Salesforce Certified User Experience Designer (SU24) Version: Demo [ Total Questions: 10] Web: www.dumpscafe.com Email: support@dumpscafe.com Salesforce User-Experience-Designer IMPORTANT NOTICE Feedback We have developed quality product and state-of-art service to ensure our customers interest. If you have any suggestions, please feel free to contact us at feedback@dumpscafe.com Support If you have any questions about our product, please provide the following items: exam code screenshot of the question login id/email please contact us at and our technical experts will provide support within 24 hours. support@dumpscafe.com Copyright The product of each order has its own encryption code, so you should use it independently. Any unauthorized changes will inflict legal punishment. We reserve the right of final explanation for this statement. Salesforce - User-Experience-Designer Pass Exam 1 of 8 Verified Solution - 100% Result A. B. C. D. A. B. C. D. Question #:1 The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones. In which two ways should their experience be improved? Choose 2 answers Request users to create and share their list views. Share list views to Public Groups and only add relevant users. Remove irrelevant public list views. Recommend using related lists instead of list views. Answer: B C Explanation To improve the experience of the service team at Cloud Kicks, their UX Designer should do the following12: B. Share list views to Public Groups and onlyadd relevant users. This will help to organize and manage the list views based on the roles and responsibilities of the service team members, and to avoid cluttering their list view menu with unnecessary or irrelevant list views. Public Groups are collections ofusers, roles, or other groups that can be used to share listviews, reports, dashboards, and other records3. C. Remove irrelevant public list views. This will help to reduce the number of list views available, and to make it easier for the service team members to find the relevant ones. Irrelevant public list views are those that are outdated, duplicated, unused, or not applicable to the service team’s needs or goals. References: List Views - Salesforce Help, Your Complete Guide to Salesforce List Views in Lightning, Public Groups - Salesforce Help, Improve List View Performance - Salesforce Question #:2 A UX Designerhas created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this? Usability Testing Survery Focus Groups Salesforce - User-Experience-Designer Pass Exam 2 of 8 Verified Solution - 100% Result D. A. B. C. Qualitative Answer: A Explanation Usability testing is a type of testing that evaluates how easy and intuitive a product or service is to useby observing real users performing specific tasks. Usability testing can help the UX Designer to measure the effectiveness, efficiency, and satisfaction of the new form for the call center staff. Usability testing can also help to identify any usability issues or areas for improvement in the form design. Usability testing can be conducted in various ways, such as moderated or unmoderated, remote or in-person,qualitative or quantitative, or using various tools and methods12. : References Usability Testing Usability Testing Methods Question #:3 Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy? Reframing products in terms of outputs over outcomes Prioritizing engagement over number of impressions Highlighting product benefits over uncovering customer needs Answer: B Explanation The principle that would represent Cloud Kicks’ company strategy is prioritizing engagement over number of impressions. This principle is basedon the intention mindset of Relationship Design, which means engaging with clear purpose and focusing on the quality of interactions rather than the quantity1. Reframingproducts in terms of outputs over outcomes (A) is not a Relationship Design principle, as it does not consider the value or impact of the products for the customers. Highlighting product benefits over uncovering customer needs © is also not a RelationshipDesign principle, as it does not show empathy or understanding of the customers’ problems or goals. References: Embrace the Relationship Design Mindsets Unit | SalesforceTrailhead Question #:4 A UX Designer presents a creativedesign approach tosolving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Salesforce - User-Experience-Designer Pass Exam 3 of 8 Verified Solution - 100% Result A. B. C. D. A. B. C. Which approach is being followed? Salesforce Declarative Design Digital Declarative Design Human-Centered Design User Interface Design Answer: C Explanation The approach that is being followed by the UX Designer is the . This is a creative Human-Centered Design design approach that focuses on understanding the end-user’s needs, problems, and context,and then creating solutions that are desirable, feasible, and viable for them. The Human-Centered Design process typically involves four phases: