CPOA Exam Questions ServiceNow Certified Platform Owner Associate (CPOA) 0 Get Exam - Ready: Master the ServiceNow CPOA Certification CPOA Practice Test and Preparation Guide Get complete detail on CPOA exam guide to crack Platform Owner Associate. You can collect all information on CPOA tutorial, prac tice test, books, study material, exam questions, and syllabus. Firm your knowledge on Platform Owner Associate and get ready to crack CPOA certification. Explore all information on CPOA exam with number of questions, passing percentage and time duration t o complete test. ServiceNow Platform Owner Associate Certification Practice Exam 1 CPOA Practice Test CPOA is ServiceNow Certified Platform Owner Associate – Certification offered by the ServiceNow. Since you want to comprehend the CPOA Question Bank, I am assuming you are already in the manner of preparation for your CPOA Certification Exam. To prepare for the actual exam, all you need is to study the content of this exam questions. You can recognize the weak area with our premium CPOA practice exams and help you to provide more focus on each syllabus topic covered. This method will help you to increase your confidence to pass the ServiceNow Platform Owner Associate certification with a better score. ServiceNow Platform Owner Associate Certification Practice Exam 2 CPOA Exam Details Exam Name ServiceNow Certified Platform Owner Associate Exam Code CPOA Exam Fee USD $300 Exam Duration 90 Minutes Number of Questions 70 Passing Score Pass / Fail Format Multiple Choice Questions Schedule Exam Webassessor Sample Questions ServiceNow Platform Owner Associate Exam Sample Questions and Answers Practice Exam ServiceNow Certified Platform Owner Associate (CPOA) Practice Test ServiceNow Platform Owner Associate Certification Practice Exam 3 CPOA Exam Syllabus Topic Details Weights Strategy - Identify the process that helps an organization protect the technology landscape/environment from outages and improve the visibility of the landscape infrastructure - Identify the inputs to making a roadmap - Identify the characteristics of technical governance coding best practices - Identify the key considerations for user experience for interacting with the platform - Identify the level of engagement from Project M anagement Office (PMO) Functions during the Implementation phase - Identify the platform solution that allows building or supporting successful citizen development on the Platform Given a scenario: about a development strategy, identify the ServiceNow capa bility that should be used to meet the business needs about an organization's needs and implementation strategy, identify the most efficient implementation sequence using SDLC for developing in the ServiceNow environment, identify the key benefits about a testing need, identify the application(s) that should be used for testing about Project Management Office (PMO) Functions, identify the ServiceNow applications that should be recommended to them about data, identify the impact of not having a contextual Co nfiguration Management Database (CMDB) including a goal, identify the ServiceNow foundational element that will most completely accomplish this goal about data strategy, identify the need for the appropriate process about security, identify the method that should be used to secure the ServiceNow Platform 21.4% People - Identify the scope of a OCM Community Champion. 15.7% ServiceNow Platform Owner Associate Certification Practice Exam 4 Topic Details Weights - Given an IT and Security department are coming with conflicting applications/tools, identify how the platform owner should resolve the issue. Given a scenario: about a project that needs to be completed, identify the certification that will show an indiv idual is prepared to complete the work about organizational change management, identify the steps that should be taken identify the factors to consider of a communication plan about sponsorship engagement, identify any potential issues that will cause the sponsorship engagement to not be successful, and why about engagement, identify the role that would be responsible for resolving an issue about an organization and knowledge management, identify how knowledge management should be conducted with various nam ed roles in the organization and a task that needs to be completed, identify which role should be responsible for the task about a supplier, identify the type of supplier that is needed to solve for the gap in expertise or time about ServiceNow partners, i dentify a need for the partner or how to find the partner information that is needed Process - Given a ServiceNow application deployment process per Now Create, identify the next stage in the process that should occur Given a scenario: about a code promotion process, identify the method that should be used for a requirement on the platform that needs development, identify where the development should be done identify the negative aspects of using the Waterfall 15.7% ServiceNow Platform Owner Associate Certification Practice Exam 5 Topic Details Weights approach identify the type of Software Development Life Cycle (SDLC) that should be used or the benefits of using the given SDLC Technology - Identify the critical components for an upgrade - Identify the scenario that requires cloning in the ServiceNow environment - Id entify scenarios when exclusions or data preservers are required - Identify the characteristics of support portal in a ServiceNow environment - Identify the basic technical characteristics of the ServiceNow Platform Core Service - Identify the basic techni cal characteristics of the ServiceNow Platform Now Intelligence - Identify the basic technical characteristics of the ServiceNow Platform Admin and Configuration - Identify the basic technical characteristics of the ServiceNow Platform Integration Services - Identify the basic technical characteristics of the ServiceNow Platform Security and Compliance - Identify the types of implementation models for ServiceNow Given a