Sahan Kekiriwaragoda & Wassaporn Suwanprinya

The discussion carried out through this paper is based on the importance of trust and relationships in project stakeholder management. For this analysis to be conducted, a case of the Wembley National Stadium project in the United Kingdom, which contains related information, was composed by the research team. The case discusses situations that occurred during the project through the perspective of project participants. Evidence was presented during a court case based on the repudiation of the contract by the sub-contractor as they were being sued by the main contractor in September 2008. Information gathered by the research team through the case was allocated as a basis to conduct the critical analysis. The gathered information was categorised into three segments of issues. These were listed as issues in directing information, controlling site conditions, and poor transition and lack of transparency. Thereafter, two dissimilar solutions were presented to address these particular issues. Proposed recommendations were an ERP for WNS and reformed contractual agreements with alliance being the focus during the initial stages of the project. The research team have managed to capture the importance of trust and relationships in project stakeholder management for the benefit of construction projects.