W ELCOME TO BOROVETS Here’s some essential info to get you ready for the mountain. STILL NEED TO ORGANISE YOUR SKI EXTRAS? Our expert team can help you sort your lift passes, equipment hire and ski/snowboard lessons so you’re all set for your first day on the slopes. Check where to find us on our Ski Explorer app, and when you arrive in your resort, just let us know what you’d like to book – we’ll do the rest. YOUR LIFT PASS If you’ve pre - booked your lift pass with Crystal, it’ll be in your ‘welcome to the mountain’ pack. Your ‘welcome to the mountain’ pack will tell you how to collect it when you arrive in B OROVETS . You can use your lift passes from Sunday morning until Friday afterno on when the last lift closes down . If you’ve not booked one yet, you can do it with us when in the resort . In Borovets there is one lift pass, that covers the whole ski area, however if you would like to experience night skiing in resort you will need an additional lift pass we are able to provide you with To enjoy great view s and freshly groomed lit slopes we recommend NIGHT SKI ING . Y ou need an additional lift pass , which yo u can purchase from the Crystal reps It is available Wednesday - Satu rday. It’s important to know that the lift pass is for personal use only! YOUR EQUIPMENT If you’ve pre - booked your equipment with Crystal, you’ll get your equipment voucher in your ‘welcome to the mountain’ pack. Just take it to your hire shop (details below) to pick up your gear. Fil in the equipment card online on: https://www.borovets - bg.com/en/page/services - activities/prices - services/ski - and - snowboard - rental/online - registration and show the confirmation to the staff to speed up the process. Your hire shop: RILA DEPOT 2 located in the Rila hotel at the bottom of t he nursery slopes (go out of your hotel and walk straight up the road and it will be on your right side) Opening times: MONDAY - SUNDAY from 8.30am - 16 3 0 am If your flight arrives at Sofia airport at lunch time we will try our best to organize collecting your equipment on the same day. Just remember, you’ll need to wear ski socks if you’re hiring boots, and you’ll need to take your own boots wit h you if you’re hiring just ski or snowboard. You get the same equipment every day. Try to remember the number of your equipment so it is easier for your to spot it after you have breaks on the mountains. Your personal shoes can be kept in the depot while you are on the slopes. Equipment should be ret urned by Friday, 16.30pm. SKI OR BOARD SCHOOL Booking on to ski or snowboard school is the best way to learn and practise your technique. Here in BOROVETS , we work with the highest rated and the best ski schools and instructors. If you’ve pre - booked lessons with Crystal, there’ll be a vouchers in your ‘welcome to the mountain’ pack. You’ll need to take this with you on your first day of lessons and give it to your instructor Group ski lessons run for 4 hours daily - 2 hours in the morning - 2 hours in the afternoon and an hour stop for lunch. Group snowboard lessons run for 2hours in the morning only. Ski school meeting point : outside the Rila Hotel at the bottom of the slopes Arrive at : We recommend aiming to arrive at least 15 minutes before the official start of your tuition in order to be prepared , to warm up and get ready for your lessons. If you were ski fitted on Saturday afternoon, arrive at the meeting point on Sunday between 09.30 and 10.00am For everyone collecting equipment on Sunday morning, as soon as you get fitted you go to the meeting point and will be allocated to a group as per your ability. If you still need to book your lessons, your Crystal Rep can help. Just let us know if you’re interested, and we’ll sort the rest , whe ther a group tuition or private lessons to hone your technique. KINDERGARTEN If you have pre booked kindergarten , on Sunday morning before, you go to collect your equipment take the kids to the kindergarten and sign them in. You can leave clothes for indoor games. Helmets are included in the package for ski kindergarten but goggles are not, so you can bring their own . If the kid has any dietary requirements inform the staff when you sign in. Location: Rila Hotel beside Depot 2 If you have not pre booked kindergarten, your Crystal Rep can help. HOW DO I GET TO THE SLOPES? Borovets has got 3 ski zones. All of them are easy to access , if you would like to go to the top of the mountain to Markudjik Ski Centre you will have to take the cable car lift, i.e. Yastrebe t z Gondola , located just opposite Samokov h otel. The Gondo la is also available t o get to Yastrebe tz Ski Centre . Alternatively, you can reach Yastrebetz Ski centre via the BOROSPORT free shuttle busses parked opposite BJ’S Bar and Samokov hotel. Sitnyakovo Ski Centre is accessible just outside Rila Hotel. WHERE TO FIND YOUR CRYSTAL TEAM Our Ski Explorer app is packed full of useful info about Borovets .To see where to find your Crystal Rep, go to the ‘Trip’ section, under ‘Meet the Teams’. Come and see us for a chat and to ask any questions or for more advice on where to ski and things to do in Borovets You can also join us at our Crystal welcome meeting : Saturday (for all morning Saturday flights): 5.30pm at Black Cat located on the street in front of Rila hotel Sunday: 5.30pm at Black T iger located at the bottom of the nursery slopes in front of Rila hotel Welcome drink and a 15 - minute intro to Borovets , including personal recommendations on making the most out of your time here. Need to speak to someone? Get in touch with our Crystal overseas team 24/7: From a UK Mobile: +44 33333 65917 From a n Irish mobile: 00353 1541 0278 See you on the slopes. Your Crystal Team – George, Anna, Tony, Sam & Mariyan