Organizational Information About Kids&Us Kids&Us was founded in Manresa, Barcelona, in 2003. The success of the method and the business model brought a rapid expansion, both in Spain and internationally, which has led to the company opening schools on four continents and being able to maintain ex ponential growth over the last few years. Kids&Us is a successful business model, with a proven track record that goes back to 2003 and which, at the time of writing, has approximately 150,000 students in 486 schools throughout 9 countries. Kids&Us wants to set a benchmark and be the world's leading brand in English learning for children from the age of 1 year old. The success of Kids&Us is based on its own teaching methodology. Job Content Key Areas of Responsibility: 1. Sales effectiveness (New and Renew): • Demonstrate a high degree of understanding of Kids&Us product and method. • Master presentation skills in compliance with Kids&Us training provided. • Prepare a customer acquisition action in detail to obtain the greatest possible effect. • Plan and prepare the logistics to avoid unforeseen issues during the sales process. • Deliver programs/course consultations and coordinate the placement test execution with the SAC. • Develop strong closing skills to help the team meet the school sales milestones and target. • Be fully committed to support the school meets its sales milestones and target. • Thrive to always achieve the highest level of performance individually as well as for the school. • Participate in the process of students' drop - off and pick - up at the school, to increase the loyalty and trust of the parents. • Prepare a personal sales plan and objectives at the beginning of each month. • Consistently follow up with prospects and make subsequent appointments as required. • Rigorously update accurate prospect and student information in the school information systems during and after each interaction. • Show and guide the new students about the utilization of the school applications such as My locker and My Kids. • Establish a strong daily work routine to maximize sales activities across all channels. 2. Customer service: • Develop and maintain a close relationship and high level of trust with your students and their parents from the beginning of their contract until their graduation. • Ensure your students and their parents are satisfied with their classes, learning progress, and environment by actively soliciting and acting on feedback. • Report any important information to the SM frequently regarding: Feedback, complaints, prospects, and any other data of importance. • Communicate with the parents at each touch points. • Solve parents and students issues and address their concerns proactively • Prepare books, backpack, label for the first day or the beginning of each story and give them to the SAC. • Support the school with unexpected issues when the class/activities are ongoing. • If available, take care of the children during consultations to parents by other sales team members. 3. Event Coordination • Prepare the facilities for the events as assigned by the School Manager • Assist with school decoration for events with the collaboration of the SAC, Teachers, and SM. • Handle guest registration for sales & marketing events • Assist and support External events (partnership, promoter): to consult the families if required. Prepare all the material needed for the consultation. • Store and maintain the decoration ready for future uses once the season event has finished. • If available, support the Academic team with the weekly extra activities. 4. General Admin: • Receive, deliver and support the management of the materials such as gifts, books, stock, health box... at the school. • Order, receive, and support the management of non - Kids&us related general purchases for the school such as refreshments, stationery, drinking water, utilities .. • Manage general assets at the school such as the school equipment, printer, projector, lights, signs, and be the point of contact for their maintenance with the SM. • Keep the school environment tidy, hygiene and safe for the students. • Take the daily cash collection to the Bank, following the school procedures, being accountable for the amount. • Collect and follow the finance process when purchasing. 5. Collaboration in the school • Ensure the good collaboration between Academic and Sales by supporting each other and attending all meetings as required. While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management. Qualification, Experience and Competencies Required - Be able to communicate and persuade customers directly and via phone. - Understanding of sales process, preferably with customer service experience - Critical thinker and problem - solving skills - Be able to work independently as well as in a team. - Good time - management skills - Great interpersonal and communication skills - Be available for shift work and work under pressure. - Minimum Academic Requirement: university/college degree - Minimum of 1 year of sale experience or customer service experience (Full - time) Management information Number of subordinates directly reporting to this position: 0