AMPM - Service Call F.T.S Randy Christman 585 - 565 - 3531 AmPm Rev 0 3 - 1 2 - 14 - 01 Call Information: Date: Work Order: 02926526 ETA: Techs Name: Mall Name: Address: City / State / Zip: P of C / Phone: MOXIES 900 S Miami Ave #161, Miami, FL 33130 (786) 521 - 4262 Additional Notes: PLEASE CALL 800 - 663 - 4571 FOR SUPPORT AM PM Support Team 800 - 663 - 4571 Important Phone #s Randy FTS 585 - 565 - 3531 Please call 800 - 663 - 4571 for support A M P M Support Team 800 - 663 - 4571 Scope of Work Please confirm with AMPM PM if you are to return old part Do what is needed to restore site, Troubleshoot Printer see MO D for details PLEASE CALL 800 - 663 - 4571 SUPPORT once onsite and with an any questions or issues Tools Needed Basic Tech Tool Kit Step 1 Upon arrival Call into F TS 585 - 565 - 3531 CHECK IN. Step 2 Meet the Store Manager Introduce yourself to the store manager Discuss the work to be performed have your paperwork with you Step 3 Before You Start Work See Additional Notes section - It may be necessary to call 800 - 663 - 4571 Support before you start any work – Perform Scope of Work – Follow all instructions Step 4 Be Professional a) Be respectful to the customer and their customers b) P erform your duties carefully especially in the retail section of the store c ) Do a professional job please clean up when you’re finished Step 5 Finishing Up the Call a) a) Call the A MPM Support Team to test the system b efore you leave b) Ask about shipping the failed hardware back and shipping requirements DONOT REMOVE USED PARTS FROM SITE UNLESS ASKED TO BY APAM PM, BOX THEM UP AN GIVE THEM TO THE STORE MAMANGER Step 6 Complete your Paperwork a) Complete your paperwork below and have it signed by the store manager b) Write the Return Tracking Number below i f hardware is being return c) Ask for a Tracking Number R eceipt when shipping hardware back Step 7 Upon Departing Call into FTS @ 585 - 565 - 3531 and provide Tech name, phone #, work order #, City State, check out time closing notes. PLEASE COMPLETE REQUESTED INFO BELOW AMPM - Service Call F.T.S Randy Christman 585 - 565 - 3531 AmPm Rev 0 3 - 1 2 - 14 - 01 Data Collection – tech must complete ALL fields Below... Return Tracking Information FedX / UPS Tracking # ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Date Shipped __________ Please ask for a Receipt Old Equipment Model: New Equipment Model: S/N: S/N: Start Arrival Onsite Departure from Site End Time Mileage Comments: _____ Problem Resolved _____ Problem has NOT been resolved _____ See comments section Signed by Tech: Signed by Customer: Date: Date: