GOH ZI QI CHLOE chloegzq@u.nus.edu ▪ +65 9791 8119 ▪ www.linkedin.com/in/chloe - goh EDUCATION NATIONAL UNIVERSITY OF SINGAPORE Bachelor of Social Sciences (Honours ) AUG 2018 – DEC 2022 Monetary and Financial Economic, Minor in Business Administration ▪ Relevant Modules : o EC3305: Programming Tools for Economics o EC4304: Economic and Financial Forecasting o FIN3701: Corporate Finance PROFESSIONAL EXPERIENCE BYTEDANCE LTD., TIKTOK PRODUCT AND PROCESS ANALYST INTERN JAN 2022 – PRESENT ▪ Oversees the end - to - end planning and tracking of 3 projects, while gathering user pain points/feedback, preparing detailed SOPs, and documenting dynamic project timelines and launch plans ▪ Leads at least 20 different discussions/meetings across cross - functional stakehol ders to build partnership s and ensure effective collaboration, in both English and Mandarin ▪ Alleviates gaps in communication between upstream and downstream by establishing a more efficient system while successfully reducing average turnaround time of concluding bad cases escalated by internal stakeholders from more than a week to 1 working day ▪ Creates more than 5 streamlined processes for existing or new workflows in order to improve business metrics (i.e. potential revenue loss, response time) ZEBRA TECHNOLOGIES TRADE COMPLIANCE INTERN JUL 2021 – DEC 2021 ▪ Developed daily on - hold transactions reports using Excel and supports approvals of at least 30 shipments within the Global Trade Management (GTM) system , easing import and export controls ▪ Designed a 54 - page standard operating procedure (SOP)for navigating within t he GTM system and releasing on - hold transactions ▪ Improved and drafted documentation of more than 5 working processes such as navigating various systems and databases such as Oracle Analytics Cloud and Oracle Agile PLM to facilitate data analysis FEMTECH PARTNERS RESEARCH INTERN AUG 2020 – NOV 2020 ▪ Generated positive publicity for company’s milestone of winning the UK impact in Singapore award via Instagram and LinkedIn, and gained at least 15% rise in organic followers for both platforms ▪ Evaluated the content detailing impact of FinTech on 3 financial markets (India, Korea, China) and drafted pitch decks to advocate financial inclusion for potential clients LEADERSHIP & ACTIVITIES NUS FASS SPORTS CLUB PUBLICITY COMMITTEE HEAD DEC 202 0 – SEP 2020 ▪ Spearheaded various publicity projects via Instagram with a team of 4 for significant club events such as Arts Open 2020 , which resulted in an increased target outreach by 25% ▪ Initiated several design campaigns for club merchandise such as event tees and faculty banner s EUSOFF HALL ORGANIZING COMMITTEE PUBLICITY DIRECTOR DEC 20 18 – AUG 2019 ▪ Analysed current social media trends with a team of 3, organized media efforts by posting at least 30 different innovative designs, generating favourable response from 300 camp attendees ▪ Founded the Instagram account @eusoff_camps, and pushed for content creation, driving organic growth by at least 200% ADDITIONAL INFORMATION Technical Skills : Microsoft Excel, Word, PowerPoint, Outlook, Python, STATA , Dashboards Language s: English (Fluent) , Mandarin (Fluent) Interests: Swimming, reading, crime/economic/tech documentaries