empathize, define, ideate, and prototype. References : : Human-Centered Design : Empathize, Define, Ideate, Prototype Question #:5 Cloud Kicks (CK) has been tracking the detailsof its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns. How should CK store this information in Salesforce? Objects to represent facility details and fieldsto store storage facilities Objects to represent both storage facilities and facility details Objects to represent storage facilities and fields to store facility details Answer: C Explanation The best way to store the information of Cloud Kicks’ storage facilities in Salesforce is to use objects to represent storage facilities and fields to store facility details. This is because objects and fields in Salesforce are analogous to database tables and columns, respectively1. Each object contains a set of fields that store data values, and each record is an instance of an object1. Therefore, if Cloud Kicks wants to store the same information that they have in their Excel sheet, they can create a custom object called Storage Facility, and add fields for each detail that they want to track, such as location, capacity, inventory, and so on. Then, they Salesforce - User-Experience-Designer Pass Exam 4 of 8 Verified Solution - 100% Result A. B. C. D. can create records for each storage facility and populate the fields with the corresponding data. This way, they can store and manage their data in a structured and consistent way, and leverage the features and benefits of Salesforce, such as reports, dashboards, automation, and security23. Using objects to represent facility details and fields to store storage facilities is not a valid option, as it does not make sense to use objects as data values. Objects are meant to represent entities or concepts, not attributes or properties1. Using objects to represent both storage facilities and facility details is also not a good option, as it would create unnecessary complexity and redundancy in the data model. Objects can be related to each other through various types of relationships, such as lookup, master-detail, or many-to-many4. However, in this case, there is no need to create a separate object for each facilitydetail, asthey are not independent entities, but rather characteristics of the storage facilities. Creating a separate object for each detail would also require creating more fields, records, and relationships, which would increase the maintenance and storage costs, and reduce the performance and usability of the system5. References: Learn All About Objects and Fields in Salesforce - Forcetalks Mastering Salesforce CRM Administration - Packt Subscription Overview of Salesforce Objects and Fields Object Reference for the SalesforcePlatform Understand Custom & Standard Objects Unit | Salesforce Trailhead Question #:6 Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended? AppExchange Apps Dynamic Forms Process Builder In-App Prompts Answer: B Explanation Dynamic Forms is a feature that allowsusers to customize the layout of a record detail page by placing fields and sections anywhere on the page, and applying visibility rules to show or hide them based on certain criteria. Dynamic Forms can help service agents to create user-centric, intuitive, and dynamic layouts that Salesforce - User-Experience-Designer Pass Exam 5 of 8 Verified Solution - 100% Result A. B. C. D. A. display only the relevant fields and sections for the reservation process. Dynamic Forms can also improve page load times and reduce the need for multiple page layouts and record types. Dynamic Forms is currently available for custom objects and some standard objects in Lightning Experience12. : References Dynamic Forms Get Started with Dynamic Forms Question #:7 A UX Designerwants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture. Which technique should be used? User Test Cognitive Walkthrough Tree Testing Card Sorting Answer: D Explanation Card sorting is a technique that helps UX designers understand the mental model of users and how they organize information into categories. Card sorting involves givingusers a set of cards, each with a piece of information or a feature, and asking them to sort them into groups that make sense to them. The designer can then analyze the results and identify patterns, similarities, and differences among the users’ categorizations. Card sorting can help the designer suggest a suitable architecture for the new internal community, based on how the employees think about the site’s content and functionality. Card sorting can be done in person or online, using tools like OptimalSort or UserZoom1. : References [Salesforce Certified User Experience Designer Exam Guide], Section2.1: Conduct user research [UX Designer Certification Prep: User Research], Unit 3: User Research Methods [Prepare for Your UX Designer Credential], Trailmix: User Research [Card Sorting: A Definitive Guide]1 Question #:8 What are Salesforce coredesign