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CompTIA - 220-1202 Pass Exam 1 of 65 Verified Solution - 100% Result Category Breakdown Category Number of Questions Security 5 Operational Procedures 2 Software Troubleshooting 3 TOTAL 10 Exam Topic Breakdown Exam Topic Number of Questions Topic 2 : Performance Based Questions (PBQ) 5 Topic 1 : Multiple Choice Questions 5 TOTAL 10 CompTIA - 220-1202 Pass Exam 2 of 65 Verified Solution - 100% Result Topic 2, Performance Based Questions (PBQ) Question #:1 - - [Security] (Exam Topic 2) Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue. INSTRUCTIONS Click on individual tickets to see the ticket details, and view applicable attachments to determine the problem. Select the appropriate issue from the 'Issue' drop-down menu. Then, select the most efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the 'Verify/Resolve' drop-down menu. CompTIA - 220-1202 Pass Exam 3 of 65 Verified Solution - 100% Result CompTIA - 220-1202 Pass Exam 4 of 65 Verified Solution - 100% Result Answer: CompTIA - 220-1202 Pass Exam 5 of 65 Verified Solution - 100% Result Explanation Issue: Limited network connectivity Resolution: Refresh DHCP Verify/Resolve: ipconfig Issue (drop-down) Limited network connectivity Why this matches: “Internet Down” most commonly indicates the workstation has lost valid Layer 3 connectivity (bad/expired DHCP lease, APIPA address, wrong gateway, etc.). In CompTIA A+ terms, this aligns best with limited symptoms (can’t reach internet resources). connectivity Resolution (drop-down) CompTIA - 220-1202 Pass Exam 6 of 65 Verified Solution - 100% Result Refresh DHCP Why this is the most efficient fix: If the client has: an expired lease an because DHCP failed APIPA address (169.254.x.x) an incorrect IP/gateway from a bad lease ...then the fastest first remediation is to to obtain a correct IP address, default gateway, and renew DHCP DNS servers. This is a standard CompTIA A+ troubleshooting action (quick, low-risk, high-success). Verify/Resolve (drop-down) ipconfig Why this is the correct verification tool: ipconfig is the primary Windows CLI tool to: check current IP settings (ipconfig /all) release/renew DHCP (ipconfig /release and ipconfig /renew) confirm you received a , which is required for internet access. valid IP + gateway + DNS What you would do (mapped to those choices) Using to complete “Refresh DHCP” and confirm the fix: ipconfig Check current addressing ipconfig /all Look for: Valid IPv4 (not ) 169.254.x.x Valid Default Gateway DNS servers present Refresh the DHCP lease ipconfig /release ipconfig /renew CompTIA - 220-1202 Pass Exam 7 of 65 Verified Solution - 100% Result Verify outcome Run ipconfig again to confirm: You now have a correct IP for the network Default gateway is populated If the gateway/DNS populate correctly, internet access typically returns. Question #:2 - - [Security] (Exam Topic 2) A user reports that after a recent software deployment to upgrade the Testing application, they can no longer use it. However, other employees can successfully use the Testing program. INSTRUCTIONS Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the: · First command to resolve the issue · Second command to resolve the issue CompTIA - 220-1202 Pass Exam 8 of 65 Verified Solution - 100% Result CompTIA - 220-1202 Pass Exam 9 of 65 Verified Solution - 100% Result Answer: CompTIA - 220-1202 Pass Exam 10 of 65 Verified Solution - 100% Result Explanation CompTIA - 220-1202 Pass Exam 11 of 65 Verified Solution - 100% Result 1st CLI Resolution copy "C:\Program Files\Testing\msvcp100.dll" "User-PC02\C$\Windows\System32" /v /y 2nd CLI Resolution regsvr32 msvcp100.dll Why These Are the Correct Choices (Exam Logic) Why the COPY command is first The error explicitly states MSVCP100.dll is missing Other users can run the app # the DLL exists on another system The fastest, least disruptive fix (preferred by CompTIA) is to: Copy the known-good DLL into C:\Windows\System32 The /v switch verifies the copy, and /y suppresses prompts — both are enterprise-safe defaults This restores the missing runtime dependency immediately. Why REGSVR32 is second CompTIA - 220-1202 Pass Exam 12 of 65 Verified Solution - 100% Result After copying a DLL, Windows may not recognize or properly load it regsvr32 registers the DLL with the operating system This ensures: The Testing application can properly call the runtime library The fix persists after reboot Question #:3 - - [Operational Procedures] (Exam Topic 2) You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router. INSTRUCTIONS Select the most appropriate statement for each response. Click the send button after each response to continue the chat. