Avaya 73920T Exam Guide – Practice Questions & S tudy Material Get instant access to 73920T st udy material and practice tests www.NWExam.com Prepare for the Avaya 73920T Call Center Elite Implementation certification with this complete study guide. Learn core concepts like ACD, vectors, EAS, reporting tools, and system configuration. Includes practice questions to help you understa nd exam patterns, improve accuracy, and confidently pass the certification exam. PDF 73920T Call Center Elite Implementation Sample Questions 1 Avaya Call Center Elite Implementation 73920T Certification Study Guide Avaya 73920T Certification Exam Details Avaya 73920T certifications are globally accepted and add significant value to any IT professional. The certification gives you a profound understanding of all the workings of the network models and the devices that are utilized with it. NWExam.com is proud to provide you with the best Avaya Exam Guides. The Avaya 73920T Exam is challenging, and thorough preparation is essential for success. This cert guide is designed to help you prepare for the Call Center Elite Implementation certification exam. It contains a detailed list of the topics covered on the Professional exam. These guidelines for the Call Center Elite Implementation will help guide you through the study process for your certification. To obtain Avaya Call Center Elite Implementation certification, you are required to pass the Call Center Elite Implementation 73920T exam. This exam is created keeping in PDF 73920T Call Center Elite Implementation Sample Questions 2 mind the input of professionals in the industry and reveals how Avaya products are used in organizations across the world. 73920T Avaya Call Center Elite Implementation Exam Summary ● Exam Name: Avaya Call Center Elite Implementation ● Exam Code: 73920T ● Exam Price: $125 USD ● Duration: $125 USD ● Number of Questions: 61 ● Passing Score: 66% ● Exam Registration: Avaya Learning Center ● Recommended Practice: Avaya Call Center Elite Technical Associate Implement (ASTA-7392) Practice Test Topics covered in the Avaya Call Center Elite Implementation 73920T Exam Section Objectives Hardware Components of Avaya Call Center Elite: - Describe the Avaya Aura® components. - Describe the components needed for a basic Avaya Call Center Elite system. Communication Manager Features: - Describe the call center functions for basic call centers and Avaya Call Center Elite. - Describe the features and capabilities of call centers using Avaya Aura® Communication Manager. - Identify how system - wide features are activated for Avaya Call Center Elite. - Identify licensed features are activated for Avaya Call Center Elite. - Describe the Call C enter Elite features and functions. Dialing and Routing Calls: - Describe dialing features including the dialing plan in Avaya Call Center Elite. - Describe access codes, and abbreviations on the dialing list. - Describe methods for assigning user calling permissions and restrictions. - Describe the properties of hunt groups, splits, and skills for agents. - Explain the options for distributing calls to the right agents. - Describe how to add agent login IDs and stations. - Describe the purpose and configuration of Announcements PDF 73920T Call Center Elite Implementation Sample Questions 3 Section Objectives (including announcements on Avaya Aura Media Server). - Describe the purpose of Vector Directory Numbers. Call Vectors: - Describe call flows and call vectors and explain the purpose of basic vectoring commands. Network Routing: - Describe how network routing is used to expand call centers. - Explain the real - time and historical reporting capabilities available from th e Avaya Aura® Communication Manager. Avaya Aura Media Server and Announcements: - Describe the purpose and configuration of Avaya Media Server Variable Vectors: - Describe the purpose of vector variables. - Describe the purpose of enhanced Call Vectoring features and commands using VDN Override, VDN return and VDN variables. - Use the SET command to modify the values contained in variables. - Describe vector testing and troubleshooting commands. Call Center Elite Implementation 73920T Practice Exam Questions. Grab an understanding from these Avaya 73920T sample questions and answers and improve your 73920T exam preparation towards attaining a Avaya Call Center Elite Implementation Certification. Answering these sample questions will make you familiar with the types of questions you can expect on the actual exam. Doing practice with Call Center Elite Implementation Call Center Elite Implementation questions and answers before the exam as much as possible is the key to passing the Avaya 73920T certification exam. 73920T Avaya Call Center Elite Implementation Sample Questions:- 01. What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups? a) Automatic Number Identification (ANI) b) Basic Call Management System (BCMS) c) VuStats d) Service Level Maximizer (SLM) Answer: b PDF 73920T Call Center Elite Implementation Sample Questions 4 02. Why is understanding the network routing structure important for managing a distributed call center environment? a) It helps in designing efficient disaster recovery strategies b) It ensures all locations comply with the same service standards c) It facilitates better resource allocation based on call load d) It improves the overall security of the communication system Answer: c 03. How does Avaya Aura® Call Center Elite ensure the correct assignment of calling permissions and restrictions? a) Using automated scripts that adjust based on time-of-day b) Via manual adjustments made by supervisors c) Through real-time analysis of call traffic d) By using predefined templates based on job roles Answer: c 04. How are historical reporting capabilities used in decision-making for call center expansions? (Choose Two) a) To analyze trends in call volume over time b) To evaluate the effectiveness of marketing campaigns c) To track changes in customer satisfaction levels d) To identify underperforming call centers Answer: a, d 05. Which two parameters must be configured to allow Service Observing while off site? (Choose two.) a) Service Observing Listen Only Access Code b) COR – Restriction Override set to all c) Telecommuter d) Service Observing (Remote/By FAC) Answer: a, d 06. A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is waiting in the queue? a) Agent Stations b) Vectors PDF 73920T Call Center Elite Implementation Sample Questions 5 c) Skills d) Hunt Groups Answer: b 07. A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing? a) Agent IDs b) VDNs c) Agent Stations d) Skills Answer: c 08. What impact does the implementation of a hierarchical dialing plan have on Avaya Aura® Call Center Elite's performance? a) Reduces the number of possible dialing errors b) Increases the call setup time c) Enhances the flexibility in call routing d) Decreases the system's overall call capacity Answer: c 09. In a high-availability Avaya Aura® Call Center Elite configuration, which component is crucial for system redundancy? a) Additional DSP resources b) Secondary Media Server c) Tertiary Ethernet Switch d) Duplicate SIP Trunk Answer: b 10. For a basic Avaya Aura® Call Center Elite system, which component acts as the interface for third-party integrations? a) Application Enablement Services b) Media Gateway c) Session Border Controller d) SIP Enablement Services Answer: a Not every IT certification is intended for professionals, but Avaya certification is a great deal. After achieving this Avaya 73920T, you can grab an opportunity to be an IT PDF 73920T Call Center Elite Implementation Sample Questions 6 professional with unique capability and can help the industry or get a good job. Many individuals do the Avaya certifications just for the interest, and that payback as a profession because of the worth of this course.