1 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Code of Conduct Version 1.0 Effective: August 1 st , 2025 Revised: 7/29/2025 © 2025 Hainan VA 2 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Table of contents Table of contents ................................ ................................ ................................ ......... 2 Change Log ................................ ................................ ................................ .................. 3 Purpose ................................ ................................ ................................ ....................... 4 What is Code of Conduct ................................ ................................ ............................. 4 Our Commitment ................................ ................................ ................................ ........ 5 Our Code of Conduct ................................ ................................ ................................ ... 6 Pilot Suspensions ................................ ................................ ................................ ...... 10 Legal Notice ................................ ................................ ................................ .............. 11 3 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Change Log NAME DATE CHANGE VERSION “Hainan,” “Hainan Airlines,” and the Hainan Airlines logo are registered trademarks of HNA Aviation Group. All trademark and images belong to their respective owners and all content is for entertainment only. All flight and aeronautical information are for simulation use only. This is an SOP for the members of Hainan Virtual Airlines. 4 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Purpose The purpose of this Code of Conduct is to establish clear expectations for behavior and professionalism within Hainan Virtual Airlines. It ensures a respectful, safe, and realistic environment for all members, promotes integrity and fairness, and protects the values that define our community. What is Code of Conduct A Code of Conduct is a set of guidelines that defines the standards of behavior expected from all members of a community or organization. At Hainan Virtual Airlines , the Code of Conduct outlines how pilots, staff, and community members should interact with one another, use our platforms, and represent our organization. 5 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Our Commitment At Hainan Virtual Airlines, we are committed to building a positive, inclusive, and professional community for all virtual pilots and staff. This commitment is reflected in the culture we promote every day. We Do Not Tolerate: Harassment, discrimination, or hate speech of any kind Cheating, dishonest behavior, or abuse of systems Disrespect toward fellow members or staff Disruptive conduct that harms the experience of others We Protect: A safe, welcoming environment for pilots of all backgrounds The integrity of our operations, systems, and training programs The privacy and dignity of every member Fair and respectful communication across all platforms We Celebrate: A shared passion for aviation and flight simulation Teamwork, mentorship, and mutual support Dedication to learning, improvement, and realism Milestones, achievements, and personal growth 6 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Our Code of Conduct Hainan Virtual Airlines is dedicated to fostering a respectful, professional, and enjoyable environment for all members. As a nonprofit flight simulation community built by and for aviation enthusiasts, we uphold high standards of conduct across all our pl atforms and activities. By participating in Hainan Virtual Airlines, members agree to uphold the values of respect, professionalism, inclusivity, and integrity. Violations of this Code may result in disciplinary action, including suspension, terminatio n , and further action if deemed necessary. 1. General Principles 1.1 Respect and Inclusivity All members must treat one another with dignity, regardless of experience, background, or personal beliefs. Harassment, discrimination, or bullying of any kind is strictly prohibited. 1.2 Professionalism Members should conduct themselves in a manner that positively reflects Hainan Virtual Airlines , particularly when flying on public networks (e.g., VATSIM/IVAO) or engaging with outside communities. 1.3 Community Engagement Contribute to a welcoming and helpful environment. Promote enjoyment of the flight simulation hobby and the spirit of teamwork. 2. Behavior and Communication 2.1 Respectful Communication All communication — whether on Discord, email, forums, or voice channels — must remain polite and constructive. Avoid inflammatory, offensive, or aggressive language. 2.2 Prohibited Content Do not post or share: • Political, religious, or divisive content 7 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. • Graphic, violent, or explicit material • Spam, self - promotion, or unrelated advertising 2.3 Constructive Feedback Feedback and criticism must be delivered respectfully and with the intent to improve — not blame. 3. Use of Hainan Virtual Airlines Resources 3.1 Aviation - Related Use Use Hainan Virtual Airlines platforms primarily for flight simulation and aviation - related topics. Off - topic content should be kept minimal or placed in designated channels. 3.2 Copyright & Intellectual Property Do not share, modify, or redistribute any official Hainan Virtual Airlines materials without permission. This includes training documents, liveries, and branding assets. 3.3 Media Usage Content (e.g., screenshots, videos) shared in Hainan Virtual Airlines platforms may be used by the staff team for promotional or branding purposes, unless otherwise requested. 4. Privacy and Security 4.1 Member Privacy Respect the privacy of others. Do not share personal information, private messages, or member data without explicit consent. 4.2 Platform Integrity Avoid any actions that may compromise the functionality or security of Hainan Virtual Airlines systems, Discord, websites, or data. 5. Harassment and Discrimination 5.1 Zero Tolerance Policy Hainan Virtual Airlines does not tolerate any form of harassment, abuse, or discrimination based on race, gender, nationality, religion, age, orientation, or disability. 8 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. 5.2 Reporting Issues All members are encouraged to report incidents directly to Hainan Virtual Airlines leadership. Reports will be handled respectfully and confidentially. 