+351 963 502 205 Linkedin.com/in/nadiarvmartins/ Lisbon, Portugal nadiarvmartins@gmail.com SOFT SKILLS Decision Making Leadership Problem Solving Teamwork Communication RESUME Raised by entrepreneurs, early exposure to customer relations in family's fashion stores. Methodical thinker and a 'make things happen' person with passion. WORK EXPERIENCE Project Manager Office | HiQi - Mobility Solutions Aug. 2021 - Dec. 2023 Product Team Manager Cultivate strong relationships with financial stakeholders Resolve conflicts related to financial product offerings Supporting the daily hustle and bustle of financial activities Implement end-to-end solutions with daily high impact Foster effective team communication and collaboration Provide training and mentoring for new team members Analysis Sales Performance Integrate sales and social media data for reports Analyze KPIS to track business success. Schematize and interpret data to evaluate overall performance Identify improvement areas to maximize customer satisfaction Growth Strategy Report directly to global managers Create, develop and manage cross-team projects Revise workflows and implement process automation Propose strategies to foster the growth of specific departments Marketing Management Manage creative projects with external agencies Conduct benchmarking and analyze competitors performance Stay ahead of what our comercials and potential clients want English Portuguese Spanish SALES & MARKETING MANAGER NÁDIA MARTINS HARD SKILLS Project Management B2B Sales Microsoft Office LANGUAGES EDUCATION Business Administration and Management | ISCTE Sep. 2018 - Jun. 2021 Marketing Management; Data Analysis; Business strategy; Statistics; Mathematics; Finance; Economy; Law; Accounting; Human Resources Strategic Marketing | Católica Lisbon Business School Apr. 2023 - Jul. 2023 Marketing Performance; Trade Marketing; Digital Marketing; Social Media; Consumers Behavior; Brand and Communication Strategy EXTRA-CURRICULAR ACTIVITIES Vice-President and Head of Finance | Unir - Students' Association Apr. 2020 - May 2022 Co-leadership; Budjet Management; Partnerships; Management of Recreational, Social and Educational Events E-commerce Growth | Trevo Dourado Fashion Retail Jul. 2020 - Mar. 2023 Digital Marketing; SEO; E-mail Marketing; Social Media Management; Content Creation; User Experience; Rebranding