Why Companies Choose Gfacility Over Jira and ServiceNow As IT environments grow more complex, organizations are seeking ITSM platforms that deliver real outcomes, faster adoption, and measurable value without unnecessary complexity. IMPLEMENTATION Faster Deployment, Faster ROI ServiceNow implementations often take months and require heavy configuration, consultants, and change management. Jira demands significant customization to function as a full ITSM platform. Gfacility enables rapid deployment with teams going live in weeks rather than quarters. Pre-configured ITIL-aligned workflows reduce setup time and eliminate over-engineering. 3x Faster Go-Live Weeks instead of months PURPOSE-BUILT Designed for Modern IT Teams Jira's Origin Built as a development and issue-tracking tool, not for comprehensive ITSM. ServiceNow's Focus Designed primarily for large enterprises with complex governance structures. Gfacility's Approach Purpose-built for modern IT operations teams needing clarity, control, and automation without bloat. IT teams stay productive without relying on engineers or external administrators. AI-POWERED AI That Delivers Real Outcomes Both Jira and ServiceNow promote AI capabilities, but these are often add-ons or limited to specific modules. Gfacility embeds AI across the service lifecycle: Intelligent ticket classification Smart routing and prioritization Predictive risk identification Actionable insights instead of static reports Superior User Experience and Unified Capabilities Simpler Interface ServiceNow can overwhelm non-technical users. Jira feels unintuitive for business users. Gfacility prioritizes clean design, faster ticket submission, and reduced training time. Complete ITSM Out-of-Box Jira relies on third-party plugins. ServiceNow requires additional modules. Gfacility delivers incident, problem, change, asset management, and analytics natively. COST & STANDARDS Transparent Pricing and ITIL Alignment Cost Transparency ServiceNow has high licensing costs and unpredictable expansion fees. Jira becomes expensive with plugins and automation. Gfacility offers clear, scalable pricing without hidden dependencies or mandatory add-ons. ITIL Best Practices While both competitors support ITIL frameworks, Jira requires heavy configuration to align properly. Gfacility is ITIL-aligned by design , ensuring structured workflows, governance, and compliance without excessive customization. VISIBILITY & SCALE Operational Clarity That Grows With You Better Visibility Many teams report having data but lacking clarity. Gfacility transforms operational data into real-time insights: Service performance metrics Bottleneck identification SLA risk monitoring Asset health tracking Change impact analysis Scales Without Complexity Jira setups become fragmented as organizations grow. ServiceNow scales but adds administration overhead. Gfacility scales horizontally and vertically , supporting growth while keeping workflows manageable and adaptable. Built for Today's Hybrid, AI- Driven Workplace Hybrid Work Support Designed for remote teams and distributed operations with seamless cloud integration. Cross-Functional Delivery Enables collaboration across departments without silos or friction. AI-Driven Operations Embedded intelligence that reduces workload and improves decision- making. Continuous Improvement Built for organizations that need to adapt quickly to changing business needs. The move towards Gfacility isn't about replacing tools—it's about reducing friction, improving outcomes, and enabling IT teams to focus on what truly matters.