Curriculum vitae PERSONAL INFORMATION Scott Burns Rotterdam (Netherlands) +31 6 40 87 88 67 scotteyalburns@gmail.com www.linkedin.com/in/scotteyalburns WORK EXPERIENCE 08/2019–Present Customer Service Representative LCS Agency, Rotterdam (Netherlands) ▪ engaged in maintaining high customer service standards via an online website-based platform for the Under Armour. ▪ the markets are international and I currently work in French, Spanish English and Italian, making use of Arabic in isolated cases. 06/2017–01/2019 Client Advisor Match4Markets, Leiden (Netherlands) ▪ worked as a client advisor on the Spanish, French, Italian, German, Austrian, Swiss, British and Canadian markets. ▪ conversed in five languages daily (French, Spanish, Italian, German and English). 09/2016–06/2017 Customer service representative Huntsman Corporation, Wynyard (United Kingdom) ▪ account management of Italian, Spanish, Swiss and German clients. ▪ intracompany transfers: organisation of internal transfers between European and international warehouses (Dubai, Japan, Brazil, Korea and Taiwan). ▪ translation of official communications from English to Spanish and Italian. ▪ use of SAP. 05/2015–09/2016 Administrative Assistant NRG4Business, Stockton-On-Tees (United Kingdom) ▪ worked as an administrative assistant. ▪ organised meetings. ▪ created spreadsheets and sent emails on behalf of the bosses. ▪ spoke on the phone to clients. ▪ typed letters. 01/2015–05/2015 Market Research Kline & Company, Prague (Czechia) ▪ worked as a market researcher and linguist. ▪ completed research projects in the beauty sector. ▪ worked primarily in the Italian market. ▪ work involved interviewing salon-owners and end-users 21/11/19 © European Union, 2002-2019 | http://europass.cedefop.europa.eu Page 1 / 4 Curriculum vitae Scott Burns 09/2014–11/2014 Translator Eurologos Milano, Milano (Italy) ▪ internship as a translator and reviser. ▪ worked with documents in Italian, Spanish, French and English. ▪ translated from Italian to English. ▪ documents included fashion house press releases and cruise cabin manuals. ▪ use of SDL Trados. ▪ contributed articles to the company blog on topics such as linguistic diversity in the Middle East. 01/2014–08/2014 Administrative Assistant NRG4Business, Stockton-On-Tees (United Kingdom) ▪ worked as an administrative assistant. ▪ organised meetings. ▪ created spreadsheets and sent emails on behalf of the bosses. ▪ spoke on the phone to clients. ▪ typed letters. 08/2013–11/2013 Teaching Assistant Gymnasium Västerhöjd, Skövde (Sweden) ▪ internship as teaching assistant at a Swedish high school. ▪ taught French, Spanish, Italian and English. ▪ assisted with administration tasks. ▪ helped organise educational events. EDUCATION AND TRAINING 04/02/2019–15/06/2019 MRes Study Abroad Semester: Lebanon Université Saint-Joseph, Beirut (Lebanon) - Lebanese Arabic A2/B1, - Modern Standard Arabic B1, - Moyen orient : conflits et enjeux 11/09/2017–Present Master of Research: Middle Eastern Studies Leiden University, Leiden (Netherlands) - Worked as a teaching assistant for BA MES course by Sasha Goldstein-Sabbah. - Worked as a transcriber in PhD Research Group: "The Making of (Trans)national Middle Eastern Identities" - Received Minerva Scholarship - Received Uhlenbeck Scholarship - Received Lustra+ Scholarship - Completion of fieldwork research semester in Beirut, Lebanon. 09/2017–06/2018 Pre-master Middle Eastern Studies Leiden University, Leiden (Netherlands) ▪ Politics, Ideologies and Societies in the Middle East ▪ Diasporas and Minorities in the Middle East ▪ Economies of the Middle East 21/11/19 © European Union, 2002-2019 | http://europass.cedefop.europa.eu Page 2 / 4 Curriculum vitae Scott Burns ▪ Language and Identity in the Middle East ▪ Séminaire: Maghreb Francophone 01/2012–05/2012 Erasmus Study Exchange Programme Università di Bergamo, Bergamo (Italy) Erasmus study exchange programme at Università di Bergamo in Bergamo, Italy. 09/2011–12/2011 Erasmus Study Exchange Programme Univerdad De Deusto, Bilbao (Spain) Erasmus study exchange programme at Universidad de Deusto in Bilbao, Spain. 21/09/2009–07/06/2013 Bachelor of Arts (Hons): Modern Languages - Programme A: Italian/Spanish University of Manchester, Manchester (United Kingdom) ▪ Spanish Language ▪ Italian Language ▪ Portuguese Language ▪ Contemporary Italian Culture ▪ Spanish and Latin American Culture ▪ The Structures of Modern Italian ▪ Italian Sociolinguistics PERSONAL SKILLS Mother tongue(s) English Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production Italian C2 C2 C2 C2 C2 Spanish C2 C2 C2 C2 C2 French C1 C1 C1 C1 C1 Hebrew B2 B2 B2 B2 B2 Arabic B1 B1 B1 B1 B1 Attestation USJ - B1 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills I have strong communication skills due to the fact that my education and work life so far has been primarily focused on the harvesting and maximisation of my communication skills. I have a high level of writing and I have contributed articles to the University of Manchester’s Portuguese-language newspaper and the Eurologos Milano company blog. I have also volunteered as a mentor for incoming study abroad students to assist them in adapting to UK life. Organisational / managerial skills I partook in a year abroad for my Bachelor degree and my experience of living abroad has taught me to be self reliant and disciplined. I have lived in Italy, Spain, Sweden, Czech Republic and currently the Netherlands, whilst studying my Research Master degree in Middle Eastern Studies at 21/11/19 © European Union, 2002-2019 | http://europass.cedefop.europa.eu Page 3 / 4 Curriculum vitae Scott Burns Leiden University. I recently lived for a 6 month period in Beirut, Lebanon and studyied at Université Saint-Joseph. I took courses in political science, Middle Eastern studies, Modern Standard Arabic and Lebanese Arabic. Job-related skills I have a high grasp of technology and quickly learn to use new software; incl. SDL Trados and SAP. I am also extremely comfortable with both Mac and Windows. Digital skills SELF-ASSESSMENT Information processing Communication Content creation Safety Problem- solving Proficient user Proficient user Independent user Proficient user Independent user Digital skills - Self-assessment grid 21/11/19 © European Union, 2002-2019 | http://europass.cedefop.europa.eu Page 4 / 4