6. Legal and Ethical Conduct 6.1 Compliance with Law Members must follow the laws of their respective countries and adhere to network regulations (e.g., VATSIM/IVAO). 6.2 No Illegal Activity Use of Hainan Virtual Airlines platforms or identity for illegal or malicious activity is strictly prohibited. 6.3 Fair Use of Resources Hainan Virtual Airlines resources must not be exploited for personal profit or unrelated ventures. 7. Mentorship and Learning 7.1 Supportive Culture Experienced members are encouraged to guide and assist newer members. Hainan Virtual Airlines thrives when knowledge is shared freely and respectfully. 7.2 Commitment to Growth All members are expected to continuously improve their skills, follow operational procedures, and contribute positively to the learning environment. 8. Conflict Resolution 8.1 Reporting Concerns Members should report conflicts, rule violations, or concerns directly to Hainan Virtual Airlines staff through designated channels. 8.2 Investigation Process All reports will be investigated promptly, fairly, and discreetly. Both sides will be heard before actions are taken. 8.3 Right to Appeal Members may appeal disciplinary actions by submitting a formal request to Hainan Virtual Airlines leadership for review. 9 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. 9. Disciplinary Action 9.1 Investigations Suspected violations will be reviewed by the Director of Human Resources and Supervisors. 9.2 Possible Consequences • Verbal or written warnings • Temporary suspension • Permanent removal from Hainan Virtual Airlines • Legal escalation (if required) 9.3 Immediate Termination In serious cases, leadership reserves the right to bypass suspension and proceed directly with termination. 10. Continuous Improvement 10.1 Living Document This Code of Conduct may be updated periodically to reflect the evolving needs of Hainan Virtual Airlines and its members. 10.2 Member Responsibility All members are responsible for understanding and following this Code. Upholding these standards is essential to our continued success as a professional and inclusive virtual airline. By participating in Hainan Virtual Airlines, you agree to this Code of Conduct and commit to upholding our values in every flight and interaction. 10 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Pilot Suspensions 1. The Director of Human Resources and designated Supervisors are responsible for evaluating and issuing pilot suspensions when necessary. Suspensions will be enacted if a pilot is found to be in violation of any regulations, procedures, or policies outlined in this Standard Operating Procedure (SOP) or the Hainan Virtual Airlines Code of Conduct. 2. Suspension Rules: a. First Offence: Maximum 90 - day suspension b. Second Offence: Maximum 180 - day suspensions c. Third Offence: Discretion of Executive Team d. Fourth Offence: Removal from Hainan Virtual Airlines 3. Depending on the severity of the violation, the Director of Human Resources and Supervisors may bypass suspension and proceed directly with pilot termination. 4. Requests for appeals to a suspension may be addressed and sent to the Director of Human Resources or the Chief Operation Officer. 5. During any suspension, the member can face a temporary ban from the Discord, KOOK, or any web service associated with Hainan Virtual Airlines. 11 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Legal Notice Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Privacy Policy 1. Data Collection and Purpose Hainan Virtual Airlines is an independent virtual airline that uses the VATSIM network for online flight simulation. We collect personal data such as VATSIM ID, callsign, flight logs, and contact information only when necessary. This data is used strictly for operational purposes, including pilot activity monitoring, event coordination, performance analysis, and enhancing user experience. We do not collect excessive or irrelevant data beyond these purposes. 2. Data Use and Limitations All personal data collected is used in accordance with applicable laws and user consent. We ensure data is only processed for specified purposes and never used for unauthorized activities. Hainan Virtual Airlines does not share or sell personal data to thi rd parties for commercial gain. Data may be disclosed only when required by law or with explicit user permission. 3. Data Security We implement robust technical and organizational safeguards to protect user data from unauthorized access, disclosure, alteration, or destruction. Measures include encrypted storage and transmission, access controls, regular security audits, and staff trai ning on data protection. 4. Data Retention 12 © 2025 Hainan VA | www.hainanva.com Hainan Virtual Airlines is a flight simulation group with no affiliation to Hainan Airlines or any real - world airline. All trademarks and images belong to their respective owners. All content is for entertainment only; members should consult official sourc es for real - world aviation guidance. Personal data is retained only as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements. Once no longer needed, data will be securely deleted or anonymized to prevent identification. 5. User Rights Users have the right to access their personal data, request corrections of inaccurate information, ask for data deletion where applicable, and withdraw consent at any time. Hainan Virtual Airlines is committed to responding promptly to such requests in com pliance with legal requirements. 6. Data Sharing and Third Parties We do not share user personal data with third parties for marketing or commercial purposes. Data may be shared with trusted service providers or partners only under strict confidentiality agreements and solely to support virtual airline operations. 7. Legal Compliance Hainan Virtual Airlines complies with the Personal Information Protection Law of the People’s Republic of China and any other relevant regulations governing data privacy and protection. We cooperate with regulatory authorities as required and ensure ongoin g compliance. 8. Contact and Inquiries For any questions, concerns, or requests related to your personal data or this privacy policy, please contact support@hainanva.com Piracy Policy Hainan Virtual Airlines has a strict zero - tolerance policy regarding the distribution of pirated software or any unauthorized intellectual property. We are committed to maintaining a lawful and respectful environment for all members. Any individual found engaging in piracy will be immediately face a Suspension , and all relevant information will be reported to the appropriate software developers or authorized distributors.