www.pointel.com Genesys A dapter for Servicenow CX simplified with Genesys C loud and Servicenow www.pointel.com Introduction : • The Genesys Adapter for ServiceNow is Pointel’s latest solution that bridges the gap between ServiceNow and Genesys • The solution creates a seamless integration between the two, enabling faster and more productive interaction within your contact center. • The Adapter offers your agents a single screen to view and access information to resolve customers’ complaints as quickly as possible. • Pointel’s Genesys Adapter for ServiceNow is specifically designed to maximize the agent’s efficiency and improve the overall customer experience. www.pointel.com Key Advantages of Genesys Adapter for ServiceNow : • Make your call center more efficient, accurate and effective • Improve employee efficiency and reduce turn over • Raise your service performance levels • Increase customer satisfaction • Save time and frustration by removing repetitive information from customers. • Automatically synchronize customer data, activity, insights, and next steps. • Integrate all Genesys and ServiceNow information into a unified desktop screen, including inbound/outbound phone, email, SMS, and chat. www.pointel.com www.pointel.com www.pointel.com For more details : https://www.pointel.com/solutions/genesys - workspace - salesforce - integration/ contact@pointel.com 1941 Oak Tree Rd #104, Edison, New Jersey 08820, United States www.pointel.com