scenario: identify the characteristics of testing inside an upgrade cycle in a ServiceNow environment identify the characteristics of testing outside an upgrade cycle in a ServiceNow environment about an upgrade, identify the improvements the upgrade is going to bring to the platform about patches, identify the next step for using the patches in the ServiceNow environment that requires using the support portal, identify the steps that are required about getting formal documentation from ServiceNow, identify where compliance and regulatory is located or how it can be requested from ServiceNow (TRUST Center, CORE Community, etc.) 22.9% Data - Identify the importance of data as a whole 11.4% ServiceNow Platform Owner Associate Certification Practice Exam 6 Topic Details Weights - Identi fy the characteristics of foundational and transactional data - Identify the function of the ServiceNow compliance - related resources - Identify when reporting or Performance Analytics should be used and why - Identify examples of value - driven metrics - Ide ntify the characteristics of the Strategic Planning Workspace (SPW) Given a scenario: about compliance, identify the issues that need to be addressed ServiceNow Governance - Identify the artifacts, tools, communication channels, etc. that are used while transacting with ServiceNow licenses/subscriptions. - Identify the characteristics of different types (fulfiller, user, capacity, etc.) of licensing available for ServiceNow. - Identify the characteristics of the three levels of governance (Strategic/Executive, Portfolio/Demand, Technical.) Given a scenario: about an organization that needs to build an integration between ServiceNow and a second system used by the organization , identify the options for establishing that integration (e.g., ServiceNow native integration (i.e., Active Directory), Integration Hub, 3rd party provided integration (i.e., one provided as a service, but not by ServiceNow) or building a custom integratio n) where an area of the business wants to begin using the service catalog and request fulfillment capabilities to serve the rest of the business, identify the business licensing implications (business stakeholder license, any integration hub spokes/ transa ctions, fulfiller, etc.) that should be considered identify the KPI (CSAT, etc.) maintained by ServiceNow 12.9% ServiceNow Platform Owner Associate Certification Practice Exam 7 CPOA Questions and Answers Set 01. Which action best demonstrates the Product Owner acting as the “voice of the customer”? a) Reviewing technical architecture designs alone b) Translating customer requirements into user stories c) Approving system-level network configurations d) Writing SQL database scripts Answer: b 02. What is the primary benefit of collaborating with design and engineering teams during feature development? a) Increasing platform server capacity b) Shortening the testing phase c) Ensuring features are user-friendly and technically feasible d) Reducing licensing fees Answer: c 03. Which key responsibility ensures the platform consistently meets agreed service levels for availability and performance? a) Coordinating Agile ceremonies b) Monitoring system metrics and user experience c) Writing technical specifications for developers d) Managing financial reporting for the platform Answer: b ServiceNow Platform Owner Associate Certification Practice Exam 8 04. Why should the Head of Product mentor product management teams? a) To reduce the need for product documentation b) To build leadership capacity and improve product decision-making c) To replace the need for engineering managers d) To decrease the number of product managers needed Answer: b 05. A Platform Owner schedules weekly __________ to identify and address any performance degradation before it impacts users. a) Performance health checks b) Code refactoring sessions c) Vendor negotiations d) New feature brainstorming Answer: a 06. What is a primary responsibility of a ServiceNow Architect during requirements gathering? a) Capturing both business and technical needs from stakeholders b) Creating marketing strategies c) Managing customer subscription renewals d) Performing HR performance reviews Answer: a 07. Why is monitoring platform performance a critical responsibility for a SaaS Platform Owner? a) To assess the design of office floor plans b) To comply with HR onboarding procedures c) To ensure uptime, speed, and user experience meet expectations d) To determine team attendance rates Answer: c ServiceNow Platform Owner Associate Certification Practice Exam 9 08. The Head of Product ensures multiple product lines operate under a shared __________ that aligns with company goals. a) Vision b) Database c) Sprint backlog d) License agreement Answer: a 09. When managing dependencies between projects, what should a Program Manager prioritize? a) Focusing only on the highest-budget project b) Avoiding communication with other teams c) Delaying dependent tasks until the end of the program d) Synchronizing key deliverables to avoid bottlenecks Answer: d 10. What is the primary reason a Platform Owner should collaborate closely with both technical and customer-facing teams? a) To streamline internal HR processes b) To implement new programming languages c) To manage external vendor contracts d) To balance system functionality with user needs Answer: d ServiceNow Platform Owner Associate Certification Practice Exam 10 Full Online Practice of CPOA Certification ProcessExam.com is one of the world’s leading certifications, Online Practice Test providers. We partner with companies and individuals to address their requirements, rendering Mock Tests and Question Bank that encourages working professionals to attain their career goals. You can recognize the weak area with our premium CPOA practice exams and help you to provide more focus on each syllabus topic covered. Start Online practice of CPOA Exam by visiting URL https://www.processexam.com/servicenow/servicenow-certified- platform-owner-associate-cpoa