NEARSHORE BPO & REMOTE TALENT Metrickal Buy Services. Receive Results. The Barcelona-based BPO platform reducing your labour costs by up to 52% · with teams operational in under 3 weeks. 360+ Client Companies 26,000+ Collaborators 12 Countries 52% Cost Savings <3 wks Go-Live 2026 Company Overview metrickal.com | C/ Ausias Marc 141, 08013 Barcelona | +34 932 719 084 Metrickal | Nearshore BPO & Remote Talent metrickal.com © 2026 Metrickal | C/ Ausias Marc 141, Barcelona | 932 719 084 2/10 The Problem Every Growing Business Faces Your team is overwhelmed. Admin, customer support, data entry, sales follow-up · these tasks consume hours that should be spent on growth. Hiring locally in Spain means high fixed costs, slow onboarding, and significant legal complexity. Most businesses don't realise the scale of the problem until it's costly. Clients lost to slow follow-up Unqualified leads waste your sales team's time Sales drop from operational inefficiency Admin overhead blocks revenu e-generating activities High fixed payroll drains EBITDA Seasonal peaks strain perman ent headcount Metrickal's Answer: Nearshore BPO + Remote Talent Founded in Barcelona in 2022, Metrickal is a BPO platform that sources, trains, and manages international talent across 3 continents and 12 countries. We operate as your strategic partner · not just a vendor · and take full accountability for KPIs and results. OUTSOURCING Full-Managed BPO Metrickal recruits, trains & manages the team Full admin, payroll & LOPDGDD compliance KPI-driven with Account Manager in Spain Ideal: ops, customer support, back office, sales REMOTE TALENT You Direct, We Provide Access pre-vetted international profiles Integrate them into your own workflows 47-63% savings vs. Spanish market rates Ideal: tech, marketing, finance, design roles Industries We Specialise In Transport & Logistics Hospitality & Delivery E-commerce SaaS & Technology Marketing Agencies Insurance Brokers Gestorías Energy & Mobility Metrickal | Nearshore BPO & Remote Talent metrickal.com © 2026 Metrickal | C/ Ausias Marc 141, Barcelona | 932 719 084 3/10 8 Core Service Categories All services include KPI tracking, real-time reporting, and support in 14+ languages. 01 Human Resources Candidate filtering & multi-channel comms Onboarding & e-learning management Payroll, contracts & LOPDGDD compliance SEPE notifications & HR admin in 14+ languages 02 Customer Support WhatsApp, email, phone & live chat Incident resolution & order management Upselling, NPS surveys & retention campaigns Always-on coverage across multiple time zones 03 Sales & Marketing SDR prospecting & lead qualification CRM follow-up & database enrichment Content, social media, paid ads & design Full-funnel: lead generation to contract close 04 Technology & IT Frontend, backend & full-stack development Mobile apps, AI, blockchain, ERP & CRM WordPress, e-commerce & custom platforms Digital solutions tailored to specification 05 Finance & Accounting Bank reconciliations & full bookkeeping Tax filings, amortisations & cashflow mgmt Daily financial reporting & budget control Supplier benchmarking & invoice validation 06 Delivery & Traffic Ops Order flow supervision & platform coordination Kitchen integrations & last-mile incident mgmt Multilingual driver & transporter communication Real-time tracking & SLA enforcement 07 Documentation Processing & management of critical documents Uploads to client portals & public bodies Supplier & provider administrative coordination Compliance archiving & filing 08 Logistics & Fleet Control Route tracking & load/unload coordination Vehicle maintenance, ITV & fines tracking Transport document control & driver mgmt Full operational visibility via dashboard Metrickal | Nearshore BPO & Remote Talent metrickal.com © 2026 Metrickal | C/ Ausias Marc 141, Barcelona | 932 719 084 4/10 Outsourcing Service: Full-Managed BPO Metrickal takes complete ownership of your outsourced operation. From recruitment and training to legal compliance and ongoing optimisation · you focus on strategy while we deliver results. Growth Assistants Sales & SDR Outsourced sales team, lead qualification, SDR prospecting and pipeline management. 100% aligned to your conversion targets. Ops Assistants Operations & Back Office Phone, WhatsApp, email support. Incident resolution, order management, upselling, NPS and formal legal Customer Success Retention & Satisfaction Dedicated CS team reducing churn, improving NPS and increasing customer LTV through proactive relationship management. 6-Step Delivery Process 01 Initial Evaluation Analyse needs, define KPIs, design tailored outsourcing proposal aligned to your objectives. 02 Talent Recruitment Psychometric tests & structured interviews across 15+ countries. Culture and skill fit guaranteed. 03 Training & Launch E-learning onboarding + personalised client training by Account Manager. KPIs from day one. 04 Onboarding Professionals integrate with your team under Spanish AM supervision for a smooth transition. 05 Admin & Legal Contracts, payroll and LOPDGDD compliance fully managed by Metrickal · zero burden for you. 06 Monitor & Optimise Periodic KPI reviews, metric analysis and continuous improvement recommendations. Guarantee: Operational in under 3 weeks. Clients report 52% average labour cost reduction. Several clients deployed in under 48 hours for urgent operational requirements. Metrickal | Nearshore BPO & Remote Talent metrickal.com © 2026 Metrickal | C/ Ausias Marc 141, Barcelona | 932 719 084 5/10 In-House vs. Outsourcing with Metrickal A direct operational and financial comparison: Factor In-House (Spain) With Metrickal Fixed Costs High: salary, SS, equipment, offic Reduced: pay only for service us Hiring Time Slow: weeks of selection & onboard Fast: operational in under 3 wee Scalability Limited: infrastructure needed Agile: scale hours, profiles, fu Admin Burden High: contracts, payroll, complian Zero: Metrickal manages everythi Specialist Access Hard to find and retain Immediate: 20,000+ vetted candid Adaptability Slow and costly to restructure Rapid: flexible monthly adjustme Strategic Focus Low: team distracted by operations High: team focused on value crea Legal Risk High: dismissals, sick leave, turn None: no labour liabilities for Cost vs. Spain Baseline (100% of market rate) Up to 52% savings vs. equivalent Language Support Limited by local market availabili 14+ languages including AR, RU, Coverage Hours Standard business hours 24/7 global coverage if required Why Metrickal's Model Works Validated across 360+ client companies: startups, SMBs and large enterprises in Spain and Europe Flexible: minimum 20 hours/week · start small and scale at your own pace, no commitment Secure: no rigid contracts, no lock-in · results are what earn your continued business Full transparency: real-time client portal, KPI dashboards, Account Manager in Spain for every client Geopolitical protection: presence in 12 countries across 3 continents reduces single-country risk Big Data & Machine Learning: candidate matching platform with 20,000+ pre-vetted profiles Metrickal | Nearshore BPO & Remote Talent metrickal.com © 2026 Metrickal | C/ Ausias Marc 141, Barcelona | 932 719 084 6/10 Talent Profiles & Indicative Pricing Remote model = you direct the team. Outsourced = Metrickal manages the full operation. Marketing & Creative Profiles (Sample) Profile Spain Market Rate Metrickal Rate Savings Graphic Designer ·11.10/hr ·9.95/hr <57% Social Media Manager ·11.10/hr ·9.95/hr <62% Art Director ·11.10/hr ·9.95/hr <63% Video Editor ·11.10/hr ·9.95/hr <50% Community Manager ·11.10/hr ·9.95/hr <61% SEM Specialist ·11.10/hr ·9.95/hr <56% Growth Hacker ·11.10/hr ·9.95/hr <53% Copywriter ·11.10/hr ·9.95/hr <61% Operations & Specialist Profiles Profile Spain Market Rate Metrickal Rate Savings Sales Prospector / SDR Market rate From ·900/mo <47% Admin Assistant Market rate From ·820/mo <50% WordPress Developer Market rate From ·1,350/mo <45% Customer Support Agent Market rate From ·820/mo <48% Logistics Coordinator Market rate From ·900/mo <46% Outsourcing Tier Rates (Hourly Equivalent) Tier Profile Type Spain Rate/hr Metrickal/hr Saving Premium Ventas / Tráfico / Contable ·11.10 ·9.95 <47% Standard Operaciones / Documentación / SAC ·9.00 ·7.95 <35% Standard Ventas / Tráfico / Marketing ·9.00 ·7.95 <56% Basic SAC / Operaciones / Admin ·7.25 ·6.00 <47% Superstar Senior cross-functional profiles ·12.25 ·12.00 <52% Minimum engagement: 20 hours/week. No setup fees. No lock-in contracts. Metrickal | Nearshore BPO & Remote Talent metrickal.com © 2026 Metrickal | C/ Ausias Marc 141, Barcelona | 932 719 084 7/10 Our Methodology & Technology Global Recruitment 3 continents, 12 countries sourcing network Psychometric tests + structured interviews Cultural & accent fit for each client market 20,000+ vetted candidates in our database iOS & Android candidate management app Training & Quality Proprietary e-learning platform Initial + personalised client onboarding Continuous upskilling & performance reviews KPIs defined from day one, tracked live Spanish Account Manager for every client Legal & Compliance Full LOPDGDD compliance management Contracts & payroll 100% handled EU/US fiscal HQ · minimises client risk RC liability insurance across all countries Zero labour liabilities or commitments for you Technology Stack Big Data & ML for efficiency optimisation Real-time client dashboards & KPI tracking SaaS-agnostic: adapts to your CRM/ERP Candidate matching platform (web + mobile Full data transparency · no black boxes Geopolitical Diversification Metrickal recruits across 12 countries, studying