Tenderoni Lashes ™ D I G I T A L W E L C O M E G U I D E W W W . T E N D E R O N I A S H E S . C O M Press / A S F E A T U R E D I N W W W . T E N D E R O N I A S H E S . C O M Appointment Info 1 2 3 4 5 6 7 8 9 1 0 1 1 1 2 1 3 1 4 / - Arrival - What To Bring - Contact Info - Parking - COVID-19 Guidelines - Preparation - Policies - Customization - Essential Aftercare - Cleaning Your Lashes - Allerica Reactions - Lash Care - FAQ - Shop The Sunnies We kindl y ask t ha t y o u remo v e all e y e make u p s u ch as mascara , e y eliner , and e y eshado w prior t o arri v ing t o y o u r appoin t men t. If y o u are coming t o u s for a fill , please clean y o u r lashes w ell w i t h Lash Ba t h cleanser We w ill charge e xt ra if y o u r e y elash e xt ensions are dir ty. If y o u do no t ha v e cleanser , y o u ma y p u rchase some from u s a t y o u r ne xt appoin t men t for $30. Once y o u'v e fo u nd parking in o u r garage , t ake t he ele v a t or t o t he gro u nd le v el ( le v el 1) of t he shopping cen t er From le v el 1, head s t raigh t and t ake a sharp lef t a t t he escala t or Take i t t o le v el 2, or t he second s t or y of t he mall , and y o u' ll see Salon Rep u blic Yo u w ill need t o call or t e xt y o u r lash ar t is t direc t l y w hen y o u are o ut side The y w ill escor t y o u t o o u r lash s tu dio Good lashes t ake t ime , grea t er lashes t ake e v en more Yo u r ser v ice w ill be ro u ghl y aro u nd 2 ho u rs long , t ha t is alo t of t ime t o be la y ing s t ill for ! We al w a y s recommend bringing a pair of earb u ds and loaded Spo t if y, a u diobook , mo v ie or podcas t y o u can lis t en t o t hro u gho ut t he ser v ice Please do no t bring headphones earb u ds onl y. Arrival Instructions / Come Prepared Finding Us Bring Something To Listen To 1 Appointment Checklist / ☐ Wa t er or Non - Caffeine Drink Yo u r ser v ice w ill be appro x ima t el y 2+ ho u rs so w e ad v ise y o u bring some t hing t o drink af t er w ard , y o u ma y ge t t hirs ty! ☐ Plas t ic Sand w ich Bag Make s u re t o bring a small plas t ic bag , or sand w ich bag t o keep y o u r complimen t ar y, ne w lash spoolie in w hen y o u lea v e y o u r appoin t men t. ☐ Snacks In a Sealed Con t ainer If y o u booked an e y elash e xt ension ser v ice w i t h u s , t he d u ra t ion of y o u r appoin t men t ma y ca u se y o u t o ge t h u ngr y. We enco u rage y o u t o bring snacks ! J u s t make s u re t o hold off ea t ing u n t il t he comple t ion of y o u r ser v ice ☐ Earb u ds I t can be a challenging t o lie comple t el y s t ill for 2-3 ho u rs so w e enco u rage y o u t o lis t en t o ei t her m u sic , podcas t, an a u diobook , mo v ie or tv sho w for t he d u ra t ion of y o u r ser v ice This makes t ime t ime fl y fas t! 2 / Candace , Mas t er Lash Ar t is t (323) 377-7024 @t enderonilashes Olga , Mas t er Lash Ar t is t (747) 296-6706 @ o _ lalashes Sheeba , No v ice Lash & Bro w Ar t is t (323) 605-7383 @ legendar y lashesllc Na t alie , Mobile Bro w Ar t is t (323) 501-4305 @ golden x la _ R u s ty, Ta tt oo Ar t is t (424) 277-7600 @ r u s ty_ hs t W W W . T E N D E R O N I A S H E S . C O M Contact Info 3 W W W . T E N D E R O N I A S H E S . C O M Clients are entitled to 90 minutes free parking with validation from Salon Republic, or 120 minutes free parking with validation from Trader Joes. / Feel free t o park in o u r shopping cen t er ' s u ndergro u nd garage Yo u can v alida t e y o u r t icke t tw o w a y s : self -v alida t ion a t Salon Rep u blic ' s fron t desk for 90 min ut es free v alida t ion or make an y p u rchase a t Trader Joes for 120 min ut es free v alida t ion Mos t of o u r clien t s w ill p u rchase a drink or snack af t er t here af t er t heir appoin t men t as a w a y t o v alida t e t heir parking t icke t. We personall y recommend t aking an Uber t o a v oid t he cos t s of parking al t oge t her Please make s u re t o be w earing a mask t ha t co v ers y o u r nose and mo ut h en t irel y b y t he t ime y o