How Can Restaurants Make Use of Chatbots? Chatbots are increasingly being used by digitally savvy businesses to provide excellent, personalised customer experiences that gain new customers and convert more sales. The restaurant business has historically been behind the curve in terms of online marketing and has been sluggish to adopt new technology in order to attract customers. A select few restaurants can rely on excellent food and word-of-mouth to keep tables packed. However, the vast majority of people are unable to do so. This is where chatbots can help to acquire new clients and increase customer loyalty. Before you naively launch a chatbot on your website or social media channel, you should first decide how you intend to use it. Consider the advantages you want them to provide for your restaurant. The first stage is to create a restaurant marketing strategy. It will assist you in developing a framework and defining how a chatbot fits into your marketing and customer care strategy. How Can Chatbots Assist Your Restaurant? Chatbots are adept at increasing consumer engagement, whether online or in your restaurant. Through an engaging, conversational interface, they may make recommendations, accept orders, provide special bargains, and answer any questions or concerns a consumer has. You can experiment with a variety of chatbot ideas. The procedure is short and simple, and it may lessen the likelihood of a confrontation. Here are eight instances of how using a chatbot on a regular basis may alter your restaurant: 1.Reservations should be redesigned Managing bookings and taking customer orders can be time-consuming, especially when there is a wide range of online takeaway options to choose from. Because of human error, orders can and will occasionally go awry. However, by deploying a chatbot on your website, app, social media accounts, or phone system, you will be able to connect with customers fast. Chatbots can handle these time-consuming activities while ensuring that orders are completely accurate. Keeping human error to a minimum will increase client trust and loyalty. 2. Make Table Service Easier You've probably gone to a restaurant where the waiter or waitress seemed to forget about you, resulting in a lengthy wait for your food. However, by deploying chatbots, this annoyance may be minimised, ensuring that every customer has a positive experience and is handled in a timely manner. 3. Market Special Offers A chatbot can breathe new life into your dormant email list. It can, for example, entice clients who haven't visited you in a while with new prices and special offers. Chatbots can also detect repeat clients and urge them to return by giving them special offers via email, Facebook Messenger, or text messaging. 4. Customize Food Suggestions Knowing your customers is critical to establishing trust and loyalty. This is especially true for younger generations, who want businesses to understand their preferences and aren't afraid to express their displeasure if these expectations aren't realised. Understanding a customer's food and beverage preferences and using them to provide customised recommendations could thus be an important tool in pleasing your customers. Chatbots may be a better alternative than requiring your personnel to learn your menu from the ground up and develop a thorough grasp of all your clients in order to offer these recommendations. Using prior purchase information, a chatbot can recommend meals to consumers that they may not be aware of, as well as the ideal drink to pair with their desired meal. All of this strengthens their attachment to your establishment. 5. Follow-up on Feedback Reviews are important to the modern consumer, who will now base their restaurant decisions on feedback posted by prior diners on sites like Yelp and TripAdvisor. Receiving favourable listings on these sites is critical, but individually following up with each consumer to urge them to do so takes a long time. Chatbots can automatically remind your consumers to submit feedback. During the booking process, they will also assist you in obtaining their consent to email them following their visit. They offer a quick and easy way to collect consumer feedback and evaluations. 6. Make Delivery and Takeaway Easier Customers may find it difficult to order takeout. Chatbots, on the other hand, provide a quick and easy experience. They can place their order with your restaurant on Facebook or through the chat window on your website while conversing with the chatbot. It's a great alternative to having to phone you or use an app to place the order. 7. Conserve Time According to Tidio's research, one out of every nine customer inquiries is concerning the status of their delivery. If you own a restaurant that offers takeout, a chatbot can rapidly answer these queries for clients. It has the potential to save your employees time. You may also alleviate clients' anxieties by deploying a Delivery Tracking Chatbot, which gives them up-to-date delivery information. 8. Customers should be nurtured It's critical to realise that not everyone who visits your website or social media profile intends to buy from you. They could be looking for specials or comparing your menu to another restaurant's. However, this provides an opportunity for your chatbot to communicate with customers, direct their search, share your menu and pricing information, and capture their personal information. You can establish an excellent user experience by responding immediately, communicating with them in a polite manner, and quickly resolving their questions. As a result, it may develop a bond with that potential customer.