Salesforce Certified Agentforce Specialist (AI-201) Version: Demo [ Total Questions: 10] Web: www.dumpscafe.com Email: support@dumpscafe.com Salesforce Agentforce-Specialist IMPORTANT NOTICE Feedback We have developed quality product and state-of-art service to ensure our customers interest. If you have any suggestions, please feel free to contact us at feedback@dumpscafe.com Support If you have any questions about our product, please provide the following items: exam code screenshot of the question login id/email please contact us at and our technical experts will provide support within 24 hours. support@dumpscafe.com Copyright The product of each order has its own encryption code, so you should use it independently. Any unauthorized changes will inflict legal punishment. We reserve the right of final explanation for this statement. Salesforce - Agentforce-Specialist Pass Exam 1 of 9 Verified Solution - 100% Result A. B. C. Category Breakdown Category Number of Questions AI Agents 10 TOTAL 10 Question #:1 - [AI Agents] An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps. 1. Create a new Field Generation prompt template. 2. Choose Case as the object type. 3. Select the custom field AI_Analysis_c as the target field. After creating the prompt template, the Agentforce Specialist saves, tests, and activates it. Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field. Which critical step did the Agentforce Specialist miss? They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template. They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead. They forgot to edit the Lightning page layout and associate the field to a prompt template Answer: C Explanation For prompt templates to display the Sparkle icon (indicating AI-generated content), the Field Generation target field must be explicitly associated with the prompt template on the . Even if the Lightning page layout prompt template is activated, failing to add the field to the page layout and link it to the template will result in the field behaving as a standard field. Salesforce documentation emphasizes that page layout configuration is mandatory to enable AI-driven field interactions. Reactivating the layout (A) is unnecessary unless the layout itself was modified after activation. Case objects are supported for Field Generation (B is incorrect). Reference: Salesforce Help Article: Configure Field Generation Prompt Templates ("Associating Fields with Page Layouts" section). Salesforce - Agentforce-Specialist Pass Exam 2 of 9 Verified Solution - 100% Result A. B. C. Einstein GPT Implementation Guide: "Enabling AI-Generated Fields in Lightning Pages." Question #:2 - [AI Agents] Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy? Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned. Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses. Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers. Answer: B Explanation UC’s issue is that their (where PDFs or documents are uploaded and file upload-based Data Library indexed into Data Cloud’s vector database) is returning outdated training content in AI responses. To improve relevancy by ensuring only current documents are retrieved, the most effective solution is to configure a (Option B). In Agentforce, a custom retriever allows UC to define specific custom retriever with a filter conditions—such as a filter on a "Last Modified Date" or similar timestamp field—to limit retrieval to documents updated within a recent period (e.g., last 6 months). This ensures the AI grounds its responses in the most current content, directly addressing the problem of outdated documents without requiring a complete overhaul of the data source. Option A : Switching to a (using Salesforce Knowledge articles) Knowledge-based Data Library could work, as Knowledge articles have versioning and expiration features to manage recency. However, this assumes UC’s training content is already in Knowledge articles (not PDFs) and requires migrating all uploaded files, which is a significant shift not justified by the question’s context. File- based libraries are still viable with proper filtering. Option B : This is the best corrective action. A custom retriever with a date filter leverages the existing file-based library, refining retrieval without changing the data source, making it practical and targeted. Option C : Relying on periodic re-uploads with the default retriever is passive and inefficient. It doesn’t guarantee recency (old files remain indexed until manually removed) and requires ongoing manual effort, failing to proactively solve the issue. Option B provides a precise, scalable solution to ensure content relevancy in UC’s AI-driven training system. : Salesforce Agentforce Documentation: "Custom Retrievers for Data Libraries" (Salesforce Help: https://help. salesforce.com/s/articleView?id=sf.agentforce_custom_retrievers.htm&type=5) Salesforce - Agentforce-Specialist Pass Exam 3 of 9 Verified Solution - 100% Result A. B. C. A. B. C. Salesforce Data Cloud Documentation: "Filter Retrieval for AI" (https://help.salesforce.com/s/articleView? id=sf.data_cloud_retrieval_filters.htm&type=5) Trailhead: "Manage Data Libraries in Agentforce" (https://trailhead.salesforce.com/content/learn/modules /agentforce-data-libraries) Question #:3 - [AI Agents] Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous? When the goal is to streamline customer support processes and improve response times When the main objective is to enhance data security and compliance measures When the focus is on optimizing marketing campaigns and strategies Answer: A Explanation Agent implementation would be most advantageous in when the goal is to Salesforce Service Cloud . Agent can assist agents by providing streamline customer support processes and improve response times real-time suggestions, automating repetitive tasks, and generating contextual responses, thus enhancing service efficiency. Option B (data security) is not the primary focus of Agent, which is more about improving operational efficiency. Option C (marketing campaigns) falls outside the scope of Service Cloud and Agent’s primary benefits, which are aimed at improving customer