u arri v e t o Salon Rep u blic Call or t e xt y o u r lash ar t is t w hen y o u are s t anding o ut side 4 W W W . T E N D E R O N I A S H E S . C O M Let's Protect Eachother / Please v isi t o u r w ebsi t e t o v ie w o u r COVID -19 g u idelines in f u ll We reser v e t he righ t t o ref u se ser v ice t o an y one w ho chooses no t t o abide b y t he g u idelines w e ha v e se t t o pro t ec t o u r s t aff , clien t ele and salon neighbors w i t hin o u r b u ilding If w e no t ice y o u are sho w ing v isible signs of sickness , w e w ill cease ser v ice and resched u le Sho u ld t ha t happen , w e w ill ask for proof of y o u r mos t recen t COVID -19 nega t i v e t es t. Wear a mask A mask , no t bandana , needs t o be w orn o v er y o u r mo ut h and nose a t all t imes If y o u do no t ha v e a mask , w e can pro v ide y o u w i t h one w hile s u pplies las t. S t a y home if y o u feel sick If y o u feel e v en t he sligh t es t sick , please con t ac t u s t o resched u le y o u r appoin t men t and do no t feel t he sligh t es t bad abo ut i t! Yo u r safe ty and t he safe ty of all w ho occ u p y o u r b u ilding depend on y o u r bes t j u dgemen t. Ge t v accina t ed Please make s u re t o ge t bo t h doses of y o u r COVID -19 v accina t ion prior t o y o u r appoin t men t w i t h u s Walgreens offers t he Pfi z er v accine free of charge ! Beginning 9/1 w e are going t o req u ire clien t s w ho are no t v accina t ed t o sho w proof of t heir mos t recen t nega t i v e COVID -19 t es t. C O V I D - 1 9 G U I D E L I N E S 5 Silence Yo u r Phone For y o u r safe ty and sereni ty, w e ask t ha t y o u silence y o u r phone prior t o la y ing do w n for y o u r e y elash e xt ension applica t ion While w e w o u ld lo v e t o ans w er y o u r calls for y o u w hile y o u r e y es are closed or t ake breaks t o allo w for con v ersa t ion , w e are simpl y limi t ed on t he amo u n t of t ime w e ha v e t o w ork w i t h Please make s u re t o silence y o u r phone u n t il af t er w e ha v e dried y o u r lashes and send y o u on y o u r w a y o ut. Use t he Res t room Beforehand Please make s u re t o u se t he res t room prior t o y o u r appoin t men t w i t h u s There are res t rooms on t he 2 nd floor of o u r shopping pla z a , righ t of Salon Rep u blic , t ha t y o u ma y u se There are also res t rooms inside o u r b u ilding Please remember t o arri v e earl y t o find parking and u se t he res t room We w ill no t able t o accommoda t e freq u en t ba t hroom breaks once t he ser v ice has s t ar t ed so w e ask t ha t y o u please be considera t e of t he t ime Bring Some t hing t o Lis t en To Good lashes t ake t ime , grea t lashes t ake e v en more Yo u r ser v ice w ill be ro u ghl y aro u nd 2-3 ho u rs long , and t ha t is a long of t ime t o be l y ing s t ill ! We al w a y s recommend bringing a pair of earb u ds and loaded Spo t if y, a u diobook , mo v ie or podcas t y o u can lis t en t o t hro u gho ut t he ser v ice Please do no t bring headphones Then t end t o ge t in t he w a y of o u r lashing Earb u ds w ork grea t! Preparing for Your Appointment / W W W . T E N D E R O N I A S H E S . C O M 6 W W W . T E N D E R O N I A S H E S . C O M Our Policies / La t e Polic y If y o u are r u nning behind , w e can accommoda t e y o u for u p t o 15 min ut es Af t er t his grace period , w e w ill need t o resched u le y o u r appoin t men t. A $15 la t e fee w ill be assessed on t op of y o u r remaining balance Non - Ref u ndable Polic y All deposi t s , ser v ices and prod u c t s are absol ut el y non - ref u ndable regardless of w he t her y o u ha v e allergies t o an y prod u c t s w e u sed for applica t ion Correc t ion Polic y If y o u are e x periencing iss u es w i t h y o u r lashes , please con t ac t y o u r lash ar t is t w i t hin 7 da y s of y o u r ini t ial appoin t men t t o sched u le a free correc t ion No G u es t s Polic y In order t o enforce social dis t ancing , w e ask t ha t y o u do no t bring an y g u