www.locobuzz.com Elevate Your CX Game Unified CX Platform Customers are Interacting with you across multiple touchpoints like Social Media, Messaging channels, emails, review sites, blogs, etc. It’s imperative to have a Unified platform for business to enable customer understanding & delight, and dismantle silos for Marketing, Services and Data teams www.locobuzz.com 2 Locobuzz elevates Business stakeholders into CX thought leaders. We help organizations to build long - term customer loyalty, trust and advocacy WHY LOCOBUZZ? Unified CX Platform Trusted by the best in the business SERVING BRANDS ACROSS 4 CONTINENTS KEY CLIENT RELATIONSHIPS www.locobuzz.com 3 KEY PARTNERSHIPS Unified CX Platform Customer delight All - in - one platform to make it happen Unified CX Platform An effective social media management strategy and operations can help organizations Build brand awareness and reputation Drive traffic and sales Workflows & automation BI tools & Insights www.locobuzz.com 4 Scale positive digital experiences Understand customer and market for better execution Awareness Acquisition Retention Campaign Measurement Strategy & benchmarking Presence Management Promote Sales Address support issues Nurture customer Loyalty Grow Following Boost engagement Win Sales Brand evangelism Objective Goals Execution Presence Management & Strategy Digital Care & Customer Delight Market & competitive Intelligence Brand & Campaign Monitoring Unified CX Platform www.locobuzz.com 5 Locobuzz helps you win across all customer touch points... SOCIAL MESSAGING REVIEWS PUBLIC WEB HYPERLOCAL NEWS BLOGS COMPLAINTS DISUCSSION FORUMS QUORA In - App Integration API Integration LIVE CHAT, EMAIL & VOICE APPS * * Only listening, no ability to respond from the platform Unified CX Platform Locobuzz Command center Early Warning Mechanism Real time alerts for various business needs Potential Viral content warning Deviation Alerts – when conversations patterns show significant variation from type, people and quantum 6 Locobuzz Command Centre for: Crisis prediction , monitoring and reporting Proactive identification of Trolls, Paid troublemakers Network analysis for understanding trend propagation Quick Consumer insights Image Detection • Vital asset to bring customer centricity from policy to practice. • Accelerate the flow of information across teams and key stakeholders. Unified CX Platform Locobuzz GCPL BlackBox www.locobuzz.com 7 Unified CX Platform Presence management & strategy Build a successful social & digital strategy by publishing content at scale , engaging with your audiences , and measuring valuable performance metrics Maximize your Brand’s visibility 8 www.locobuzz.com Elevate brand recall across platforms Create, publish, and measure every social post around your marketing campaign. Convert followers into customers while managing the journey at scale of social Grow your customer base and improve customer loyalty with smart engagement Create a strong brand presence and expand your reach with engaging content Schedule content in advance for the best times, while filling any gaps in your social media calendar. Unified CX Platform Brand & Campaign Monitoring Overcome potential threat to Brand reputation with early warning systems Improve understanding of customer conversations and uncover valuable insights. 9 Jan 5 th , 2023, 12:00 AM Wrong burger delivered again! Sarah J The @bigBurgerBandra has such slow service. Had to wait for an hour for my order. Not done! 15k Followers BigBurgerBandra 65k Followers Sorry for the bad experience @Sarah , please DM us the details we will get back to you ASAP 10 mins ago 15 mins ago Sponsored Ad HI, whats the price please? Identify and engage with influencers to drive brand awareness and engagement. Clear Out The Noise In Your Ad Comments. Engage with real social media users Uncover value of your coverage and find effective ways to grow your brand’s popularity. Gain real - time insights into customer sentiment to inform marketing decisions and optimize campaigns. Unified CX Platform Market & competitive Intelligence Uncover competitive marketing strategies and latest industry trends & consumer Insights CLICKS Identify unmet consumer needs Evaluate your brand and benchmark against competitors. Understand consumers' interests, Industry trends Execute winning marketing strategy 6764 Likes 54 Comments AVG Engagement Rate 74.5 % 8.5 % PizzaHouse AVG Reach 54.5% 3.5% Farmhouse pizza is back on the menu. Hurry up, order now! 10 www.locobuzz.com AI Generated insights Insights shareable across FORMATS PPT Increased efficiency in data analysis Automated analysis and insights help Brands save time and resources More accurate and in - depth insights GPT - 3 - powered analysis provides a more accurate understanding of social media data Ability to identify patterns and trends in social media Helps Brands make informed decisions Aids in quick decision making Actionable insights aid Brand leaders in taking confident decisions HTML PDF Excel Unified CX Platform www.locobuzz.com Digital Care & Customer Delight Unified CX in customer care to effectively manage Alerts AI powered automation. Auto assignment & routing Identify actionable mentions Response templates SMART • Influencer identification • TAT breach alerts • Maker/checker • Language filter Measure NPS & CSAT Social engagement Collect feedback EFFICIENT PROACTIVE 11 Supercharge care teams with Advanced Capabilities Customer delight Crisis Control Brand Advocacy Unified CX Platform Thank You To Elevate your CX, write to our experts at hello@locobuzz.com 12