Kids&Us School of English ( Myanmar ) Job Description Basic Information Brand Kids&Us School of English Department: Operation s Positio n : School Service Manager Reporting to: Service Manager Work location: Kids&Us ( Center ) Version Date: 07 /0 5 /202 4 Signature Prepared by Reviewed by Approved by Accepted by Job Holder Name Su Nandar Aung Country Head May Phyo Zaw HRBP Manager Alain Thibault Group C OO Date 07/05/2024 07/05/2024 ......./........./...... ......./........./...... Organizational Information About Kids&Us International Kids&Us was founded in Manresa, Barcelona, in 2003. The success of the method and the business model brought a rapid expansion, both in Spain and internationally, which has led to the company opening schools on four continents and being able to maintain exponential growth over the last few years. Kids&Us is a successful business model, with a proven track record that goes back to 2003 and which, at the time of writing, has approximately 2 00 ,000+ students in 600+ schools throughout 10 countries. Kids&Us wants to set a benchmark and be the world's leading brand in English learning for children from the age of 1 year old. The success of Kids&Us is based on its own teaching methodology. Job Content Key Areas of Responsibility: 1. School Operations Management - Manage the onboarding of new students in compliance with the school procedures - Schedule the school classes and student community activities following the K&U MM headquarter guidelines - Manage the teachers schedules to cover all classes, community activities, internal events and demo classes - Manage and control the inventory of the s chool didactic materials and stationaries. - Ensure the school is always clean and tidy 2. Academic success management - Proactively participate in the teacher selection process - Manage and execute the Kids&Us academic procedures in full compliance - Implement all corrective measures requested from Kids&Us Myanmar Academic Management in compliance to Kids&Us standards - Make requests for teachers’ reinforcement trainings to the Academic Management 3. Customer experiences m anagement and commercial support - Develop a close relationship and high level of trust with the families by following the parent - teacher communication protocol of the school - Be accountable for all interactions with parents at the school to ensure parents and students satisfaction , resolve issues that emerge, and escalate to higher management as required - Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals - Ensure compliance to Kids&Us E nglish - only environment is respected by all staff while communicating with the students of the school - Actively participate in all CX initiative of the organization 4. People engagement and development - Manage and e valuate the performance of the services team of the school in line with the organization’s HR policies and procedures - E nsure compliance to the organization’s training programs and policies. - Drive the engagement level in the team and stimulate high morale in the school. While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management. Required Competencies: - Strong customer experience mindset - Very result - oriented - Effective communication and ability to influence stakeholders. - Good organization skills - Solution driven mindset and ability to effectively mitigate issues smoothly - Leadership and people development skills - Professional appearance - Able to work under pressure and flexible working hours, including evenings and weekends - Computer literacy Qualification and Experience Required - Education: B achelor's degree . English Major or Business Administration is preferred. - Languages: Burmese and Proficiency level of English comparable to WSE Level 13 - Previous Experience: • Minimum 3 years' experience in education industry • Minimum 1 year in management role (not necessarily in Education industry) Management information Number of subordinates directly reporting to this position: 2 - 5 Number of subordinates indirectly reporting to this position: 0