es t s , children or pe t s ( no ser v ice animals ) t o y o u r appoin t men t. 7 Lashes We Carr y We do no t belie v e in o v er w helming t he na tu ral lashes w i t h u nsafe , o v erl y long / t hick e y elash e xt ensions Beca u se of t his , w e choose t o onl y s t ock leng t hs 6- 15 mm in leng t h We s t ick t o classic lash c u rls here : L , D , C and CC c u rl There ma y be t imes t ha t w e ha v e o t her c u rls in s t ock b ut w e w ill al w a y s ha v e t hese lash si z es and c u rls in s t ock a t all t imes If y o u ha v e special req u es t s , y o u are w elcome t o t e xt u s in ad v ance O ut side Fills Mos t lash salons t hese da y s do no t accep t clien t s w ho ha v e lashes s t ill in t ac t from ano t her pro v ider While w e do o u r bes t t o " ma t ch " t he s ty le of y o u r original se t, w e canno t g u aran t ee i t w ill be a perfec t ma t ch We al w a y s s u gges t remo v al of y o u r lashes and a fresh f u ll se t o v er w orking on t op of ano t her ar t is t' s w ork Yo u r lashes w ill las t longer t his w a y and sho u ld an y iss u es arise , w e w ill kno w ho w t o t o t ro u ble shoo t t he ca u se easier Q u ali ty O v er Q u an t i ty We speciali z e in pro v iding o u r clien t s w i t h q u ali ty ma tt e , black lashes t ha t are made t o be s u s t ainable O u r lashes are e x cl u si v el y from Borbole t a Bea uty and made w i t h t he mos t fle x ible fibers for a ligh tw eigh t, na tu ral feel We ne v er w an t t o compromise t he heal t h of y o u r lashes for drama t ic , b u lk y lashes t ha t can w eigh do w n and break y o u r na tu ral lashes O u r goal is t o gi v e y o u lashes t ha t are s y mme t rical , w ell placed and sec u re Customizing Your Lashes / W W W . T E N D E R O N I A S H E S . C O M 8 Essential Aftercare / Lash Ba t h Cleanser + Br u sh Se t $30.00 ★★★★★ O u r c u s t om all - ne w form u las go be y ond cleansing t o help keep y o u r lids and lashes heal t h y and no u rished Form u la t ed w i t h premi u m ingredien t s like mois tu re - binding h y al u ronic acid and amino acids , o u r Lash Ba t h cleanser op t ions replenish and h y dra t e y o u r e y e area for more y o ut hf u l - looking skin , w hile s t reng t hening and condi t ioning na tu ral lashes Simpl y choose y o u r fa v ori t e le v el of la t her and u se once dail y! Lash Pro t ec t an t E y e Mask $25.00 ★★★★★ O u r ne w Borb y Sleep Mask for lash e xt ensions pro t ec t s lashes w hile sleeping in s ty le The raised pocke t s ens u re y o u r e y elash e xt ensions w on 't ge t sq u ished or r u bbed , and t he adj u s t able s t rap makes t his blacko ut sleep mask so comfor t able and eas y t o fi t t o an y si z e This e y elash e xt ension e y e mask is perfec t for long fligh t s , nigh t- shif t ers , and sensi t i v e sleepers 9 We sell o ut of re t ail , fas t ! If w e are e v er o ut of cleanser or pro t ec t an t e y e masks y o u ma y order bo t h a t www. borbole t abea uty. com 9 S t ep 1 Dispense a dime si z ed amo u n t of o u r Lash Ba t h gel or Lash Ba t h foam cleanser in t o y o u r hand S t ep 2 We t y o u r cleansing br u sh and s w irl in Lash Ba t h t o crea t e a la t her Appl y t o y o u r e y elids and gen t l y w ash off S t ep 3 Pa t lash e xt ensions dr y or u se mini cooling lash fan t o help t hem dr y fas t er How to Clean Your Lashes / W W W . T E N D E R O N I A S H E S . C O M 1 0 Allergic Reactions W W W . T E N D E R O N I A S H E S . C O M / Al t ho u gh w e s y mpa t hi z e w i t h clien t s w ho are prone t o allergic reac t ions from an yt hing u sed on y o u r lash line d u ring applica t ion , d u e t o t he immense e x per t ise , labor , prod u c t u sage , and t ime spen t on o u r e y elash applica t ions ; all ser v ices are absol ut el y non - ref u ndable To a v oid t he risk of an allergic reac t ion , w e highl y enco u rage t hose w ho ha v e had a bad reac t ion t o lashes in t he pas t t o reconsider a lash applica t ion w i t h u s We do no t enco u rage t