WELCOME TO PAS DE LA CASA Here’s some essential info to get you ready for the mountain. STILL NEED TO ORGANISE YOUR SKI EXTRAS? Our expert team can help you sort your lift passes, equipment hire and ski/snowboard lessons so you’re all set for your first day on the slopes. Check where to find us on our Ski Explorer app, and when you arrive in your resort, just let us know what you’d like to book – we’ll do the rest. YOUR LIFT PASS If you’ve pre-booked your lift pass with Crystal, it’ll be in your ‘welcome to the mountain’ pack. You can use your lift passes from the day after you arrive. If you’ve not booked one yet, you can see the different types available below. A lost lift pass cannot be replaced, however you can take out an insurance against this loss by going directly to the ticket office with your lift pass. It costs €1.50 per day and please note that this is only available before the lift pass is activated. Lift p ass What’s i ncluded? We recommend Grandvalira lift pass Access to all slopes including Pal, Arinsal and Arcalis. Free WiFi code Total freedom to ski where you want in any of the areas. YOUR EQUIPMENT If you’ve pre-booked your equipment with Crystal, you can head straight to your hire shop (details below)., Just tell them your name and that you’ve booked with Crystal to get your gear. Your hire shop: Rentaski 2. You will find it up the hill, opposite Burger King. Opening times: Monday to Sunday , 8:30-20:00 If you arrive before the hire shops close, it’s worth going to pick up your equipment the same day. You can still go the next day, but give yourself some extra time in case it’s busy. And remember, you’ll need to wear ski socks if you’re hiring boots, and you’ll need to take your own boots with you if you’re just hiring skis or a snowboard. Not sure what equipment you’ll need? We recommend standard if you’re a beginner getting used to the slopes, or you’re a more advanced skier wanting to take it easy. If you’ve got more experience and are looking to improve your existing skills, you should go for intermediate equipment. And advanced is best for experienced skiers who want to use more recent, high-performance equipment. SKI OR BOARD SCHOOL Booking on to ski or snowboard school is the best way to learn and practise your technique. Here in Grandvalira, we work with Grandvalira Ski School. Their uniform is all blue so that it’s easier for our guests to find and identify them. If you’ve pre-booked lessons with Crystal, there’ll be a voucher in your ‘welcome to the mountain’ pack. You’ll need to take this with you on your first day of lessons and give your name to the ski school. Ski school meeting point: next to the “English Groups” post. You will find the meeting point down the stairs below the gondola. We will have our resort reps at the ski school meet points to help you find your instructors. To reach the meeting point, turn right when you step outside your hotel and carry on walking until you see the slopes on the left hand side. There is a walk way opposite the restaurant Lizarran and this is where your ski school meeting point will be. Arrive at: please arrive at the time stated on your ski school voucher. We recommend aiming to arrive at least 15 minutes before the official meeting time. If you still need to book your lessons, your Crystal Rep can help. Just let them know if you’re interested, and we’ll sort the rest. HOW DO I GET TO THE SLOPES? The nearest lift to your hotel is La Solana. To get there, walk towards the right when you step outside your hotel and follow the road down to the chairlifts. There are some stairs opposite Lizarran. Remember to allow extra walking time if you are walking in ski boots. WHERE TO FIND YOUR CRYSTAL TEAM Our Ski Explorer app is packed full of useful info about Pas de la Casa. To see where to find your Crystal Rep, go to the ‘Trip’ section, under ‘Meet the Teams’. Come and see us for a chat and to ask any questions or for more advice on where to ski and things to do in Pas de la Casa. You can also join us at our Crystal welcome meeting where we’ll give you a 15-minute intro to Pas de la Casa, including personal recommendations on making the most out of your time here. Need to speak to someone? Get in touch with our Crystal overseas team 24/7: From a UK Mobile: +44 33333 65917 From an Irish mobile: 00353 1541 0278 See you on the slopes. Your Crystal Team