principles when making design decisions? Emphasis, Alignment. Consistency, Beauty Salesforce - User-Experience-Designer Pass Exam 6 of 8 Verified Solution - 100% Result B. C. D. A. B. C. Clarity, Efficiency, Consistency, Beauty Emphasis, Efficiency, Repetition, Proportion Clarity, Efficiency, Balance, Proportion Answer: B Explanation The SalesforceLightning Design System (SLDS) reflects the patterns and components that underpin the Salesforce product. These patterns and components provide a unified language and consistent look and feel when designing apps and products within the Salesforce ecosystem. The Lightning Experience UI, which SLDS represents, was crafted using four core design principles. We encourage you to keep them in mind as you develop your applications. They are1: Clarity — Eliminate ambiguity. Enable people to see, understand, and act with confidence. Efficiency — Streamline and optimize workflows. Intelligently anticipate needs to help people work better, smarter, and faster. Consistency — Create familiarity and strengthen intuition by applying the same solution to the same problem. Beauty —Demonstrate respect for people’s time and attention through thoughtful and elegant craftsmanship. : Introduction to the Salesforce Lightning Design System References Question #:9 Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path featureshould be used to add onboarding value? Integrated buttons to automate approvals Actions and recommendations component A Key fields to complete before next Path stage Answer: C Explanation The Path feature that should be used to add onboarding value for thesales representatives is the Key fields component. The Key fields component allows the admin to specify up to five fields that are important or required for each stage of the Path. The sales reps can see and edit these fields directly from the Path, without scrolling through the record page. This helps to guide the reps on what information they need to Salesforce - User-Experience-Designer Pass Exam 7 of 8 Verified Solution - 100% Result A. B. C. D. gather or update at each stage, and ensures data quality and completeness. The Key fields component can also be used to enforce validation rules or requiredfields, by preventing the reps from moving to the next stage until they fill out the necessary fields. References: : Set Up a Path : Considerations and Guidelines for Creating Paths : Optimize Sales Processes with Path in Salesforce Question #:10 Cloud kicks wants toincorporates human-centered design across its organization Which two practices should beadopted Including innovative ideas to showcase technology observing user behavior putting oneself in the situation of the end-user creating requirements based on business leaders priorities Answer: B C Explanation Human-centered design is a process that starts with the people you are designing for and ends with new solutions that are tailor-made to suit their needs. It involves understanding the problem from theperspective of the end-users, empathizing with their needs and preferences, and creating solutions that are desirable, feasible, and viable. To incorporate human-centered design across an organization, two practices that should be adopted are: Observing user behavior : This involves watching how users interact with a product or service, what they do, say, think, and feel. Observing user behavior can help identify pain points, needs, goals, motivations, and emotions that drive user behavior. It can also reveal insights that users may not be able to articulate or may not be aware of themselves. Observing user behavior can be done through methods such as user interviews, contextual inquiry, usability testing, and analytics. Putting oneself in the situation of the end-user : This involves imagining or experiencing what the user goes through when using a product or service, and how they perceive and respond to it. Putting oneself in the situation of the end-user can help build empathy, understand the user’s contextand environment, and generate ideas that address the user’s needs and expectations. Putting oneself in the situation of the end-user can be done through methods such as personas, scenarios, journey maps, and empathy maps. References : : [What is Human-Centered Design?] Salesforce - User-Experience-Designer Pass Exam 8 of 8 Verified Solution - 100% Result : [Human-Centered Design: The Definitive Guide] : [UX Research: What is User Behavior?] : [Observing the User Experience: A Practitioner’s Guide to User Research] : [UX Research Methods: Observation] : [Empathy in Design Thinking] : [UX Research Methods: Empathy] About dumpscafe.com dumpscafe.com was founded in 2007. We provide latest & high quality IT / Business Certification Training Exam Questions, Study Guides, Practice Tests. We help you pass any IT / Business Certification Exams with 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. 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