UX Case Study Expense Tracker App Asit Kumar NIT Calicut About the App Money management is a management app for personal finance planning and keen look on income and outcome with easy flow of user experience. The app is designed in such a way that even a layman can use the app and have soothing UX journey and can analyze and plan out his financial stuffs easily. The user can make a to do list of payments and trasactions so that he doesnt misses out. He can also link his bank card so as to see real time balance and amount. The app uses graphical representations too to make User journey interesting. All in one, this app provide financial planning, investment, savings and real time money view. Role Timeline Task Target Audience Financial management is always complicated. 1 in 10 people are financially educated to manage their expenses and the rest think It took 13 days in total ( 65 working hours ). Design a space or say app where user can rely on his financial savings and expenses with graphical representations and The target audience is basically 18+ aged people mainly focused on those who are not that financially sound and need to consult where and when to utilise their savings and income. L uckily , this app solves all their appetite to manage their money with varied downloadable reports for their financial expenditures to plan out things in future. financial experts for the same. The app will also solve the problem of the same group paying out to financial experts to get advise. features to manage their expenses and plan out things financially and easy to use UX for non tech savy peeps as well. Design timeline Week 1 Week 2 Week 3 Week 3 Understanding the user Define Ideate Ideate User research,user interview,pain points,user persona User story,user journey map.problem statement Information Architecure, User Flow Low fidelity wireframes,high fidelity wireframes,usability studies User Problem I personally felt that many people are unable to keep track of their expenses and have plannings to invest or save the required I personally felt that many people are unable to keep track of their expenses and have plannings to invest or save the required amount. There are other apps for expense management but they are too complicated and only a handful of people can amount. There are other apps for expense management but they are too complicated and only a handful of people can use it well with sound knowledge but in this app even non tech savy people can use it easily. Also, all the payments and transactions use it well with sound knowledge but in this app even non tech savy people can use it easily. Also, all the payments and transactions are dealt automatically as the bank card is linked and also people can download the reports of certain time period are dealt automatically as the bank card is linked and also people can download the reports of certain time period Problem Solution Design Process Discover Objectives User Interviews User Persona Story Board Wireframe UI Design Front end Prototyping Back end Note:-Done by developers. Info. Architecture User Flow Empathy Mapping Competitors Research User Research Research Outcome Requirements User Problem Solution Research De fi ne Ideate Design Development Professionals,Housewives Bank Account & Credit/Debit Card User 18-65 Age group people Design Strategy Business Goals Cross Channels Tech Constrant Target Users Make Transactions easy Android Availability on iOS, Android and Webapp iOS Internet Broken Data Passing Storage and cache size. Keep keen eye on income and outcome so the users plan stuffs WebApp PAINS What do they THINK and FEEL? GAINS What are their fears, frustrations,and anxieties? What are their wants,needs, hopes and dreams? What other thoughts and feelings might motivate their behavior? EMPATHY MAP What do they need to DO? What do they need to do differently? What job(s) do they want or need to get done? What decision(s) do they need to make? 2 WHO are we empathizing with? Who is the person we want to understand? What is the situation they are in? What is their role in the situation? 1 What do he SEE? 3 What do he FEEL? What do he DO? What do he HEAR? 4 5 6 Confusion during payment of bills. Ex pense M anagement is tough mainl when he goes out. Can ’ t ask back his money which he lent to others. A sk his parents for fi nancial management. M aintains a written record for his e x penses. R arely asks for money from others. Confusion about e x penses. R eminded to pay bills by concerned people. A sks his friends and parents to manage his e x penses. F ast P ayment due to O nline transactions. Will not be reminded by others to pay bills as there ’ s T o D o list. R eports and statistics are a v ailable for him to analy z e the e x penses. Offl ie payment is easier. Ex pense management is not a cup of tea for e v eryone. E nds up paying more than his share. Why cant he manage his own e x penses. Why he needs to take ada v ise on e v ery small fi nancial issues. Why can he ask for money that he lent to others. He is a sales executive who lives with another friend. He loves outside food, treking and trips which involves spending a lot of amount and he lacks the ability to manage his expenses and he is too lazy to lend his mind over the expense matter .He often gives money to others but feels awkward in asking it back. Wants to manage his own expenses. Wants to manage his own expenses. Cash is harder to track. Cash is harder to track. Android Android Prohibiting asking others for financial help Prohibiting asking others for financial help Difficulty to understand financial problems. Difficulty to understand financial problems. Webapp Webapp Wants to get adequate information about budgeting Wants to get adequate information about budgeting Relying on others to manage his monetary spendings. Relying on others to manage his monetary spendings. Wants help from the app to remind him of tasks to be completed for ease. Wants help from the