his ty pe of ser v ice if y o u ha v e sensi t i v e e y es as w ell Sho u ld y o u e x perience an y discomfor t w i t h y o u r e y es , t op lash line or lo w er lash line , please con t ac t u s immedia t el y. We w ill pro v ide y o u w i t h a complimen t ar y lash remo v al Con t ac t y o u r lash ar t is t direc t l y t o sched u le a remo v al 1 1 W W W . T E N D E R O N I A S H E S . C O M Caring For Your Lashes / Yo u are sole y responsible for t he longe v i ty of y o u r lashes once y o u lea v e o u r s tu dio I t is u p t o y o u t o main t ain y o u r ne w lashes b y follo w ing all af t ercare ins t r u c t ions Pre - book y o u r fill a t leas t 2 w eeks in ad v ance Don 't w ai t u n t il y o u r lashes are sparse t o req u es t an appoin t men t w i t h u s , y o u w ill mos t likel y be denied d u e t o o u r alread y impac t ed sched u le ! If y o u lo v e y o u r lashes and w an t t o con t in u e u sing y o u r same lash ar t is t, make s u re t o sched u le y o u r follo w u p appoin t men t a t y o u r v isi t. Wash y o u r lashes dail y Yo u w ill need t o clean y o u r lashes u sing o u r e x l u si v e Borbole t a Bea uty Lash Ba t h cleanser a t leas t once dail y if y o u w an t long - las t ing lashes t ha t are clean and in t ac t. Failing t o properl y clean y o u r lashes can res u l t in prema tu re lash shedding and possible e y e infec t ions A v oid u sing oil - based prod u c t s near y o u r e y e area Take care of y o u r in v es t men t b y a v oiding oil - based prod u c t s near t he e y es like t he plag u e ! Mascara is bad for t he e y elash e xt ensions and w ill cl u mp u p y o u r lashes , making i t diffic u l t for u s w hen w e do y o u r t o u ch -u p ' s Make s u re t o br u sh y o u r lashes dail y t o ens u re t he y are in t ac t and w ell separa t ed 1 2 FAQ / Wha t happens if I ha v e an emergenc y w i t h m y lashes ? If y o u e x perience an y iss u es w i t h y o u r e y elash e xt ensions or lash line , immedia t el y con t ac t y o u r lash ar t is t direc t l y. All ser v ices are non - ref u ndable , e v en if y o u e x perience an allergic reac t ion We can pro v ide y o u w i t h a free lash remo v al Wha t if I don 't like m y lashes ? I t is y o u r responsibili ty t o comm u nica t e t o y o u r lash ar t is t ho w y o u feel abo ut t he look of y o u r lashes before y o u e x i t t he s tu dio If y o u are u nhapp y w i t h y o u r lash se t, y o u ma y sched u le a free 40 min correc t ional appoin t men t t o achie v e y o u r goal Correc t ional appoin t men t s are limi t ed t o 1 per ne w clien t w i t hin t he firs t 7 da y s of a f u ll se t applica t ion We canno t offer correc t ional appoin t men t s t o t hose w hose f u ll se t s w ere no t originall y done b y u s O ut side fills do no t q u alif y for correc t ional t o u ch u p ' s I w o u ld like t o f u ller , more drama t ic lashes , ho w do I go abo ut t his ? If y o u lo v e y o u r lashes b ut w o u ld like t hem t o appear more f u ll , y o u w ill need t o book a v ol u me t o u ch u p or ' fill '. If y o u w o u ld like y o u r e y elash e xt ensions t o be longer , ask y o u r lash aris t if y o u r lashes are a good candida t e for t hem Yo u' ll w an t t o make s u re y o u can re t ain t hem before t es t ing t hem o ut! Do I al w a y s need t o pa y $50 for m y ser v ices ? if y o u pre - book o u r ser v ices a t leas t 2 w eeks in ad v ance , t he w a y o u r reg u lars do , a deposi t w ill no t be d u e u n t il 48 ho u rs prior of y o u r appoin t men t. We pos t pone deposi t s for t hose w ho pre - book as an incen t i v e t o plan in ad v ance This helps u s , and u l t ima t el y spares y o u t he disappoin t men t of finding o ut w e are f u ll y booked on a da y y o u w an t t o come in a t. 1 3 Don't Forget The Sunnies! / No t hing bea t s rockin ' a fresh se t of e y elash e xt ensions w i t h some s u nglasses d u ring s u mmer t ime Pick u p a pair a t y o u r appoin t men t no w w hile s u pplies las t! 1 4