INDUCTUS GCC · GLOBAL OPERATING MODELS Next generation Global Business Services Connecting talent, technology, and delivery into one intelligent operating model. THE OPERATING MODEL GBS connects the enterprise around one operating model Bring finance, HR, IT, procurement, analytics, and customer operations into an integrated global services hub. Standardize the work that should be consistent, while keeping local markets responsive. Turn support functions into a connected platform for business performance. 02 WHY THE MODEL IS CHANGING GBS is evolving because the old shared-services model is not enough Leaders need more efficiency, consistent service quality, and visibility across borders. Digital workflows and analytics are changing how work is delivered and measured. Cross-functional collaboration now matters as much as functional scale. The ambition is strategic value, not only lower operating cost. 03 THE TRANSFORMATION PATHWAY Next-generation GBS combines intelligence, integration, and continuous improvement The shift is from centralized execution to an operating system that learns. Traditional Shared Services Standardized Delivery Integrated Operations Intelligent GBS 04 THE INDIA ADVANTAGE India brings talent, technology, and delivery depth to global operations India’s GCC story is shifting from cost-led delivery to innovation-led engineering and R&D. A mature technology and services ecosystem enables global delivery at scale. Engineering, digital transformation, analytics, and business services can form one operating model. For multinational companies, India can be both a delivery engine and an innovation partner. 05 FROM DELIVERY CENTER TO INNOVATION PARTNER India’s R&D ecosystem is expanding the role of global capability centers Build: Product engineering, digital research, AI, data science, and emerging technologies are becoming central to the India GCC opportunity. Collaborate: Global headquarters and Indian teams can collaborate across the full innovation lifecycle. Govern: The strongest models pair talent depth with governance, IP discipline, and investment in high-value capabilities. Next generation Global Business Services 06 THE DIGITAL CORE Technology turns GBS into an intelligent operating system Six capabilities connect work, decisions, controls, and learning around a shared core. 07 ONE CONNECTED SERVICE FABRIC Every major business function can become more connected Finance close, reporting, controls, and planning People talent operations, employee services, and workforce insights Supply chain procurement, planning, and supplier support Technology IT, cloud operations, and service management Insight analytics, reporting, and decision support Innovation research, engineering, and product services 08 THE BUSINESS VALUE The value is a more visible, adaptable, strategic enterprise A connected model compounds value by making the next improvement easier to see and scale. The model creates clearer ownership, stronger management insight, more opportunities to redesign work, and more capacity for strategic activity. 09 THE DESIGN AGENDA Transformation succeeds when the hard parts are designed in The operating model earns its value when integration, adoption, governance, protection, skills, and global–local alignment are treated as design choices from the start. Next generation Global Business Services Integrate Legacy systems; integration roadmap; prioritize high-value journeys Enable Change adoption; process redesign, clear ownership, local enablement, workforce planning, and targeted capability building Govern Data standards, stewardship, decision rights; security, controls, and access discipline Balance Standardize the core; design intentional market exceptions