culture, language, currency risk and political stability. This multi-country presence protects clients from single-country operational disruption. Latin America · Colombia · Mexico · Argentina · Peru · Venezuela Africa · Morocco · South Africa · Nigeria Asia · Philippines · India · Pakistan Europe (HQ) · Spain · Management & AM Key Performance Commitments < 3 weeks go-live Most clients deploy within 15 business 52% cost reduction Average savings validated across 360+ Real-time KPIs Client dashboard gives full visibility of Spanish AM assigned A dedicated Account Manager in Spain Metrickal | Nearshore BPO & Remote Talent metrickal.com © 2026 Metrickal | C/ Ausias Marc 141, Barcelona | 932 719 084 8/10 Client Testimonials " We knew Metrickal from our previous company and brought them in from day one on this new project. The consistency of quality is remarkable. Olivier de Forges CEO, Zocochic | E-commerce " One of the most important things as a GM is margin and results. Metrickal delivered both · better margins and measurably better outcomes. Omar Gil CEO, Ordatic | Hospitality " They provided frontend, backend and full-stack profiles. The quality of recruitment has been excellent · exactly what we needed to scale. Javi Zaldo CEO, Kili Technology | Technology " As a scaling startup we needed to expand marketing, support and operations quickly. Metrickal made that possible without the overhead. Alejandro Molla CEO, Clevergy | Energy " We reached a critical decision point. Metrickal brought expertise and know-how we couldn't have built in-house at this cost level. Victor Naranjo CEO, La Martinuca | Hospitality " Thanks to Metrickal we significantly reduced costs. Less spend, more sustainable growth · exactly what a SaaS at our stage needs. Jesus Rebollo CEO, Find Balance | SaaS Sector Expertise Detail Transport & Logistics Route tracking, fleet coordination, last-mile ops Hospitality & Delivery Order flow, kitchen/platform coordination, deliver E-commerce Customer support, order mgmt, marketplace ops, ret SaaS & Technology Dev (FE/BE/FS), product support, growth ops, e-lea Marketing Agencies Content, social, paid ads, reporting, design & vid Insurance Brokers Lead qualification, policy docs, client follow-up Gestorías Document processing, SEPE filings, payroll support Energy & Mobility Customer onboarding, billing, technical support, V Metrickal | Nearshore BPO & Remote Talent metrickal.com © 2026 Metrickal | C/ Ausias Marc 141, Barcelona | 932 719 084 9/10 Frequently Asked Questions What types of services can be outsourced? Customer support, administrative & financial tasks, digital marketing, lead generation, data management, back office, tech/SaaS support, and any remotely executable task. How does the onboarding process work? Free diagnostic > team selection > initial training > go-live with defined KPIs. Your Spanish Account Manager supervises throughout. Typical launch: under 3 weeks. Can I hire by the hour? Yes. Services start from a minimum of 20 hours/week. You choose the exact hours required for your project with full flexibility and no long-term commitment. Do remote workers operate in my time zone? Yes. We specifically match candidates to your schedule and availability requirements as part of the recruitment and matching process. What size of company benefits most? From seed-stage startups to mid-sized companies in international expansion. Clients include companies across Spain, UK, France, Germany, and the US. What languages do your teams support? 14+ languages: Spanish, English, French, German, Portuguese, Italian, Dutch, Russian, Hebrew, Danish, Swedish, Arabic and more · with native-level fluency. Is there a minimum commitment period? No rigid contract or lock-in. The minimum engagement is 20 hours/week. We earn your continued partnership entirely through the results we deliver. Who handles the legal and administrative side? Metrickal manages all contracts, payroll, LOPDGDD compliance and RC liability insurance for all countries of operation. Zero legal exposure for your business. Ready to Cut Costs & Scale Your Operations? Join 360+ companies already working with Metrickal. Operational in under 3 weeks. Up to 52% labour cost reduction. 01 Book a free discovery call We analyse your needs and design a tailored proposal · no commitment required. 02 Receive your custom plan Pricing, team profiles, KPIs and timeline delivered within 48 hours of your call. 03 Go live in under 3 weeks Your dedicated Account Manager in Spain runs the complete onboarding process. Contact Metrickal Website: metrickal.com Phone: +34 932 719 084 Address: C/ Ausias Marc 141, 2 4, 08013 Barcelona, Spain Savings Calc: metrickal.com/calculadora Buy Services. Receive Results. © 2026 Metrickal · All rights reserved 10/10

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