If You Have Any Complaints: At New Adventure Homes we acknowledge that we may not always get it right, so if something has gone wrong, we need you to tell us. For your reference we have detailed the complaints procedure below. In order for your concerns to be addressed as quickly and efficiently as possible, please raise the issues verbally with the Director, Amir Naeeni . If they are unavailable due to diary commitments, they will call you back within 24 hours to discuss your complaint and resolve the issue. We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language If you feel your complaint has not been resolved, please write to us at the following address including as much detail as possible : 30 High Street Northwich Cheshire CW9 5BJ Your Complaint will be acknowledged within 3 working days of receipt, and an investigation will be undertaken. A formal written outcome of the investigation will be sent to you within 14 working days, and this will also include a statement detailing the fi nal view of New Adventure Homes and any offer made. If you are not satisfied with the outcome of the investigation (or more than 8 weeks has elapsed since the complaint was first made) you are entitled to refer the matter to The Property Ombudsman within 12 months at the following address for independent review. The Property Ombudsman Milford House 43 - 45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 Admin@tpos.co.uk www.tpos.co.uk The Property Ombudsman offers a free, impartial, and independent service for the resolution of disputes between consumers and property agents. Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in - house complaint’s procedure, before being submitted for an independent review.