Mahdi Mohamed Cairo, Egypt | sulimahdi18@gmail.com | Phone: (+20) 1156863794 | WhatsApp: (+249) 925049968 LinkedIn: linkedin.com/in/mahdi-mohammed-26bb51256/ Candidate Status: Active with TBB & TalentLift (Eligible for Canadian EMPP Pathway) PROFESSIONAL SUMMARY Highly motivated and versatile Information Technology graduate with a proven track record of managing digital operations, tech support pipelines, and customer success environments. Adaptable professional with extensive experience leading self-starter entrepreneurial initiatives, troubleshooting multi-tier technical systems, and delivering exceptional customer solutions under fast-paced operational conditions. GLOBAL MOBILITY & REFUGEE PATHWAYS STATUS • Talent Beyond Boundaries (TBB): Fully registered and active candidate within the international talent catalog for skilled refugee mobility pathways to Canada and Australia. • TalentLift Canada: Verified member with an active professional profile and holding a Formal Support Letter endorsing legal eligibility for employer-sponsored economic streams. • UNHCR Candidates Pool: Formally endorsed for economic displacement mobility frameworks, ensuring a streamlined, employer-supported immigration process. PROFESSIONAL EXPERIENCE Founder & Digital Operations Specialist | 2022 – Present Al Baheth Platform ( Telegram-based Digital Services – 5,000+ Subscribers ) • Technical Support & System Maintenance: Diagnose and resolve complex Windows OS faults, driver compatibility bottlenecks, application crashes, system formatting, and email/profile configurations. • Console Modification & Deployment: Manage firmware deployment, software installation packages, and system programming for gaming consoles (PS4). • Document & Content Processing: Execute advanced formatting for multi-tier digital documentation (PDF, Word layout mapping, high-fidelity scanning) and craft professional resumes/cover letters. • Client & Academic Consulting: Coordinate end-to-end global admissions, scholarship submissions, and digital credential validation while executing secure electronic payment streams. IT Support & Customer Service Specialist | 2024 – 2025 U Travel & Tourism Agency – Khartoum, Sudan • Infrastructure Support: Delivered daily computer hardware maintenance, local network optimization, and secure terminal setups as an on-site computer technician. • Data Entry & Booking Management: Administered secure corporate travel routing, managed high-density flight reservation platforms, and handled data migration with complete accuracy. • Customer Relations: Served as the primary tier-1 touchpoint for resolving critical technical queries, significantly improving customer retention and satisfaction scores. Technical Services Associate | 2022 – 2022 HD Store – Khartoum, Sudan • Retail Tech Operations: Maintained customer desktop and mobile hardware, deployed critical Windows OS patches, and managed clean software environment setups. • Operations & Admin Support: Executed accurate data logging, digital file archiving, high-volume documentation scanning, and user account onboarding protocols. • Educational Logistics: Successfully processed application portals for higher education, mapped scholarship registry details, and extracted official academic transcripts. Hospitality & Reservations Coordinator | 2018 – 2021 Al Hosh Restaurant – Khartoum, Sudan • Front-Desk Management: Controlled central host systems, structured seating matrix layouts, and systematically managed high-volume guest arrivals during peak operational rushes. • Customer Success: Resolved intricate customer complaints with diplomatic poise, ensuring rapid workflow alignment and fostering cross-functional team synergy. EDUCATION Bachelor of Science in Information Technology (B.Sc.) | 2021 – 2025 Emirates College for Science and Technology – Sudan • Status: Academic curriculum and requirements completed; Official Transcript and Degree Statement fully accessible upon request. • Core Focus: IT Support, Computer Networks, Operating Systems, Database Management, and Network Security. High School Diploma | 2016 – 2019 Mubarak Zarroug Secondary School – Khartoum, Sudan PROFESSIONAL CERTIFICATIONS & COURSES • Google IT Support Professional Certificate: Technical Support Fundamentals – Google via Coursera. • Professional English Communication: Speak English Professionally: In Person, Online & On the Phone – Georgia Institute of Technology. • English for Media Literacy MOOC: Issued by the US Department of State / US Embassy. • Communication Essentials for Member States: Issued by the United Nations World Food Programme (WFP). • Sustainable Development Goals Linked to Health: Issued by the United Nations World Food Programme (WFP). • E-Commerce & Digital Business: Social Media Marketing & Selling Online – HP Life Foundation. • Computer Essentials Certification: Provided by the Edraak Platform. • Digital Skills (Mobile): FutureLearn | Google Slides Intro: Acer Educational Foundation. • Verified Language Benchmarks: Tested via EF SET and CLB-OSA (Intermediate to Upper-Intermediate Proficiency). REFERENCES • Academic References: Formal verification letters from the Faculty of IT are fully documented and available immediately upon request. • Mobility Endorsements: Active profile details with Talent Beyond Boundaries (TBB) and the official Support Letter from TalentLift Canada are accessible for verified employer review.