app to remind him of tasks to be completed for ease. Adjustment with his standard of living due to low income. Adjustment with his standard of living due to low income. Wants to get proper statistics and reports of his earnings and expenses Wants to get proper statistics and reports of his earnings and expenses Lazy enough to manage his own expenses. Lazy enough to manage his own expenses. GOALS GOALS BRANDS FRUSTATIONS FRUSTATIONS CROSS CHANNELS CROSS CHANNELS TECHNOLOGY Internet Internet Mobile Apps Mobile Apps Social Networks Social Networks 24 AGE: J OB T I TLE: S ales E xecutive LOCAT I ON: K ochi, K erala STAT U S: S ingle R I T H W I K N A I R S ocial an d empathic C heerful and spontaneous E ntrepreneu r and impulsive R eserved and analytical 0 20 40 60 80 Research I interviewed three people at my home due to Covid-19 restrictions which had all the categories of people i.e, housewife working professional and 21 old guy on live method and others via phone calls. I found that people have difficulties to manage their expenses and keep a track of it mostly housewives and early 20 guys. Eshan Peeyush Q1. Information about the applicant. Q2. How do they manage their expenses? Q3. In which domain or way do they spend their expenses. Q4. How much difficulty they have to manage expenses? Q5. Which method they use for billings frequently? Q6. Have they used expense tracker apps before? Q 7 . What were the pros and cons of that app? Q8. D o they fi nd safe do link their D ebit /C redit card to such an application? People tend to spend more on wholesales , education and entertainment T hey are alright with linking their C ard to the app. People usually did not fi nd previous apps user friendly. T hey wanted transactions easier and get report of past transactions T hey wanted a separate T o D o list to manage their tasks and keep track of it. Competitors Research ET Money App Wallet App $6 It allows us invest in most of the funds in Diresct Plan. 2. Debit/Credit card can be directly linked. 3. Watchlist option is not there to add financial tasks 4. Resolving of email is too slow 5. To Do list for tasks are missing 6. There is not much graphical representation of data. 7. Expenses can’t be calculated properly as it shows only the debit and not the credit. 8. Exploration of Dark Mode is missing. $6 Can see all your expenses, income, balance, records in a single space. 2. Budget record is not upto the mark due to buggings. 3. S yncing with Debit/Credit card does not work very well. 4. To Do list for financial tasks is a plus point. 5. S tatistics and many other infos like transactions and reports as represented graphically along with data. 6. Many Indian users have to deal in dollars. Including rupee would be more easier for them. 7. O ption needed to add or remove categories Bank Name Branch Bank of Baroda Agrico change change My Wallet Total Balance ₹ 80,000.00 Reliance IRCTC YPR KSYT Airtel May, 26 May, 26 May, 01 Apr.28 Apr,26 Grocery Ticket Bonus Top Up Internet -16.00 -129.00 +2129.00 +229.00 +229.00 My Wallet Total Balance Commodity Commodity Commodity Commodity Commodity Source/Place Source/Place Source/Place Source/Place Source/Place Amount Last Transactions See All Wireframe Notif bell Dashboard Icon Dashboard Icon Notif bell Notif bell Dashboard Icon Dashboard Icon Statistics All Expense Income YPR Vasudha Games Fiverr June,13 May, 31 May, 30 Movies PS4 F reelance Top Up -100.00 - 4 ,000.00 +2129.00 +220.00 Statistics Commodity Commodity Commodity Commodity Source/Place Source/Place Source/Place To - D o L ist W h at ’ s up, Asit ! Categories Categories Today ’ s Tasks 2 4 taks 1 4 taks 1 0 taks Business Particular Task Particular Task Particular Task Particular Task Particular Task H ome Per Whats up, X y z ! To - Do List Categories Task of certain period No. of tasks left No. of tasks left No. of tasks left Genre Genre Genre Pro fi le 09/25 To - D o L ist Pro fi le Current Balance ( in w ord ) Amount Card Number Name Phone No. E -Mail ID Bank Name Branch A/C H older Name Vie w Report For This Period Income O ut Come ₹ 7 8,000.00 ₹ 4 8,000.00 21 13 4 % 2% Top Up ₹7 ,000.00 Bonus ₹3 0,000.00 19% 17% ₹1 0,000.00 Entertainment W h olesaler ₹12 ,000.00 Wallet statistics H ome To Do list Pro fi le Total Balance Income O utcome Income Graph O utcome graph Account No. Vie w for report E ntertainment Wholesaler Top U p Bonus Visa Purse Various options throug h icons Various options throug h icons Wallet statistics H ome To Do list Pro fi le Notif bell Various options throug h icons Wallet statistics H ome To Do list Pro fi le Various options throug h icons Wallet statistics H ome To Do list Pro fi le Various options throug h icons Wallet statistics H ome To Do list Pro fi le 1 2 3 4 5 UI Design My Wallet Total Balance ₹ 80,000.00 Reliance IRCTC YPR KSYT Airtel May, 26 May, 26 May, 01 Apr.28 Apr,26 Grocery Ticket Bonus Top Up Internet -16.00 -129.00 +2129.00 +229.00 +229.00 Last Transaction See All Statistics Nov ₹ 0K ₹ 2K ₹ 4K ₹ 5K ₹ 6K ₹ 8K ₹ 10K ₹ 12K Dec Jan Feb ₹ 10,312 Mar Apr May All Expense Income YPR Vasudha Games Fiverr June,13 May, 31 May, 30 Movies PS4 Freelance Top Up -100.00 -4,000.00 +2129.00 +220.00 Acco u n t ... ... 1 7 8 9 3 68 Total Balance Vi e w R epor t For This P er i o d Income O ut Come ₹ 80,000.00 ₹ 7 8,000.00 ₹ 48,000.00 21 13 4% ₹10,000.00 Ent e rtainm e nt ₹30,000.00 19% Who le sa le r 2% Top Up ₹7,000.00 Bonus 17% ₹12,000.00 To - Do List W h at ’ s up, Asit ! Cate g ories Today ’ s Tas k s Buyin g medicines f or mother Meetin g w ith mana g er Completin g Ex cel sheet f or client Buyin g g rocery Schedulin g call f or W alter 24 tasks Business 24 tasks Business 24 tasks Business Pro fi le 09/25 ₹ 80,000.00 11 6 111 114 7 8 96 N am e Asit Kumar c han g e P hon e N um b e r 1234 5 23489 c han g e Emai l - ID k umarrrasit @ g mail.com c han g e Account H ol d er N ame Asit Kumar c han g e Bank N am e Bran c h Ban k o f Baroda A g rico c han g e c han g e