Download Valid GC-AI-DB Exam Dumps for Quick Success 1 / 4 Exam : GC-AI-DB Title : https://www.passcert.com/GC-AI-DB.html Genesys Cloud AI Digital Bots and Knowledge Certification Download Valid GC-AI-DB Exam Dumps for Quick Success 2 / 4 1.Which element is mandatory when creating a new knowledge base in Genesys Cloud? A. Linked digital bot flow B. Supported language selection C. Minimum of 5 articles D. Knowledge portal URL Answer: A 2.Before you can mine intents, what must be configured in Genesys Cloud? A. A published voice bot flow B. Active knowledge portal C. Recording and transcription of conversations D. Predictive engagement segments Answer: C 3.Which two performance metrics are available within the Optimization Dashboard? (Choose two) A. Response time per message B. Average session duration C. Conversion rate D. Queue overflow count Answer: B,C 4.Which Genesys Cloud bot type is best suited for automating routine tasks within messaging channels like web chat and social messaging? A. Dialog Engine Bot B. Digital Bot Flow C. IVR Voice Bot D. Architect Call Flow Answer: B 5.What is the primary purpose of the Knowledge Optimizer in Genesys Cloud? A. To configure routing for voice bots B. To monitor queue performance for agents C. To identify gaps in knowledge articles through unanswered queries D. To auto-publish knowledge bases Answer: C 6.Which two tasks are involved in ending a bot flow correctly? (Choose two) A. Use “ Disconnect ” action B. Export bot session logs C. Reset all flow variables D. Confirm that the bot has fulfilled its purpose Answer: A,D 7.Which user role typically uses the Knowledge Optimizer to improve knowledge article coverage? Download Valid GC-AI-DB Exam Dumps for Quick Success 3 / 4 A. Workforce Analyst B. Bot Developer C. Knowledge Administrator D. Telephony Engineer Answer: C 8.A digital bot can use more than one knowledge base simultaneously to deliver multi-topic content. A. FALSE B. TRUE Answer: A 9.What is the primary function of the Knowledge Portal in Genesys Cloud? A. To analyze abandoned digital interactions B. To display knowledge base articles to end users C. To configure bot-to-agent routing rules D. To manage queue assignments for bots Answer: B 10.When is a fallback intent triggered in a digital bot? A. When user disconnects suddenly B. When the bot reaches end of flow C. When no intent matches the user ’ s input D. When an invalid variable type is detected Answer: C 11.What access level is required to publish updates to a Knowledge Portal? A. Supervisor B. Bot Administrator C. Knowledge Publisher D. Queue Manager Answer: C 12.Which two roles benefit most from reviewing the Knowledge Optimizer insights? (Choose two) A. Knowledge authors B. Social media analysts C. Bot QA testers D. Content strategists Answer: A,D 13.Which two formats are supported when importing articles into a knowledge base? (Choose two) A. LSXX B. JSON C. Markdown (.md) D. CSV Download Valid GC-AI-DB Exam Dumps for Quick Success 4 / 4 Answer: B,D 14.Which setting must match between the bot and the knowledge base for them to work together correctly? A. Bot version B. Queue routing logic C. Language configuration D. Transfer prompt type Answer: C 15.Which component determines which articles are visible in the Knowledge Portal? A. Call flow configuration B. Agent routing logic C. Article visibility settings and publication status D. Digital bot integration Answer: C 16.Which two conditions must be met for a bot to return relevant knowledge articles? (Choose two) A. Bot is linked to a queue B. Call Knowledge action is placed in the flow C. Knowledge base is active and published D. Session disconnect is enabled Answer: B,C 17.Which variable type is best suited to store true/false values in a bot flow? A. String B. Integer C. Boolean D. List Answer: C 18.Which of the following actions can be used to dynamically set values during a bot session? A. Transfer to ACD B. Set Variable C. Bot Import D. Execute IVR Script Answer: B