Mohamed Khaled Cairo, Hadayiq halwan, Cairo Abokhaled180150@gmail.com 01004334419 SUMMARY Results-driven professional with two years of experience in customer-facing and leadership roles. Began as a Sales Representative, consistently driving revenue growth, building strong customer relationships, and delivering exceptional service. Progressed into an Operational Team Leader role, overseeing daily operations, coaching and developing team members, monitoring performance metrics, and ensuring adherence to quality and productivity standards. Skilled in sales, people management, performance improvement, stakeholder communication, and operational excellence, with a strong focus on achieving business objectives and fostering high-performing teams. EXPERIENCE Operations, Team Leader Concentrix October 2025 - Present • Working as a Team Leader involves guiding, supporting, and motivating a team to achieve organizational goals while maintaining high standards of performance and customer satisfaction. A Team Leader is responsible for overseeing daily operations, monitoring key performance indicators, providing coaching and feedback, and ensuring adherence to company policies and processes. Sales Representative Concentrix July 2024 - October 2025 • Cultivated productive client relationships by providing tailored product recommendations, consistently aligning solutions with evolving customer requirements to increase satisfaction and retention. Broker Freelance February 2022 - May 2024 • Negotiated and closed contracts for clients across diverse industries, facilitating successful transactions in accordance with evolving market trends and regulatory guidelines. Sales Maksab July 2021 - July 2022 • Forged and nurtured key client relationships to expand revenue streams and drive repeat business across diverse sectors. translator Freelance October 2021 - January 2022 • Rendered high-quality translations for technical documents and marketing materials, ensuring linguistic accuracy and cultural relevance for international clients. EDUCATION Arts, Department of Interpretation Helwan University • January 2026 CERTIFICATIONS A Certificate from the Language Center Helwan University • Linguistic skills of the Arabic language. A Certificate from the Language Center the Faculty of Arts, Helwan University • Mastering English language skills. Certificate from the LCSP Center English Translation and Speaking Certificate from the English Language Department, Faculty of Arts, Helwan University • Mastering speech and expression in English. EMEA Leadership LaunchPad: IGNITE Phase 1 Concentrix • January 2026 • A core leadership development program created to empower both aspiring and current leaders across the EMEA region with the fundamental capabilities, mindset, and leadership behaviors needed to drive success and lead effectively in an evolving business landscape. Coachcentrix Fundamentals Concentrix • January 2026 • Coachcentrix Fundamentals is a foundational learning program designed to provide professionals with the core concepts, skills, and mindset necessary for effective coaching. It establishes a solid base for individuals looking to strengthen their coaching capabilities and apply them to leadership, performance management, employee development, and day-to-day workplace interactions. SKILLS Skills 1: Strong organizational and time-management skills Skills 2: Exceptional communication and interpersonal skills Skills 3: Ability to work independently and as part of a team Skills 4: Detail-oriented and able to handle multiple tasks simultaneously Skills 5: Experience in managing budgets and handling financial documents. Skills 6: Interacting with computers and using Microsoft programs