Trade Nest – Refund & Cancellation Policy 1. Introduction This Refund & Cancellation Policy outlines the conditions under which users of Trade Nest's services may request refunds or cancel their subscriptions. The aim of this policy is to reduce chargebacks, build trust with users, and maintain compliance with payment processors and applicable UK laws. 2. Eligibility for Refunds New customers are eligible for a full refund within 14 days of their initial purchase date. After this period, refunds may only be provided on a discretionary basis and require authorisation by a member of Trade Nest’s senior management team. 3. Established Users and Partial Refunds Once a user has been active for over 30 days, they are considered an established user. Established users may cancel at any time but are only eligible for a partial refund if the cancellation occurs more than 14 days into the current billing cycle, and only if approved by senior management. 4. Cancellation and Data Retention Users may cancel their subscription at any time. Upon cancellation, account data will be scheduled for deletion within a period ranging from 30 days to 12 months. This allows for potential account reactivation and ensures compliance with platform continuity protocols. 5. Retention of Transaction Data In accordance with UK HMRC billing and accounting regulations, Trade Nest retains transaction and invoice data for a period of up to 6 years. This information is securely stored and used solely for tax and financial reporting compliance. 6. Refund Process and Timelines All approved refunds are processed within 7 to 14 business days. The exact time may vary depending on the payment method and financial institution. 7. Contact For refund or cancellation enquiries, please contact support@thetradenest.co.uk. All refund requests will be assessed in line with this policy and subject to approval by the appropriate authority. Effective Date This Policy is effective as of 08/06/2025.