Summary Detail-oriented agent with 4+ years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale retailers. Fluent in English. Proficient in MS Office & Adobe Suites. Education Business Harold Washington College • Chicago , Illinois 06/2016 Experience Merchandiser Survey com • Davenport , IA 03/2019 - Present Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales Developed and trained 10 new customer service representatives on the proper handling of customer inquiries Skills Customer service, Communication skills, English, Microsoft word, Documentation review Languages English, English Elijah Mayfield elijahmayfield1600@gmail.com (563) 594-7037 540 W 16th St Davenport, Iowa