service and case management. For further reading, refer to and how it improves Salesforce documentation on Agent for Service Cloud support processes. Question #:4 - [AI Agents] What is a key benefit of the Agent-to-Agent (A2A) protocol? Provides a standardized framework for cross-vendor agent discovery and communication Allows auto-onboard third-party agents without additional contracts, trust scores, or shared identity controls Provides a standardized runtime engine for internal agent discovery and communication Answer: A Salesforce - Agentforce-Specialist Pass Exam 4 of 9 Verified Solution - 100% Result A. B. C. Explanation The describes A2A as a Agent-to-Agent (A2A) Protocol Overview standardized framework for cross- . The documentation specifies: vendor agent discovery and communication “A2A enables secure, interoperable communication between AI agents across vendors, platforms, and ecosystems, using standardized APIs and schemas for message exchange and capability discovery.” This allows AgentForce agents to interact with external AI systems or partner agents while maintaining data governance and identity controls. Option is incorrect because auto-onboarding without contracts or trust verification is not supported. B Option confuses A2A with the internal reasoning runtime used by AgentForce; A2A operates across C systems, not within a single platform. Therefore, correctly defines the key benefit of the Agent-to-Agent protocol. Option A References (AgentForce Documents / Study Guide): AgentForce Architecture Guide: “Understanding the Agent-to-Agent (A2A) Protocol” AgentForce Interoperability Handbook: “Cross-Vendor Agent Communication Framework” AgentForce Study Guide: “A2A Integration Standards and Benefits” Question #:5 - [AI Agents] Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents? Service Replies Case Replies Knowledge Replies Answer: A Explanation Service Replies (specifically Einstein Service Replies) is the Salesforce Generative AI functionality designed to automatically draft responses for service agents in real-time, based on contextual information, including existing knowledge articles. This directly addresses Universal Containers' need to reduce handling time by providing recommended replies grounded in their knowledge base Question #:6 - [AI Agents] Salesforce - Agentforce-Specialist Pass Exam 5 of 9 Verified Solution - 100% Result A. B. C. A. B. C. During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent. Which permission must UC add for the agent to interact with Knowledge articles and answer customer questions effectively? Allow View Knowledge and Run Flows Access Knowledge records and fields, and Allow View Knowledge Access Custom Objects and Manage External Users Answer: B Explanation According to the , for an agent to interact with and retrieve AgentForce for Service Configuration Guide , it must have , along with the Knowledge articles Knowledge object and field access “Allow View permission. The documentation explains: Knowledge” “Agents need permission to access Knowledge records and their fields to retrieve and summarize content accurately. Additionally, the Allow View Knowledge setting enables the agent to use the Knowledge object as a retrieval source.” Option is incomplete because “Run Flows” is unrelated to Knowledge article access. Option refers to A C custom object permissions and external user management, which are unrelated to Knowledge configuration. Therefore, provides the correct and required set of permissions for AgentForce Service Agents to Option B access and utilize Knowledge data effectively. References (AgentForce Documents / Study Guide): AgentForce for Service Setup Guide: “Knowledge Article Access and Permissions” Salesforce Knowledge Configuration Guide: “Granting View Knowledge Access to Agents” AgentForce Study Guide: “Configuring Service Agents for Knowledge Retrieval” Question #:7 - [AI Agents] Which element in the Omni-Channel Flow should be used to connect the flow with the agent? Route Work Action Assignment Decision Answer: A Explanation Salesforce - Agentforce-Specialist Pass Exam 6 of 9 Verified Solution - 100% Result A. B. UC is integrating an Agentforce agent with Omni-Channel Flow to route work. Let’s identify the correct element. Option A: Route Work Action The "Route Work" action in Omni-Channel Flow assigns work items (e. g., cases, chats) to agents or queues based on routing rules. When connecting to an Agentforce agent, this action links the flow to the agent’s queue or presence, enabling interaction. This is the standard element for agent integration, making it the correct answer. Option B: Assignment There’s no "Assignment" element in Flow Builder for Omni-Channel. Assignment rules exist separately, but within flows, routing is handled by "Route Work," making this incorrect. Option C: Decision The "Decision" element branches logic, not connects to agents. It’s a control structure, not a routing mechanism, making it incorrect. Why Option A is Correct: "Route Work" is the designated Omni-Channel Flow action for connecting to agents, including Agentforce agents, per Salesforce documentation. References: Salesforce Agentforce Documentation: Omni-Channel Integration – Specifies "Route Work" for agents. Trailhead: Omni-Channel Flow Basics – Details routing actions. Salesforce Help: Set Up Omni-Channel Flows – Confirms "Route Work" usage. Question #:8 - [AI Agents] Choose 1 option. Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to: Qualify and nurture leads 24/7. * Provide accurate answers to prospect questions. * Automatically book meetings with qualified prospects. * Free up reps to focus on building relationships and closing deals. Which Agentforce capability should UC implement to meet these goals? SDR Agent Sales Coach Salesforce - Agentforce-Specialist Pass Exam 7 of 9 Verified Solution - 100% Result C. A. B. C. Commerce Agent Answer: A Explanation Universal Containers (UC) needs a solution that can automatically qualify and nurture thousands of new leads 24/7, provide accurate and consistent responses to prospects, schedule meetings for qualified leads, and allow sales representatives to focus on relationship building and closing deals. These needs align precisely with the Agentforce SDR Agent According to official AgentForce documentation, “Agentforce SDR helps sales teams qualify and nurture leads at scale, around the clock. It acts as a digital sales development representative capable of engaging new leads instantly, asking the right qualifying questions, answering inquiries accurately using connected Salesforce data, and automatically scheduling meetings on behalf of the sales team.” The documentation further explains that the is designed to SDR Agent “personalize outreach, manage follow- This automation up sequences, and book meetings directly from your website or campaign pages.” “frees your human reps to focus on high-value interactions and closing opportunities rather than manual lead qualification.” By contrast, the capability focuses on guiding and coaching sales representatives internally Sales Coach rather than interacting with prospects, and the is designed for e-commerce use cases such Commerce Agent as assisting shoppers with product discovery and order management—not lead nurturing. References (AgentForce Documents / Study Guide): AgentForce SDR Overview – Salesforce AgentForce Documentation AgentForce for Sales – SDR Agent Use Cases AgentForce Study Guide: “Qualify and Nurture Leads at Scale with SDR Agents” Salesforce Trailhead: “Get to Know AgentForce SDR” Question #:9 - [AI Agents] For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured? Indexes the uploaded files in a location specified by the user Indexes the uploaded files into Data Cloud Indexes the uploaded files in Salesforce File Storage Answer: B Explanation Salesforce - Agentforce-Specialist Pass Exam 8 of 9 Verified Solution - 100% Result A. B. C. In Salesforce Agentforce, a is a feature that allows organizations to upload files (e.g., PDFs, Data Library documents) to be used as grounding data for AI-driven agents. Once the Data Library is created and configured, the uploaded files are to make their content searchable and usable by the AI (e.g., for indexed retrieval-augmented generation or prompt enhancement). The key question is where this indexing occurs. Salesforce Agentforce integrates tightly with , a unified data platform that includes a vector Data Cloud database optimized for storing and indexing unstructured data like uploaded files. When a Data Library is set up, the files are ingested and indexed into Data Cloud’s vector database, enabling the AI to efficiently retrieve relevant information from them during conversations or actions. Option A : Indexing files in a "location specified by the user" is not a feature of Agentforce Data Libraries. The indexing process is managed by Salesforce infrastructure, not a user-defined location. Option B : This is correct. Data Cloud handles the indexing of uploaded files, storing them in its vector database to support AI capabilities like semantic search and content retrieval. Option C : Salesforce File Storage (e.g., where ContentVersion records are stored) is used for general file storage, but it does not inherently index files for AI use. Agentforce relies on Data Cloud for indexing, not basic file storage. Thus, Option B accurately reflects the process after a Data Library is created and configured in Agentforce. : Salesforce Agentforce Documentation: "Set Up a Data Library" (Salesforce Help: https://help.salesforce.com/s /articleView?id=sf.agentforce_data_library.htm&type=5) Salesforce Data Cloud Documentation: "Vector Database for AI" (https://help.salesforce.com/s/articleView? id=sf.data_cloud_vector_database.htm&type=5) Question #:10 - [AI Agents] Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents’ usability and the assignment of actions? Run a report on the Platform Debug Logs. Query the Agent log data using the Metadata API. Run Agent Analytics. Answer: C Explanation Monitoring the usability and action assignments of Agentforce Agents requires insights into how agents perform, how users interact with them, and how actions are executed within conversations. Salesforce provides (Option C) as a built-in capability specifically designed for this purpose. Agent Agent Analytics Analytics offers dashboards and reports that track metrics such as agent response times, user satisfaction, action invocation frequency, and success rates. This tool allows the Agentforce Specialist to assess usability Salesforce - Agentforce-Specialist Pass Exam 9 of 9 Verified Solution - 100% Result (e.g., are agents meeting user needs?) and monitor action assignments (e.g., which actions are triggered and how often), providing actionable data to optimize the pilot program. Option A : Platform Debug Logs are low-level logs for troubleshooting Apex, Flows, or system processes. They don’t provide high-level insights into agent usability or action assignments, making this unsuitable. Option B : The Metadata API is used for retrieving or deploying metadata (e.g., object definitions), not runtime log data about agent performance. While Agent log data might exist, querying it via Metadata API is not a standard or documented approach for this use case. Option C : Agent Analytics is the dedicated solution, offering a user-friendly way to monitor conversational AI performance without requiring custom development. Option C is the correct choice for effectively monitoring Agentforce Agents in a pilot program. : Salesforce Agentforce Documentation: "Agent Analytics Overview" (Salesforce Help: https://help.salesforce. com/s/articleView?id=sf.agentforce_analytics.htm&type=5) Trailhead: "Agentforce for Admins" (https://trailhead.salesforce.com/content/learn/modules/agentforce-for- admins) About dumpscafe.com dumpscafe.com was founded in 2007. We provide latest & high quality IT / Business Certification Training Exam Questions, Study Guides, Practice Tests. We help you pass any IT / Business Certification Exams with 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. View list of all certification exams: All vendors We prepare state-of-the art practice tests for certification exams. You can reach us at any of the email addresses listed below. 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