arise within 90 days of settlement. When does the 90-day Defects Period begin? From the date you settle on your apartment. How do I log any defects for attention? Issue all items to dlpqld@morrispropertygroup.com.au. A team member will ensure these are uploaded to the defect management system for closure with the Builder or will be able to answer any questions you may have. How many times can I log issues within the 90 days? You can email items to dlpqld@morrispropertygroup.com.au at any time within the 90 day period. At the conclusion of the 90 day period the Builder will review and assess your list of defects. Any defect rectification will occur after the conclusion of the 90 day defects period unless it is an urgent defect that affects security or poses a threat to persons or property within the apartment. What can’t be included on my 90-day Defects Period list? For the full list of exclusions please refer to your Contract for Sale. Are emergency electrical, gas or plumbing issues included in the 90-day Defects Period? Yes, however if an urgent defect arises in your apartment that affects its security or poses a threat to persons or property within your apartment, please contact the emergency phone number provided in your Welcome Letter. What about appliances? In the first instance, we recommend that you refer to your appliance manuals and warranties to seek information if you have an issue (a link to your manuals and warranties will be provided in your Welcome Letter). Should you need further assistance, you will be provided with contact details for a representative of our appliance partner, Harvey Norman Commercial, who will organise for a technician to inspect and rectify any problems that are covered under the appliance warranty. Sandbar Settlement Guide Sandbar Settlement Guide 10 11 Frequently Asked Questions Settling in to any new environment takes a little getting used to. To get you up to speed on all aspects of your new apartment (and the rest of the building) we’ve compiled the following tips. Where do I find my appliance manuals and warranties? In your Welcome Letter you will be provided with a link to an online handover pack. This pack includes information about fixtures, fittings, appliances and apartment features. How do the bathroom fans work? Extraction fans run off one motor but they extract air from each room separately. You must ensure all switches are off for the motor to turn off. How do the smoke detectors work? The smoke detectors are hard wired, however they do still require back-up batteries that should be changed as required. Occupants are responsible for testing their alarms. For more information, please refer to your apartment manual. What type of air-conditioning system do I have and where is the condenser? All apartments feature individual ducted systems. Individual condensers are located in the dedicated plant room on each level or on the roof. Please contact the Building Manager if you need access to your AC condenser after settlement. Where are the washing machine taps? Under the laundry tub. What colour is the paint on my walls? Dulux Lexicon Half 60% (White). How do I get my electricity connected? Although the electricity will be connected when you move in, you will need to create an account immediately after settlement to avoid disconnection. The simplest way to do this is to visit www.originenergy.com.au or call 132 461. You will need to quote your Electricity Meter Number which can be found in your owners manual. You can choose another energy provider if you prefer. How is the electricity metered? Each apartment has its own electricity meter. How is the water metered? Water usage is charged to you as Water Rates by Gold Coast City Council. Is there gas and how is it metered? There are no gas appliances inside your apartment, however hot water is supplied by a central gas hot water plant. Hot water is metered and gas usage associated with supply to your apartment will be billed by Origin energy directly. What internet services are available? Each apartment is connected to High Speed Fibre, through Opticomm, which allows connection to high-speed broadband and voice services. Information on how to set up your internet is provided in the Opticomm Welcome Letter in your apartment manual on the Owners’ Portal. Who is Sandbar’s Building Manager? The building is managed by Morris Property Group. The best contact to arrange moving in and to answer any queries in relation to the building is: Ashlee Aupa’au 07 5648 0613 manager@sandbarburleighbeach.com.au What does the Building Manager do? They help to maintain all the common areas, such as corridors, the main entrance lobby, amenities, and car parking areas. They are also responsible for the financial aspects of the day- to-day running of the building. Where do vehicles enter the car park? The entry to Sandbar is via the driveway off Gold Coast Highway. Is there storage and where is it located? There was a limited amount of storage cages that were allocated on title to various apartments within the building. If you did not have a storage allocation in your contract, there is not a storage space allocated to your lot. There is no further space available within the building for additional storage. Do I need to arrange my own insurance? We recommend that you seek separate advice on contents insurance and other insurance matters. The Body Corporate fund covers building insurance. Sandbar Settlement Guide Sandbar Settlement Guide 12 13 Refuse chute The property has a refuse chute, which is to be used for general waste only and not recyclable items. The recycling bins will be located on Ground floor, in a communal waste room. The following are examples of items that must not be placed in the refuse chute: removalist boxes, pizza boxes, doonas and pillows, furniture, large amounts of plastic wrap or foam packaging (please refer to your apartment manual for more information). Condensation New houses and apartments can experience condensation on windows, which is caused because the apartments are airtight. It is a requirement of the Building Code of Australia (BCA) and Energy Efficiency Ratings (EER) to reduce heat loss and increase the energy efficiency of our homes. Sandbar is fully compliant with BCA and EER ratings. To manage condensation in your apartment, we recommend that you: • Install window coverings • Open windows regularly to encourage natural ventilation • Close the bathroom door and turn on the exhaust fan when showering • Operate the air-conditioning unit on ‘fan mode’ periodically For more details on condensation, see your Sandbar apartment manual. How do I shut off the water in an emergency? The shut-off valves for the main water supply to the unit are located in the ceiling in the lift foyer hallways on each level of the building, accessible via access panels. For major water issues contact the builder within the 90-Day Defects Period (the contact number will be in your Welcome Letter) prior to turning it back on. How can I arrange my move? With the number of new owners at Sandbar, the moving-in process needs to be carefully managed to ensure the experience is as seamless as possible for everyone. Your Building Manager will help you arrange the logistics around your move, including available dates and times plus, booking lift access. The best contact to arrange moving in and to answer any queries in relation to the building is: Ashlee Aupa’au 07 5648 0613 manager@sandbarburleighbeach.com.au Important information on roles from here: Sales Agent - Your sales agent will work with you to arrange and assist during your pre-settlement inspection. Once settlement has been called your sales agent will be contactable to assist through that process but please note that at that point the settlement process is a legal matter and questions regarding settlement including day and/or proposed changes, need to be deferred to your solicitor - Once settlement has occurred, key collection will be conducted through MPG at the building from reception. Please ensure you make prior contact with the building manager to arrange a suitable time to collect your keys. Development Team - Once you have settled and you have your keys, the transaction with your sales agent has concluded. The FAQ section as well as the Welcome Letter provided in the handover will answer most of your questions once moved in. Any issues regarding defects or queries on defects need to be directed to the development team via dlpqld@morrispropertygroup.com.au Strata Manager (Body Corporate) - SSKB Any queries regarding the body corporate should be directed to SSKB via the contact details below: SSKB Strata Management sskb@sskb.com.au (07) 5504 2000 morrispropertygroup.com.au If you have any further questions contact: Travis Gielen 0431 270 412 salesqld@morrispropertygroup.com.au