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button. CompTIA - 220-1202 Pass Exam 13 of 65 Verified Solution - 100% Result See explanation below. Explanation First Chat Response:When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is: >Select reply:"I am happy to assist you today." Second Chat Response:When the user states that they need to set up basic security settings: >Select reply:"Is this the first router in your office?" Third Chat Response:After learning it's a replacement router and the user is logged into the router's web page: >Select reply:"The first thing you need to do is change the default password." Fourth Chat Response:For the response about password settings: >Select reply:"Create a new password with an uppercase, a lowercase, and a special character." CompTIA - 220-1202 Pass Exam 14 of 65 Verified Solution - 100% Result Fifth Chat Response:When the router prompts to reboot: >Select reply:"Yes, reboot please." Study Guide Reference: The CompTIA A+ Core 2 guide highlights the importance of changing default credentials and using strong password policies, particularly in SOHO environments where routers are often targeted. Question #:4 - - [Security] (Exam Topic 2) You are configuring a home network for a customer. The customer has requested the ability to access a Windows PC remotely, and needs all chat and optional functions to work in their game console. INSTRUCTIONS Use the drop-down menus to complete the network configuration for the customer. Each option may only be used once, and not all options will be used. Then, click the + sign to place each device in its appropriate location. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button. Wireless AP LAN Firewall Screened Subnet CompTIA - 220-1202 Pass Exam 15 of 65 Verified Solution - 100% Result CompTIA - 220-1202 Pass Exam 16 of 65 Verified Solution - 100% Result See explanation below. Explanation The completed configuration: 1. Wireless AP (LAN side) 1. LAN IP: 192.168.10.1 2. Encryption: WPA2 PSK 2. Router (port-forward rule) 1. Allow TCP Any 3389 CompTIA - 220-1202 Pass Exam 17 of 65 Verified Solution - 100% Result This forwards inbound RDP traffic (TCP/3389) from the Internet to the Windows PC, enabling Remote Desktop access. 3. Firewall (screened subnet side) 1. LAN IP: 10.100.0.1 4. Device placement 1. PC: place behind the router (where the port-forward rule points). 2. Game console: place on the Wireless AP (so it can use chat and extra services over WPA2 PSK). 3. Firewall: place in front of the screened subnet (with its 10.100.0.1 IP facing that subnet). The Windows PC is placed in the screened subnet (behind the firewall) for enhanced security. Remote access to this PC requires port forwarding of TCP port 3389 (RDP), which is correctly configured through the router. The Game Console is placed on the Wireless AP LAN, using WPA2 PSK for a secure wireless connection. Game consoles typically use peer-to-peer chat and online services that require open access without firewall restrictions, which is why the console is not placed behind the firewall. CompTIA A+ 220-1102 Reference Points: Objective 3.4: Given a scenario, implement best practices associated with data and device security. Objective 2.4: Given a scenario, use appropriate tools to support and configure network settings. Study Guide Reference: CompTIA A+ Core 2 guides recommend using screened subnets (a type of DMZ) for systems needing controlled external access, such as remote desktops, while placing gaming and media devices on less restricted networks for full functionality. Question #:5 - - [Security] (Exam Topic 2) Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures. INSTRUCTIONS Quarantine and configure the appropriate device(s) so that the users’ audio issues are resolved using best practice procedures. Multiple devices may be selected for quarantine. Click on a host or server to configure services. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button. CompTIA - 220-1202 Pass Exam 18 of 65 Verified Solution - 100% Result