INDUCTUS GCC · OPERATING MODEL ADVISORY Shared Services Center Setup Services Building efficient, scalable, and future-ready global operations in India. 01 — THE OPERATING LOGIC One operating hub can simplify a global enterprise Shared services bring repeatable work, common controls, and service ownership into one visible operating model. Shared Services Center Setup Services 2 02 — WHY THE SHIFT Enterprises move toward shared services when fragmentation becomes a constraint Streamline Bring fragmented operations onto a clearer, repeatable path. Control Improve consistency, governance, and process accountability. Use talent well Direct scarce skills and resources toward higher-value work. See performance Create visibility into service quality, capacity, and demand. Scale support Expand support capacity as the enterprise grows. Shared Services Center Setup Services 3 03 — SCOPE THE CENTER Functions that can move into one operating model Shared Services Center Setup Services 4 04 — SETUP ROADMAP Set up the center in seven deliberate moves Each move reduces uncertainty before the next one becomes expensive. 01 Define Objectives and feasibility. 02 Evaluate Location and operating model. 03 Standardize Processes and controls. 04 Build Talent and capacity. 05 Integrate Technology and systems. 06 Govern Compliance and measures. 07 Improve Launch, optimize, repeat. Shared Services Center Setup Services 5 05 — CHOOSE THE FIT The right model depends on the work, not the label Centralized SSC Decentralized model Center of Excellence Repeatable services, common controls, consistent delivery. Local autonomy where market context matters. Specialized expertise, innovation, and capability leadership. Best fit: scale and standardization Best fit: proximity and responsiveness Best fit: depth and differentiation Select the mix based on business goals, process maturity, and strategic priorities. Shared Services Center Setup Services Shared Services Center Setup Services 6 06 — THE DIGITAL LAYER Technology turns shared services into a scalable platform Automate workflows and remove avoidable handoffs. Apply AI to suitable business processes. Use cloud collaboration for distributed teams. Connect enterprise systems and shared data. Give leaders timely visibility with data-driven insight. Shared Services Center Setup Services 7 07 — TRANSITION DESIGN Migration succeeds when change is designed in CHALLENGE DESIGN RESPONSE Process migration Map dependencies, sequence waves, and document controls. Change management Involve stakeholders early and communicate the case for change. Talent availability Plan roles, skills, hiring, and transition capacity together. Technology integration Align architecture, data, access, and testing before go-live. Governance Define ownership, escalation paths, SLAs, and review cadence. Shared Services Center Setup Services 8 08 — PERFORMANCE SYSTEM Measure the center by service outcomes A balanced KPI set creates a fact base for continuous improvement. It does not imply guaranteed results. KPI family What to monitor Speed Process turnaround time Cost Cost per transaction Service Service-level agreement compliance Quality Process accuracy People Employee productivity Experience Stakeholder satisfaction Shared Services Center Setup Services 9 09 — INDUCTUS GCC Inductus GCC helps make the model operational Advise Set the right scope and structure. Connect Connect location, process, talent, and technology decisions. Ready Prepare workforce strategy and operational readiness for launch. Evolve Scalable delivery models that evolve with the enterprise. Strategic GCC enabler for enterprises building capability in India. Shared Services Center Setup Services Shared Services Center Setup Services 10